Canterbury Career Schools, Inc.

Initial Business Response /* (***0, 10, 2017/04/03) */
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On the 6th of January, 2017, JG Financing and Auto Sales received an application for a vehicle from two customers
Due to the level of their credit, the vehicles that were available for her approval
were limitedAs they had tried to apply for vehicles elsewhere, it was assumed they would know their approval would come with limitationsThe car that was available for approval was a ***If these customers were unhappy with the vehicle provided, they could have taken their business elsewhere, but that was not the caseAs they have applied for vehicles at other locations, it was assumed they would know that due to their credit, their approval would come with limitations
Due to the distance from the customer to the dealership, the customer wanted us to deliver the car to the ***, with all costs of travel being covered by usWe met them around 9:00pm at a distance agreed to priorThe vehicle had ***+KM with the vehicleMentioned in the original complaint, "they delivered at in the evening" "which made getting the car inspected impossible", at no point did the customers suggest that they would like to meet at an earlier hour, or on another dateThe car had been inspected prior to sale as all vehicles on my lot are before sale
According to the customer, the following day, the "security system in the vehicle would not allow it to start"Despite the fact that the car was sold to the customer as is, we amicably addressed their concerns immediatelyThey insisted on taking the vehicle to a local garage to have the issue dealt with, so we had the vehicle flat decked to said locationAll costs for the repair were covered by us, and paid for via phoneIn the service description we paid " $*** towing charge, $*** for "check no start problem / charge dead battery / security system not allowing starting secquence - trouble shoot problem / reset security system check battery and charging / if it happens again it may be the lock system cylinder pass lock getting bad - will also happen if battery goes dead " In the following weeks, the customer again insisted there were still issues with his vehicleWe then proposed that the customer bring the vehicle to our dealership, so we could handle the alleged issues in houseWe again, obligingly dealt with the issues noted by the previous garages' work order, with no cost to the customer
The customer stated in the original complaint that we "declined" to pay for the repairs, which is absolutely not the caseThe garage invoiced us directly, but the invoice was in the name of the customerWe made it clear to the garage that in order for the invoice to be paid, the invoice must be in the name of our dealership, JG Financing and Auto Sales The customer called the dealership, and I graciously e-transferred her $*** for the repairs
week later, the customer again insisted there were issues with the vehicle, and again we were expected to cover the cost for the vehicle being looked at for a third timeAt this point, we as a dealership went above and beyond for these customersWe then politely let them know that if they are having more issues with their car, they should take that up with the garage that they insisted on taking the vehicle to the first time
As noted in our Conditions of Sale, "VEHICLE IS SOLD AS IS: I agree that if the appropriate space is initialed by me, the vehicle is sold "AS IS" and is not represented as being in road worthy condition, mechanically sound or maintained at any level of qualityThe vehicle may not be fit for use as a means of transportation and may require substantial repairs at my expense." The customer signed her initials, displaying that she understood, and accepted the conditions of the sale
As a last effort to mend fences with the customers, when they let us know they wanted to end their loan (they were interested in getting a SUV), I told them that I would look into itAfter speaking with the financing agency, I re-submit the customers, which they agreed to, to find out what type of approval would be availableThe customers noted in their original complaint that I "ran our credit info without our consent"; as would have happened previously, in order for me to find an approval for them, their credit would have to be checkedUnder the PERSONAL INFORMATION portion of the conditions of sale, the customer signed, stating that "I consent to the dealer contacting me in the future and to the sharing of personal information with associated businesses"This gives the dealership consent to share their personal information with associated financial institutionsIt is also noted that at any point they may give written consent to withdraw their information, and disallow us to share it with associated agencies; they have not given, or suggested any such consent
Due to their current credit situation, there are no banks who were willing to refinance them at this timeI made it clear to them that if they waited 8-months, and made their payments, their finances and credit would be more acceptable to financial institutions; they were not interested in this answer
Since I made them aware that they would not likely be approved by any other financial institutions, they have consistently called me on my personal number, as well as at the dealership, verballing attacking myself as well as my staffWe as a dealership, markedly surpassed what was expected or obliged of us for these customersThe vehicle was sold to the customers as is, and we were in no way compelled to cover any costs for the vehicleWe are now in a situation where the customers have been misrepresenting our business to potential customers on social media, as well as consistently calling us and the lender with constant complaints
In addition if there is any further information I can provide I will more than happy to provide
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JG Financing & Auto Sales
Initial Consumer Rebuttal /* (3000, 12, 2017/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"section of JG Financing & Auto Sales
CREDIT INFORMATION: I authorize the dealer to obtain credit information on me from any credit reporting agency or any credit grantor and to disclose credit information on me to any credit reporting agency or to any credit grantor with whom I have financial relations."
This vaguely worded condition only refers to the current sale and does not give the Dealer *** or the right to check a persons credit report without consentA new applicant would be required to actually be considered as consent which we didn't not do because why would we reapply with a dealer who sells lemons while another dealer could get us into what we wanted if this agreement could be dissolved and he take back the car that is NOT road worthy
The car had only been taken to the garage on the 11th of January and on the 4th of march NOT the amount of time the dealer claimsBecause the dealer refused to pay the garage for the January event we had to pay out of our own pocket for the security system reset yet againThe electrical system is still not repaired even after we brought the car back to *** at our own expense, be it fuel, lost wages, meals which he promised to reimburse and reneged onHe also didn't refer to the Winter tires he and his sales person *** both promisedDelivering the car with "all seasons"
As for us calling him our call logs actually reflect him calling us, where he was yelling at my wife citing we have made slanderous comments on social media
Section of the dealers own terms out lines the ability to cancel the agreement which we request on the 11th of January
which would we would have been happy to sign a new agreement on a different vehicle and the lender had no issue with changing the original agreement contrary to what *** claims
Final Consumer Response /* (4200, 21, 2017/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they still haven't fixed the security system which has plagued the car since day one and we are constantly paying to have it unlockedIt is not the cam position sensor ether because the car wouldn't ever start till the senor was replacedWith all the service codes still unresolved in the car cpu god knows what the real issue is
Final Business Response /* (4000, 19, 2017/04/10) */
Here are picture of the BOS, e transfers to randy & Natasha for repairs & tiresAlso the parts we purchased after the 13th of JanuaryWe also send $*** for winter tires on the 7th of FebruaryThen on the 8th of march we e transferred $*** for the service done of $***We also upgraded the year *** warranty to a year unlimited km warranty covering seals and gaskets after the fact
Thanks,
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