Campus Book Rentals

The book for Biochemistry was supposed to be expedited shipping and was paid for to be handled & shipped as such but was sent as standardA company that doesn't take responsibility for their mishaps is no company worth doing business withKeep your extra charge, I surely will never utilize this company again Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello ***,We apologize for the inconvenienceThe books we rent out are used booksWe cannot guarantee that a used book will include any access codes or supplemental materialsThat is stated in our terms and conditions and is also stated multiple times throughout the rental process, including a box at the end of the rental process that you have to check that informs you that any supplemental materials are not guaranteedYou cannot place an order without checking that box Supplemental materials are usually a one time use, or they are damaged during the books initial use and cannot be reused after thatAlthough the title of the book might state that an access card or CD is included, however, due to copyright laws we cannot legally change the title of the book to say the supplemental materials are not includedThat is why we state that so many times throughout the rental process The only way to guarantee that the book will come with that stuff is to buy a brand new book with a brand new access codeThe book was recently returned and fully refundedThanks,Mandi

The customer placed the order on January 17thThe book was shipped out the next day on the 18thDue to weather delays, the book did not move for about four business daysHowever the book was still delivered on the 8th business day and the customer chose our free shipping which is 7-business daysWe explained this all to the customer when she contacted usWe will not be able to issue a refund, seeing that the book was delivered within the given time frame.Thanks,Mandi