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Dear All Hope you are well Thank you for your message I am sure we submitted the answer for this complaint as by the time we received your message the issue resolvedIt is important to update that this complaint was addressed and sorted out with the customer The customer sold our reservation with the company RommerRoomer was supposed to pay the customer for this reservationThe customer requested us to pay instead of Rommer Despite the confusion, the customer had with addressing us and not Rommer with requesting the payment, succeeded to receive a full refund from the hotel for the customer's reservation and refunded him fully Please let us know if there is a way to update this in your systems Thank you for your assistance Kind Regards, ***