The following email was sent to Mr. [redacted] to explain our side of the incident and actually what happened:
--------
Original message --------
From: [redacted] <[redacted]>
Date: 04/21/2015 7:58 AM (GMT-06:00)
To: [redacted]'...
<[redacted]>
Cc: [redacted]
Subject: RE: Complaint-[redacted]
Mr. [redacted],I have looked into this matter and found that the part for the
14B09 recall was ordered on 02/12/2015 and arrived on or about the
02/15/2015. At that time we attempted to contact you several times for an
appointment to have the recall completed. We did not receive a response
from you until the second week of April 2015. Since the part had be here
for approximately 60 days it was used on another customers vehicle. Since
the end of February we have stopped ordering these parts unless the vehicle
stays at the dealership. Every one of these has to done on an emergency
order from [redacted]. The emergency order status requires us to complete the
repair immediately following the arrival of that part.
I apologize for the apparent lack of proper communication in
this matter and the any inconvenience this has caused you. We do not have
any of these inflators on hand at this point and we are emergency ordering them
from [redacted] on a case by case basis. If you happened to find another dealer
that did have one it was probably ordered for a customer that did not return to
have it installed. I hope that you consider us for your next repair or
purchase. Thank you for your business sir.
Best regards,
[redacted]
Service Director
Direct: 936.442.4528
Email: [redacted]WE RECEIVED THIS RESPONSE BACK FROM MR. [redacted]:From: [redacted] [mailto:[redacted]]
Sent: Tuesday, April 21, 2015 10:40 AM
To: [redacted]
Subject: RE: Complaint-[redacted]
Lost a customer.
Happy
Connecting. Sent from my Sprint Samsung Galaxy S® 5
The following email was sent to Mr. [redacted] to explain our side of the incident and actually what happened:
--------
Original message --------
From: [redacted] <[redacted]>
Date: 04/21/2015 7:58 AM (GMT-06:00)
To: [redacted]'...
<[redacted]>
Cc: [redacted]
Subject: RE: Complaint-[redacted]
Mr. [redacted],I have looked into this matter and found that the part for the
14B09 recall was ordered on 02/12/2015 and arrived on or about the
02/15/2015. At that time we attempted to contact you several times for an
appointment to have the recall completed. We did not receive a response
from you until the second week of April 2015. Since the part had be here
for approximately 60 days it was used on another customers vehicle. Since
the end of February we have stopped ordering these parts unless the vehicle
stays at the dealership. Every one of these has to done on an emergency
order from [redacted]. The emergency order status requires us to complete the
repair immediately following the arrival of that part.
I apologize for the apparent lack of proper communication in
this matter and the any inconvenience this has caused you. We do not have
any of these inflators on hand at this point and we are emergency ordering them
from [redacted] on a case by case basis. If you happened to find another dealer
that did have one it was probably ordered for a customer that did not return to
have it installed. I hope that you consider us for your next repair or
purchase. Thank you for your business sir.
Best regards,
[redacted]
Service Director
Direct: 936.442.4528
Email: [redacted]WE RECEIVED THIS RESPONSE BACK FROM MR. [redacted]:From: [redacted] [mailto:[redacted]]
Sent: Tuesday, April 21, 2015 10:40 AM
To: [redacted]
Subject: RE: Complaint-[redacted]
Lost a customer.
Happy
Connecting. Sent from my Sprint Samsung Galaxy S® 5