Canyonstone LLC

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered] This response is, again, unsatisfactory yet expected Canyonstone LLC and Crestline have consistently failed to address the conflicting statements made by their two office managers Canyonstone LLC/Crestline have also failed to recognize or admit that along with their managers making conflicting statements, they also failed to mention not losing any rental income during this process Canyonstone LLC/Crestline still decided to rigidly enforce a break lease fee on tenants that have provided nearly days notice and with replacements already found Their failure to provide consistent answers and their failure to treat their tenants with good faith is unacceptable and telling It also not the common practice of any of the other complexes that I have ever rented from in the past, in multiple locations I hope that Revdex.com chooses to publish these transcripts so that prospective future tenants can make an informed decision before entering into a contracts with this company This rigidity of the break lease fee may also reflect the customer base/tenants, that are many times temporary workers from the oil industry and the federal government.And I reiterate, I never challenged the contractual language or their ability to enforce it I challenge their business practices, the incoherent statements from their employees which represent their company's ethos, and their lack of good faith and respect given to their tenants Canyonstone LLC/Crestline is supposed to try to make money, but they shouldn't be treating their tenants with such disdain simply to profit at even higher levels than are ethically questionable at best.I do not accept this response nor I do expect to get a dime back from this company This should serve as a notice to any prospective renters and particularly to those that may be "detailed" out to Artesia for temporary work from the oil industry or the federal government I have consistently provided an honest assessment of the business practices of Canyonstone LLC/Crestline and I hope that other former tenants that I have spoken to, who have had similar issues, will do the same Please read through the email chain and make your own educated decisions on signing a rental contract with Canyonstone LLC/Crestline It's very clear that the words of their own managers hold no weight

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , although I disagree with their assessment of the condition of the apartment, but I choose to drop the matter at this timeThere is no point in continuing Regards, [redacted]

The purpose of a day notice is to inform the Owner that the resident will be vacating the premises on that date and that the unit will be available to re-lease the date after. By submitting a written day notice on May 24, that the residents would be vacating the premises on July 15, 2016, Canyonstone LLC was then able to start actively re-leasing that apartment for a potential move in after July 16, 2016. Mr*** inquired about staying in the apartment weeks later (we don't know how many weeks later as we never received a request in writing to cancel the day notice) and at that time Canyonstone LLC had already placed an applicant into their unit. This applicant applied on June 6, 2016. They moved in on July 21, It is clearly stated in the lease agreement that “No oral agreements will be entered into, and this Agreement shall not be modified except in writing…” Therefore, the original answer provided by Canyonstone, LLC is still in effect and the break lease fee will remainTell us why here

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] This response is, again, unsatisfactory yet expected.  Canyonstone LLC and Crestline have consistently failed to address the conflicting statements made by their two office managers.  Canyonstone LLC/Crestline have also failed to recognize or admit that along with their managers making conflicting statements, they also failed to mention not losing any rental income during this process.  Canyonstone LLC/Crestline still decided to rigidly enforce a break lease fee on tenants that have provided nearly 60 days notice and with replacements already found.  Their failure to provide consistent answers and their failure to treat their tenants with good faith is unacceptable and telling.  It also not the common practice of any of the other complexes that I have ever rented from in the past, in multiple locations.  I hope that Revdex.com chooses to publish these transcripts so that prospective future tenants can make an informed decision before entering into a contracts with this company.  This rigidity of the break lease fee may also reflect the customer base/tenants, that are many times temporary workers from the oil industry and the federal government.And I reiterate, I never challenged the contractual language or their ability to enforce it.  I challenge their business practices, the incoherent statements from their employees which represent their company's ethos, and their lack of good faith and respect given to their tenants.  Canyonstone LLC/Crestline is supposed to try to make money, but they shouldn't be treating their tenants with such disdain simply to profit at even higher levels than are ethically questionable at best.I do not accept this response nor I do expect to get a dime back from this company.  This should serve as a notice to any prospective renters and particularly to those that may be "detailed" out to Artesia for temporary work from the oil industry or the federal government.  I have consistently provided an honest assessment of the business practices of Canyonstone LLC/Crestline and I hope that other former tenants that I have spoken to, who have had similar issues, will do the same.  Please read through the email chain and make your own educated decisions on signing a rental contract with Canyonstone LLC/Crestline.  It's very clear that the words of their own managers hold no weight.

After reviewing over 100 pictures, we disagree with this residents disputed amount.  Unfortunately I am only able to attach 4 of them but if given the option I would include them all. The charges are not at all normal wear and tear and are in fact damages.  The carpet stain was...

irremovable and there was in fact pet urine on the backside of the carpet.  This apartment was also not left in a clean condition.  The tile floor, oven, window treatments, fans, refrigerator were all left filthy.  As for the drywall and paint repairs, some attempt was made to patch but there were holes and multiple damages left.  While we sympathize with Mr. [redacted]'s health condition, we offer the break lease as a way to mitigate the charges that could result in someone having to break their lease.  Per the NM Uniform Residents Relations Act, we could have charged through the end of the lease term 4/30/2017 which could have resulted in over $9000.  The balance owed will remain at $2,095.61.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I disagree with their assessment
 of the condition of the apartment, but I choose to drop the matter at this time. There is no point in continuing.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Revdex.com,First of all, a check for the remaining balance was mailed to Canyonstone LLC/Crestline prior to a complaint being lodged with Revdex.com.  And all balances were paid on time as requested.  In no way did Crestline or Canyonstone LLC address any of the content of my original complaint in their latest response.  In fact, all they do is acknowledge the terms of the lease, as did I in my original emails, and as they did in their first email responses.  I was not arguing the contents of the lease, but rather the spirit of the Canyonstone/Crestlines' management practices.  Notices to vacate were provided well in advance of the mandatory notification period.  Managers provided contradicting information and acknowledged that the apartment already had prospective tenants upon our departure, with no break in rental income for Canyonstone LLC/Crestline.  This response is a prime example of their utter lack of reasonable accommodation and the inconsistency of management statements to tenants. Even in cases where their own managers acknowledge that they are not losing any rental income, they still refuse to work with their tenants in good faith.  I do not argue the terms of my lease now, nor did I ever contest them.  This is yet another display of their regular disregard of tenants' good faith attempts to work with managers in requesting reasonable accommodations.Canyonstone LLC/Crestlines' latest response does not address any of my complaints and is therefore unacceptable.  I have worked with many apartment managers in my time renting, and I have never experienced such a rigid, unaccommodating and contradicting group of managers.  Furthermore, I have never seen such a disconnected and stereotypically corporate response to a tenant concern.  The purpose of the Revdex.com is to show poor business practices towards customers, and I believe Canyonstone LLC/Crestline are a fine example of these poor practices.

Let me first clarify that Canyonstone, LLC is not owned by Crestline Building Corporation.  Crestline Building is the property management company.  This complaint should be moved to the Revdex.com account for Canyonstone, LLC.As for the break lease charges, please see the attached Residential...

Rental Agreement and Lease Addendum - "Exhibit A".  These legal documents clearly outline what the charges would be for breaking the lease.  While we acknowledge that Mr. [redacted] gave more than 30 day notice that he would be vacating the apartment, this in no way changed the terms of the lease agreement.  Therefore, the charge of $2062.50 will remain.  Mr. [redacted] will have 90 days from his move out date of 7/15/16 to pay the balance on his account in order to avoid further collection proceedings which per the lease agreement attached he would responsible for all fees associated in collecting this debt.