Campus Evolution Villages, Greensboro

Initial Business Response / [redacted] (1000, 11, 2014/09/08) */ I personally spoke with this resident the same day she made the Revdex.com complaintShe made an appointment with me and I met with her, once she made an appointment at my officeNo one was ignoring her at allShe was "dropping in" our office during our "turn " period-our busiest time of the yearDuring this time, I am out on the property constantly performing inspections as all of our residents that are moving-move out on 7-31-and all move back in on 8-17-I explained to the resident why she was getting finedThe fine is located in the lease and is our policy regarding petsThe resident stated that she was aware of the policyAll members of our management team had visited the apartment when we were notified about the illegal dog in the apartmentWe told her at that time that she needed to carry the dog away from the premises immediately and that the fine would be imposedThe fine is not a PET FEEIt is a fine that each residents pays if they do not abide by the lease agreementThe $rent was a prorated rental amount for AugustMs [redacted] moved in early (In July) and we charged her the $prorate at that timeI did reduce the pet fee to conform to the previous company's lease as she signed before our company purchased the property in May

Initial Business Response / [redacted] (1000, 6, 2016/11/08) */ We have reviewed the issue with Mr***We explained that normally we only allow months leases for renewals and we obnly allow a certain number- we cap it by a certain numberIt is a first to complete and to bring proof of graduationWe reviewed the date that he turned in his proof and decided to honor the 6month lease requestHe has been informed Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not provide me with a new six months leaseThey physically told me I have a six month leaseThey did not give me a new six month lease in writing to sign Final Business Response / [redacted] (4000, 10, 2016/11/18) */ [redacted] is welcome to make an appointment and visit the leasing office to obtain written acknowledgement Final Consumer Response / [redacted] (4200, 12, 2016/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went to the management office on 23rd of November to meet with Ann Y***She gave me a written letter saying I am out of my lease on the 31st of December The copier was down so with that being said, the result was a hand written letter by Ann Y***Ann Y [redacted] can email me a copy so I can have it in my file

Initial Business Response /* (1000, 6, 2016/11/08) */
We have reviewed the issue with Mr***We explained that normally we only allow months leases for renewals and we obnly allow a certain number- we cap it by a certain numberIt is a first to complete and to bring proof of graduationWe
reviewed the date that he turned in his proof and decided to honor the 6month lease requestHe has been informed
Initial Consumer Rebuttal /* (3000, 8, 2016/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not provide me with a new six months leaseThey physically told me I have a six month leaseThey did not give me a new six month lease in writing to sign
Final Business Response /* (4000, 10, 2016/11/18) */
*** is welcome to make an appointment and visit the leasing office to obtain written acknowledgement
Final Consumer Response /* (4200, 12, 2016/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the management office on 23rd of November to meet with Ann Y***She gave me a written letter saying I am out of my lease on the 31st of December The copier was down so with that being said, the result was a hand written letter by Ann Y***Ann Y*** can email me a copy so I can have it in my file

Campus Evolution Villages Greensboro is a student housing communityOur leases specifically state that room preference and assignments are preferences and are not guaranteed*** was notified via email correspondence of the placement changePer the lease agreement, we allowed *** to re-let
her space to another qualified residentThe resident moved in on 8-Per the lease agreement and our re-let policies, *** will be refunded her $security deposit that she paidThe re-let fee is a fee required by our lease and is not refundableThe $required from the re-let leaser was her security deposit

Initial Business Response /* (1000, 9, 2016/10/20) */
Contact Name and Title: Ann Y[redacted],Regional Manage
Contact Phone: [redacted]
Contact Email: [redacted]@cevillages.com
We reviewed the complaint and the correspondence regarding Mr. [redacted]'s complaint. We verbally agreed with Mr. [redacted] on or around...

9-12-16 to allow him to cancel his lease obligations with us with no extra penalties other than the forfeiture of the security deposit.

Initial Business Response /* (1000, 7, 2016/04/27) */
The complainant was not our customer nor guarantor of our customer. Her daughter's application was never officially denied-she was informed that she needed a guarantor in order to be approved. She stated that she could not find a...

guarantor. She was directed to send her cancellation request and forwarding address in writing and both an address and email was provided. She texted her cancellation and again was directed to place it in writing. We never received a proper cancellation request with forwarding address information. We refunded her deposit as courtesy on 4-14-16. Our office called and requested that she pick up the payment. She picked up the check on 4-19-16.

Initial Business Response /* (1000, 7, 2016/04/27) */
The complainant was not our customer nor guarantor of our customer. Her daughter's application was never officially denied-she was informed that she needed a guarantor in order to be approved. She stated that she could not find a guarantor. She...

was directed to send her cancellation request and forwarding address in writing and both an address and email was provided. She texted her cancellation and again was directed to place it in writing. We never received a proper cancellation request with forwarding address information. We refunded her deposit as courtesy on 4-14-16. Our office called and requested that she pick up the payment. She picked up the check on 4-19-16.

Initial Business Response /* (1000, 11, 2014/09/08) */
I personally spoke with this resident the same day she made the Revdex.com complaint. She made an appointment with me and I met with her, once she made an appointment at my office. No one was ignoring her at all. She was "dropping in" our...

office during our "turn " period-our busiest time of the year. During this time, I am out on the property constantly performing inspections as all of our 818 residents that are moving-move out on 7-31-14 and all move back in on 8-17-14. I explained to the resident why she was getting fined. The fine is located in the lease and is our policy regarding pets. The resident stated that she was aware of the policy. All 4 members of our management team had visited the apartment when we were notified about the illegal dog in the apartment. We told her at that time that she needed to carry the dog away from the premises immediately and that the fine would be imposed. The fine is not a PET FEE. It is a fine that each residents pays if they do not abide by the lease agreement. The $190 rent was a prorated rental amount for August. Ms. [redacted] moved in early (In July) and we charged her the $190 prorate at that time. I did reduce the pet fee to conform to the previous company's lease as she signed before our company purchased the property in May 2014.

Initial Business Response /* (1000, 9, 2016/10/20) */
Contact Name and Title: Ann Y[redacted],Regional Manage
Contact Phone: [redacted]
Contact Email: [redacted]@cevillages.com
We reviewed the complaint and the correspondence regarding Mr. [redacted]'s complaint. We verbally agreed with Mr. [redacted] on or...

around 9-12-16 to allow him to cancel his lease obligations with us with no extra penalties other than the forfeiture of the security deposit.

Initial Business Response /* (1000, 6, 2016/11/08) */
We have reviewed the issue with Mr. [redacted]. We explained that normally we only allow 6 months leases for renewals and we obnly allow a certain number- we cap it by a certain number. It is a first to complete and to bring proof of...

graduation. We reviewed the date that he turned in his proof and decided to honor the 6month lease request. He has been informed.
Initial Consumer Rebuttal /* (3000, 8, 2016/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not provide me with a new six months lease. They physically told me I have a six month lease. They did not give me a new six month lease in writing to sign.
Final Business Response /* (4000, 10, 2016/11/18) */
[redacted] is welcome to make an appointment and visit the leasing office to obtain written acknowledgement.
Final Consumer Response /* (4200, 12, 2016/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the management office on 23rd of November to meet with Ann Y[redacted]. She gave me a written letter saying I am out of my lease on the 31st of December 2016. The copier was down so with that being said, the result was a hand written letter by Ann Y[redacted]. Ann Y[redacted] can email me a copy so I can have it in my file.