Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear [redacted] , Firstly this was the [redacted] / [redacted] wedding not [redacted] (with a ‘*’) and I believe myhusband should not be referred to as “he” but [redacted] as I have given youremployer the courtesy of addressing him by his nameIf you are taking the timeto write an incorrect response to the matter at hand please have the courtesyto look up our contract and spell our names correctly This complaint was written by [redacted] (the bride) not the “he” you continue to refer to and I would expect yourespond accordinglyYour rude response is further proof that your companylacks the personalization every wedding deserves My husband did in fact call and speak with you in regards to our wedding and howupset we wereHowever, your response to him was rude and condescending and inno way was it EVER an apologyYou were defensive saying we received a goodprice and that if anyone owes money we should be paying you! If a customercalls with a grievance is this how we should be spoken to? We were given aprice by your employer if there is an issue with the price given to us youshould take it up with your employer and not your customerOur issue was notwith the price but the service and we have said that from the very beginning In regards to the service receivedYes the red carpet was replaced when much of our family has already arrivedThelighting that was of utmost importance was to be on the outside of the venue,and NO it was never installedMy mother and I traveled to your store daysbefore the wedding in order to confirm that specific details of our requestswould be honoredFor example, we greatly dislike flowering branches in ourcenterpieces and during our trial [redacted] promised they would not be there;we reminded him of this days before the weddingLo and Behold they were inevery center piece and in my pictures forever My husband called you after the wedding to discuss the service we received so youmay better educate your employers to do what is asked of themYes an apologywould be nice considering we only have one wedding in our livesAs a businessowner we assumed you would appreciate all positive and/or negative feedback inorder to better grow your businessWe were clearly mistaken [redacted] and I arehappy to give credit where credit is due, and indeed the flowers were beautiful,however the flowers are only 50% of a florists’ job at a weddingUnless theywere hand grown by you I do not see why you focus solely on themThe look ofthe flowers was ruined by flowering branches and many other requests we had forthe décor Please do not make empty comments such “he was impossible” they are childish and inappropriateOur list of grievances arenot made up but rather based on a written contract that was not adhered to.Besides, when was the last time a wedding had a calm bride and groom on theirwedding day when all of their planning was not listened to? While an apology would be appreciated this situation goes beyond thatAs stated in our initial letter – we missed anentire photo shoot in a park due to the lateness of the flowersWhen my husbandcalled [redacted] at 9:the morning of the wedding asking about the flowers, [redacted] responded with surprise asking “they didn’t bring them?” Over two hours later [redacted] himself deliveredthe flowers – are you saying the flowers were en route in traffic and THEN [redacted] picked them up on the highway and drove them himself? Please keep in mindthat we live fairly close to your store and no amount of traffic could havebeen three hoursWhy is it so difficult to acknowledge when a mistake occurs?Regardless of how much we paid for the contract – we missed all of our plannedphotographs with our bridal party due to the negligence of your businessInturn I would like to be compensated accordinglyWe have now booked anadditional photo shoot in a park for $with our photographer and thiswill involve another $in permits I look forward to hearing your response Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
STEFAN FLORAL DECOR, INC. ###-###-####Mailing Address: ** *** *** *** *** *** ** ***
May **, 2015Revdex.com** *** *** *** *** *** *** *** *** Re: ID #***-*** WeddingTo whom it may concern, We were contracted to do the *** wedding for $6,500.00, the value delivered was worth more. It is true we were a little late delivering the bridal bouquet due to an accident on the parkway. Whatever complaints were adjusted, the carpet replaced, the lighting installed, all finished on location within reasonable time prior to the invite. He claims he was looking for an apology. I apologized to him several times, he told me the flowers were most beautiful. No matter what we did for him, he finds fault I spoke with the other vendors involved and was told he was impossible. We value our reputation and we care about our clients We have been in business for years and enjoy an excellent reputation that includes generations of repeat clientele. We take great pride in what we do I already apologized and if it makes him happy, I will apologize again. Sincerely, Stefan Floral Décor, Inc. *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear [redacted], Firstly this was the [redacted] wedding not [redacted] (with a ‘*’) and I believe myhusband should not be referred to as “he” but [redacted] as I have given youremployer the courtesy of addressing him by his name. If you are taking the timeto write an incorrect response to the matter at hand please have the courtesyto look up our contract and spell our names correctly. This complaint was written by [redacted](the bride) not the “he” you continue to refer to and I would expect yourespond accordingly. Your rude response is further proof that your companylacks the personalization every wedding deserves. My husband did in fact call and speak with you in regards to our wedding and howupset we were. However, your response to him was rude and condescending and inno way was it EVER an apology. You were defensive saying we received a goodprice and that if anyone owes money we should be paying you! If a customercalls with a grievance