Campus Crest

Dear Ms [redacted] , Thank you for your letterI am happy to provide some clarity on the aforementioned concerns, but I would like to address some of the factual discrepancies stated in your correspondenceThe claim that the tenant was asked to move-out, or remit payment for carpet cleaning is untruePer the lease agreement, it would be the tenant's responsibility to have the carpets professionally cleaned, regardless of when they choose to vacateAt no time was the tenant asked to vacate their unit prior to the end of the lease termAny surrender of possession of the unit is a voluntary decision on the part of the tenantWhen a tenant chooses to surrender possession prior to the termination of the lease date, they are still responsible for all terms and conditions of the lease agreement, including utilities, through the end of the lease termWhile this information is outlined in the lease agreement, this was further reiterated in notices to all tenants dated 5/1/17, 6/2/and 6/14/It is not a policy, nor the responsibility of management to shut off HVAC systems or appliances that contribute to the electric consumptionIt is solely the tenant's responsibility to regulate electric consumption in their unitAll tenants are given days from the receipt of their final account statement to dispute final charges, but we did not receive contact from the tenantAny claim that notifications regarding the remaining $balance on the account were in any way harassing, are baseless and defamatoryAt this time, the tenant & guarantor have received notice that this nominal balance has been rectified, and the account is closedThis dispute is considered settled and all parties needs have been satisfiedThank you again for your letter, and I appreciate your comprehension and understanding as to the conclusion of the above matter

Dear Ms. [redacted],      Thank you for your letter. I am happy to provide some clarity on the aforementioned concerns, but I would like to address some of the factual discrepancies stated in your correspondence. The claim that the tenant was asked to move-out, or remit payment for...

carpet cleaning is untrue. Per the lease agreement, it would be the tenant's responsibility to have the carpets professionally cleaned, regardless of when they choose to vacate. At no time was the tenant asked to vacate their unit prior to the end of the lease term. Any surrender of possession of the unit is a voluntary decision on the part of the tenant. When a tenant chooses to surrender possession prior to the termination of the lease date, they are still responsible for all terms and conditions of the lease agreement, including utilities, through the end of the lease term. While this information is outlined in the lease agreement, this was further reiterated in notices to all tenants dated 5/1/17, 6/2/17 and 6/14/17. It is not a policy, nor the responsibility of management to shut off HVAC systems or appliances that contribute to the electric consumption. It is solely the tenant's responsibility to regulate electric consumption in their unit. All tenants are given 30 days from the receipt of their final account statement to dispute final charges, but we did not receive contact from the tenant. Any claim that notifications regarding the remaining $53.86 balance on the account were in any way harassing, are baseless and defamatory. At this time, the tenant & guarantor have received notice that this nominal balance has been rectified, and the account is closed. This dispute is considered settled and all parties needs have been satisfied. Thank you again for your letter, and I appreciate your comprehension and understanding as to the conclusion of the above matter.