In regards to Mr***'s stating that there were two agreements at the time of sale is inaccurateThere was one agreement that included the service contract to be held for a few days in the event he contacted us to remove the service contractWe held on to the contract as agreedAs he stated he did not contact us for a couple of weeks and we proceeded with the original contract as per the agreementThe Service contract is an optional product that can be cancelled and refunded to the unpaid balance of the loanHe was given that option and has since cancelled the productOnce we receive the funds from the policy we will forward the refund to His loan with Capital One Auto Finance [redacted] Finance DirectorSan Diego Auto Connection
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Super Auto Connection accepted payment of the check from [redacted] Credit Union, the finance person failed to respond that the check they received was not correct and did so in order that their lender could receive the loan Therefore it was bad customer service by Super Auto Connection and should pay back the interest charge from their lender [redacted] informed us of the mistake a month later because the Super Auto Connection finance failed to respond that [redacted] 's check Regards, [redacted] ***- [redacted]
San Diego auto connectionprovided Mrs ***- [redacted] a five day option to obtain her ownfinancingAt the point of sale, Mrs ***- [redacted] signed a statement of ofknowledgment that San Diego Auto Connection does not exceptdrafts from lenders that require us to register the vehicle in thebuyers name prior to funds being goodThe draft provided for paymentwas none negotiable by SDAC- as it required registering the vehicleprior to find being good
I already submitted a complaintThis is an addendum to the last oneThe business is working on making repairs to the dentsWe were told prior to buying the vehicle that is had no dents, dings, or scratchesThis was not trueThere were chips throughout the vehicleThe manager told us that it should not have even been put out on the sale's floor yet and that they have a company that repairs all the chips and makes it look brand newWhen we finally were able to get the vehicle in, we learned they had lied as they have someone in house that deals with the pain touch upsThe person in charge, ***, did not seem confident that they could do muchHe was angry the manager told us that it would look like brand newThey were bickering back and forth about what was promisedI did not even get out of my husband's car because I was so upset with their practicesThen, the finance guy was sick and did not call us back about the [redacted] loan we had obtainedWhen we finally reached him, he said the five days had passed and he put a loan through [redacted] ***So, we have been incessantly calling [redacted] *** to try and get it switched over this entire weekWe finally leaned that he put it through [redacted] ***.I DO NOT WANT to do business with this establishmentI feel like they lied to me multiple timesWe have wasted weeks because they did not give us correct informationThere is a month warranty on any mechanical work and I DO NOT trust that they will honor this if anything were to happenI DO NOT WANT to drive a car from them
In regards to Mr***'s stating that there were two agreements at the time of sale is inaccurateThere was one agreement that included the service contract to be held for a few days in the event he contacted us to remove the service contractWe held on to the contract as agreedAs he stated he did not contact us for a couple of weeks and we proceeded with the original contract as per the agreementThe Service contract is an optional product that can be cancelled and refunded to the unpaid balance of the loanHe was given that option and has since cancelled the productOnce we receive the funds from the policy we will forward the refund to His loan with Capital One Auto Finance [redacted] Finance DirectorSan Diego Auto Connection
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Super Auto Connection accepted payment of the check from [redacted] Credit Union, the finance person failed to respond that the check they received was not correct and did so in order that their lender could receive the loan Therefore it was bad customer service by Super Auto Connection and should pay back the interest charge from their lender [redacted] informed us of the mistake a month later because the Super Auto Connection finance failed to respond that [redacted] 's check Regards, [redacted] ***- [redacted]
San Diego auto connectionprovided Mrs ***- [redacted] a five day option to obtain her ownfinancingAt the point of sale, Mrs ***- [redacted] signed a statement of of
knowledgment that San Diego Auto Connection does not exceptdrafts from lenders that require us to register the vehicle in thebuyers name prior to funds being goodThe draft provided for paymentwas none negotiable by SDAC- as it required registering the vehicleprior to find being good
I already submitted a complaintThis is an addendum to the last oneThe business is working on making repairs to the dentsWe were told prior to buying the vehicle that is had no dents, dings, or scratchesThis was not trueThere were chips throughout the vehicleThe manager told us that it should not have even been put out on the sale's floor yet and that they have a company that repairs all the chips and makes it look brand newWhen we finally were able to get the vehicle in, we learned they had lied as they have someone in house that deals with the pain touch upsThe person in charge, ***, did not seem confident that they could do muchHe was angry the manager told us that it would look like brand newThey were bickering back and forth about what was promisedI did not even get out of my husband's car because I was so upset with their practicesThen, the finance guy was sick and did not call us back about the [redacted] loan we had obtainedWhen we finally reached him, he said the five days had passed and he put a loan through [redacted] ***So, we have been incessantly calling [redacted] *** to try and get it switched over this entire weekWe finally leaned that he put it through [redacted] ***.I DO NOT WANT to do business with this establishmentI feel like they lied to me multiple timesWe have wasted weeks because they did not give us correct informationThere is a month warranty on any mechanical work and I DO NOT trust that they will honor this if anything were to happenI DO NOT WANT to drive a car from them