is this how we should be spoken to? We were given aprice by your employer if there is an issue with the price given to us youshould take it up with your employer and not your customer. Our issue was notwith the price but the service and we have said that from the very beginning. In regards to the service received. Yes the red carpet was replaced when much of our family has already arrived. Thelighting that was of utmost importance was to be on the outside of the venue,and NO it was never installed. My mother and I traveled to your store daysbefore the wedding in order to confirm that specific details of our requestswould be honored. For example, we greatly dislike flowering branches in ourcenterpieces and during our trial [redacted] promised they would not be there;we reminded him of this days before the wedding. Lo and Behold they were inevery center piece and in my pictures forever. My husband called you after the wedding to discuss the service we received so youmay better educate your employers to do what is asked of them. Yes an apologywould be nice considering we only have one wedding in our lives. As a businessowner we assumed you would appreciate all positive and/or negative feedback inorder to better grow your business. We were clearly mistaken. [redacted] and I arehappy to give credit where credit is due, and indeed the flowers were beautiful,however the flowers are only 50% of a florists’ job at a wedding. Unless theywere hand grown by you I do not see why you focus solely on them. The look ofthe flowers was ruined by flowering branches and many other requests we had forthe décor. Please do not make empty comments such “he was impossible” they are childish and inappropriate. Our list of grievances arenot made up but rather based on a written contract that was not adhered to.Besides, when was the last time a wedding had a calm bride and groom on theirwedding day when all of their planning was not listened to? While an apology would be appreciated this situation goes beyond that. As stated in our initial letter – we missed anentire photo shoot in a park due to the lateness of the flowers. When my husbandcalled [redacted] at 9:30 the morning of the wedding asking about the flowers,[redacted] responded with surprise asking “they didn’t bring them?” Over two hours later [redacted] himself deliveredthe flowers – are you saying the flowers were en route in traffic and THEN [redacted] picked them up on the highway and drove them himself? Please keep in mindthat we live fairly close to your store and no amount of traffic could havebeen three hours. Why is it so difficult to acknowledge when a mistake occurs?Regardless of how much we paid for the contract – we missed all of our plannedphotographs with our bridal party due to the negligence of your business. Inturn I would like to be compensated accordingly. We have now booked anadditional photo shoot in a park for $550.00 with our photographer and thiswill involve another $125.00 in permits. I look forward to hearing your response. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear [redacted] , Firstly this was the [redacted] / [redacted] wedding not [redacted] (with a ‘*’) and I believe myhusband should not be referred to as “he” but [redacted] as I have given youremployer the courtesy of addressing him by his nameIf you are taking the timeto write an incorrect response to the matter at hand please have the courtesyto look up our contract and spell our names correctly This complaint was written by [redacted] (the bride) not the “he” you continue to refer to and I would expect yourespond accordinglyYour rude response is further proof that your companylacks the personalization every wedding deserves My husband did in fact call and speak with you in regards to our wedding and howupset we wereHowever, your response to him was rude and condescending and inno way was it EVER an apologyYou were defensive saying we received a goodprice and that if anyone owes money we should be paying you! If a customercalls with a grievance is this how we should be spoken to? We were given aprice by your employer if there is an issue with the price given to us youshould take it up with your employer and not your customerOur issue was notwith the price but the service and we have said that from the very beginning In regards to the service receivedYes the red carpet was replaced when much of our family has already arrivedThelighting that was of utmost importance was to be on the outside of the venue,and NO it was never installedMy mother and I traveled to your store daysbefore the wedding in order to confirm that specific details of our requestswould be honoredFor example, we greatly dislike flowering branches in ourcenterpieces and during our trial [redacted] promised they would not be there;we reminded him of this days before the weddingLo and Behold they were inevery center piece and in my pictures forever My husband called you after the wedding to discuss the service we received so youmay better educate your employers to do what is asked of themYes an apologywould be nice considering we only have one wedding in our livesAs a businessowner we assumed you would appreciate all positive and/or negative feedback inorder to better grow your businessWe were clearly mistaken [redacted] and I arehappy to give credit where credit is due, and indeed the flowers were beautiful,however the flowers are only 50% of a florists’ job at a weddingUnless theywere hand grown by you I do not see why you focus solely on themThe look ofthe flowers was ruined by flowering branches and many other requests we had forthe décor Please do not make empty comments such “he was impossible” they are childish and inappropriateOur list of grievances arenot made up but rather based on a written contract that was not adhered to.Besides, when was the last time a wedding had a calm bride and groom on theirwedding day when all of their planning was not listened to? While an apology would be appreciated this situation goes beyond thatAs stated in our initial letter – we missed anentire photo shoot in a park due to the