Campus Heights Dental

Initial Business Response /* (1000, 7, 2015/11/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We are sorry to hear that Ms*** had some difficulty understanding her treatment planWe are not in the business of
pressuring anyoneShe was given a comprehensive treatment which outlined the trauma with her teethIt appears that she has suffered years of occlusion trauma which can only be addressed with proper alignmentWe cannot speak for the quality of care that she has received outside of our officeIf she had had some concerns about the treatment plan, this is the first we have been made aware of itWe did not diagnose crowns for $24,She simply misinterpreted her paperwork..Had they contacted us directly, we would have clarified her concernsIf you have any further questions, please feel free to call
Initial Consumer Rebuttal /* (3000, 9, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Campus heights dental has referred this complaint only to methat is incorrectThe crowns was the estimate given to MY HUSBAND, not meThey are completely ignoring that part of the complaintI just want them to own up to this
Final Business Response /* (4000, 11, 2015/12/08) */
It appears that the patient has clinical questions that cannot by law be discussed in a open forumIf the patient would like to better understand their clinical condition they must contact the doctor directlyIf the patient desires and open forum, a written release of information is requiredPlease advise the patient to contact the facility with their clinical concernsThis is not a business matter, it is a clinical matter
Final Consumer Response /* (4200, 13, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT BELIEVE THIS IS A CLINICAL MATTERTHIS IS A BUSINESS MATTER AS I AM QUESTIONING THE BILLIN ISSUEI AM STILL FURIOUS OVER THE FACT THAT THEY WERE PUSHING FOR MY HUSBAND TO AGREE TO HIS CROWNS, WHEN IN FACT HE NEEDED NOT EVEN ONE CROWNI DO NOT WANT OTHER PATIENTS TO GET SUCKED IN TO SOMETHING A BAD AS THISI ONLY WANT MY FEELINGS ON THIS MATTER TO BE ON FILEAT THIS TIME THIS MATTER CAN BE CLOSEDTHANK YOU