Canadian Tire Corporation

Thank you for forwarding a concern raised by Mr. Chris *** regarding his automotive experience at our location.
We had difficulty locating Mr. complaint as his Revdex.com post lists the name Chris ***.We located his work order from July 18, 2019 under the name of Chris ***. We also have a record of Mr. contacting our Customer Relations Department under the name of Chris***.
In short, the customer had an inner tie rod end, one lower ball joint and an alignment performed on July 18, 2019 at a mileage of 302133km. We have no record/history of the customer ever contacting our store with a warranty concern with his repair during or after his warranty coverage period.
The customer had contacted our Corporate Customer Relations department on December 10, 2019 under the name of Chris***. He indicated that he had someone look at his vehicle and the right front tire is not inline?
Our Corporate Customer Relations department contacted our store to discuss the concern. The customer 's labor warranty has expired October 2019. As a gesture of goodwill on behalf of the Canadian Tire Corporation and our Regent Avenue Canadian Tire store, we offered to re-inspect the vehicle's front end and again align it if required. If further repairs where required, we would estimate repairs for the customer.
The customer has been provided with our store phone number and the extension to call. Any voice mails left at the provided extension come directly to my cell phone that only I have access too. The customer has not returned, nor has he attempted to contact me to make an appointment.
We feel we have gone over and above in attempting to address the customer's after warranty concern. We try our utmost to satisfying our customers but if customer does not wish to return or contact us, our hands are tied.
We appreciate the opportunity to respond.