lateness of the flowersWhen my husbandcalled [redacted] at 9:the morning of the wedding asking about the flowers, [redacted] responded with surprise asking “they didn’t bring them?” Over two hours later [redacted] himself deliveredthe flowers – are you saying the flowers were en route in traffic and THEN [redacted] picked them up on the highway and drove them himself? Please keep in mindthat we live fairly close to your store and no amount of traffic could havebeen three hoursWhy is it so difficult to acknowledge when a mistake occurs?Regardless of how much we paid for the contract – we missed all of our plannedphotographs with our bridal party due to the negligence of your businessInturn I would like to be compensated accordinglyWe have now booked anadditional photo shoot in a park for $with our photographer and thiswill involve another $in permits I look forward to hearing your response Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
STEFAN FLORAL DECOR, INC. ###-###-####Mailing Address: ** *** *** *** *** *** ** ***
May **, 2015Revdex.com** *** *** *** *** *** *** *** *** Re: ID #***-*** WeddingTo whom it may concern, We were contracted to do the *** wedding for $6,500.00, the value delivered was worth more. It is true we were a little late delivering the bridal bouquet due to an accident on the parkway. Whatever complaints were adjusted, the carpet replaced, the lighting installed, all finished on location within reasonable time prior to the invite. He claims he was looking for an apology. I apologized to him several times, he told me the flowers were most beautiful. No matter what we did for him, he finds fault I spoke with the other vendors involved and was told he was impossible. We value our reputation and we care about our clients We have been in business for years and enjoy an excellent reputation that includes generations of repeat clientele. We take great pride in what we do I already apologized and if it makes him happy, I will apologize again. Sincerely, Stefan Floral Décor, Inc. *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear [redacted], Firstly this was the [redacted] wedding not [redacted] (with a ‘*’) and I believe myhusband should not be referred to as “he” but [redacted] as I have given youremployer the courtesy of addressing him by his name. If you are taking the timeto write an incorrect response to the matter at hand please have the courtesyto look up our contract and spell our names correctly. This complaint was written by [redacted](the bride) not the “he” you continue to refer to and I would expect yourespond accordingly. Your rude response is further proof that your companylacks the personalization every wedding deserves. My husband did in fact call and speak with you in regards to our wedding and howupset we were. However, your response to him was rude and condescending and inno way was it EVER an apology. You were defensive saying we received a goodprice and that if anyone owes money we should be paying you! If a customercalls with a grievance is this how we should be spoken to? We were given aprice by your employer if there is an issue with the price given to us youshould take it up with your employer and not your customer. Our issue was notwith the price but the service and we have said that from the very beginning. In regards to the service received. Yes the red carpet was replaced when much of our family has already arrived. Thelighting that was of utmost importance was to be on the outside of the venue,and NO it was never installed. My mother and I traveled to your store daysbefore the wedding in order to confirm that specific details of our requestswould be honored. For example, we greatly dislike flowering branches in ourcenterpieces and during our trial [redacted] promised they would not be there;we reminded him of this days before the wedding. Lo and Behold they were inevery center piece and in my pictures forever. My husband called you after the wedding to discuss the service we received so youmay better educate your employers to do what is asked of them. Yes an apologywould be nice considering we only have one wedding in our lives. As a businessowner we assumed you would appreciate all positive and/or negative feedback inorder to better grow your business. We were clearly mistaken. [redacted] and I arehappy to give credit where credit is due, and indeed the flowers were beautiful,however the flowers are only 50% of a florists’ job at a wedding. Unless theywere hand grown by you I do not see why you focus solely on them. The look ofthe flowers was ruined by flowering branches and many other requests we had forthe décor. Please do not make empty comments such “he was impossible” they are childish and inappropriate. Our list of grievances arenot made up but rather based on a written contract that was not adhered to.Besides, when was the last time a wedding had a calm bride and groom on theirwedding day when all of their planning was not listened to? While an apology would be appreciated this situation goes beyond that. As stated in our initial letter – we missed anentire photo shoot in a park due to the lateness of the flowers. When my husbandcalled [redacted] at 9:30 the morning of the wedding asking about the flowers,[redacted] responded with surprise asking “they didn’t bring them?” Over two hours later [redacted] himself deliveredthe flowers – are you saying the flowers were en route in traffic and THEN [redacted] picked them up on the highway and drove them himself? Please keep in mindthat we live fairly close to your store and no amount of traffic could havebeen three hours. Why is it so difficult to acknowledge when a mistake occurs?Regardless of how much we paid for the contract – we missed all of our plannedphotographs with our bridal party due to the negligence of your business. Inturn I would like to be compensated accordingly. We have now booked anadditional photo shoot in a park for $550.00 with our photographer and thiswill involve another $125.00 in permits. I look forward to hearing your response. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]