Initial Business Response /* (1000, 5, 2014/05/01) */
We contacted the customer to arrange some refinishing of the scratchesI am waiting for an answerShe requested a new set on our insuranceOur insurance will not accept to give a new bed for minor scratchesWe already refund $They
refused the wrapping procedures in the house but we still wrapped in the truckThe movers said it was already there but I am ready to fix those damages by sanding, tinting and varnishing so it will be like new
Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The movers claim that we asked them not to wrap the bed frame *** We assumed that they were wrapping it as everything else we got them to move was wrapped***
***
Excellent team of movers (Eric, Jeremy, Curtis) arrived on time and worked efficiently and diligently to ensure a quick and seamless move without any damageThe quoted price was virtually the same as the final billThey were all friendly and accepted direction with a smile on their facesI would recommend them without any reservations whatsoever
Initial Business Response /* (1000, 5, 2014/05/01) */
We contacted the customer to arrange some refinishing of the scratchesI am waiting for an answerShe requested a new set on our insuranceOur insurance will not accept to give a new bed for minor scratchesWe already refund $They
refused the wrapping procedures in the house but we still wrapped in the truckThe movers said it was already there but I am ready to fix those damages by sanding, tinting and varnishing so it will be like new
Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The movers claim that we asked them not to wrap the bed frame *** We assumed that they were wrapping it as everything else we got them to move was wrapped***
***
Excellent team of movers (Eric, Jeremy, Curtis) arrived on time and worked efficiently and diligently to ensure a quick and seamless move without any damageThe quoted price was virtually the same as the final billThey were all friendly and accepted direction with a smile on their facesI would recommend them without any reservations whatsoever