CanSpace Solutions

Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of my contact list says my emails are going to their spam filter - only *** accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered but no apologies offered for the *** told by their *** support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for *** SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a *** account to ensure reliable email communication. The eventual solution? Transferring the domains the *** away from CanSpace to *** based in Vancouver. Total downtime? 3 hours. And once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over.

Excellent experience with CanSpace so far. We are a tourism company and had a big advertising push planned for our company. Due to previous issues with our American-based hosting provider, we decided to move to CanSpace before we started throwing a lot of ad money towards our website. They had us migrated over and everything functioning within about 4 hours of us signing up, and our website is loading more than twice as quickly as before (even though our previous hosting provider claimed that nothing could be done on the server side to speed things up). Phone support has always been available and as an added bonus, we are paying way less than with our previous hosting company.

I have a friend whose website was transferred to Canspace and she has never had to deal with them. My first "chats" with Chris were positive. Then, I had the worst experience since I attempted to contact Canspace to register and pay for a year (I wish I'd listened to my gut!). There were 3 emails, all of them giving the same information, before I got the answer on how to register for a year instead of on a monthly basis. This is absolutely unclear on the website! Then, I couldn't get an email set up on Outlook, which was to be very simple. Even their tech person couldn't do it. I ended up cancelling my account with them, am still dealing with getting my money back, and now they're stopping me from transferring my domain.