Canali E-Com USA LLC

On August **, 2016, the price of Gray Houndstooth Cotton Chino Pants *** was incorrectly listed as $ 1.42, instead of $This incorrect price was displayed on the *** website for a few hours, due to a
technical problemAs soon as we realized this error, the price of these pants was corrected on the *** website. Unfortunately, before we corrected the price on the *** website, we received two orders from *** *** * *** for four Gray Houndstooth Cotton Chino Pants with the incorrect price of $ per pant, for a total of $ 5.68.After receiving these orders and confirming *** ***’s payment method, our system sent automatic confirmation emails to *** ***.While processing the order the following day, our Customer Care department noticed the mistake in the price on *** ***’s order, and sent an email to *** *** apologizing for the mistake and cancelling the orders.As noted in the Canali General Sales Conditions (available at ***), while we do regularly monitor and update the product and price content on ***, at times the *** website may contain typographical errors, inaccuracies, or omissions relating to price (and other matters)Also as noted in the General Sales Conditions, we reserve the right to cancel orders at any time, including orders placed based on errors and inaccuracies with respect to price.We sincerely apologize for any inconvenience this may have causedAs a client courtesy, we have offered *** *** a 15% discount on her next order[Should send this to here email ahead of complaint reply]Should you require further assistance, or have any questions, we gladly remain at your service. Best regards,Canali E-Com USA LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]