Campus Apartments, Incorporated

To Whom It May Concern:
This response has been addressed to your attention in regards to the
concerns submitted via *** ***. Our local and corporate team members
have reached out to *** *** in an effort to resolve her concerns. We
sincerely apologies for the experience
her son and his roommates have had and
are working with them to legally resolve their issues. We completely
understand her frustrations however in the pursuit of a speedy resolution we
cannot violate the rights of other residents
Thank you,
Jackie G***
Jackie G***
R.V.P of Operations
Campus Apartments LLC

Yes, we have received the messages for a call back when you left messages on Jan 7, and All of these messages have been forwarded to the Collection agency and they will respond as they have the paperwork from 2010.*** *** has acknowledged receipt of the messages and that you are
in their system and will be contacting you.Michele C***Operations CoordinatorCampus Apartments

[redacted],We are sorry to hear about your concerns with Campus Hill Syracuse. After reviewing your lease, Campus Hill's utility policy includes the residents holding responsibility for utilities from the lease start date to the expiration date. It looks as though utilities were not set up with the...

local provider until August 20, 2017. Her lease started July 1, 2017 as to why your account was billed for the timing difference. In regards to the payment processed on 8/23/2017; the bank was unable to locate your account as to why you were assest an NSF fee as per the lease terms. Again, I am sorry for your frustration. The balance is reflecting correctly on your account. Please feel free to reach out to our Syracuse office directly at [redacted]Best,Andrea C[redacted]General ManagerCampus Hill Apartments[redacted] Syracuse NY [redacted]P: ###-###-####F: ###-###-####

Good Afternoon,According to our lease agreement, we provide the option to relet and release at any point during the lease term for a current tenant to be released from their obligations under that lease. At this time, there has not been a relet secured and approved for [redacted]'s current lease...

or his renewal lease, therefore, he is still responsible for the rental installments until the leases end or a relet is found. I have notified the sales team in the leasing office to keep [redacted]'s bedroom listed as an option for someone to move in, but do also suggest that the tenant continue to look for a relet on their own. I would be happy to provide additional information regarding this process if needed. If we are able to secure a relet for this tenant, we will notify him promptly upon their approval along with the collections agency to adjust the balance that is currently due.Thank you,Brittany G[redacted]Regional ManagerCampus Apartments4043 Walnut StreetPhiladelphia, PA 19104

We understand your concern for retaliation and would provide a transfer option and work through the concerns without having your son involved.  Per the lease it is required to notify management, in writing, regarding the nature of the lease violation and allow us (30) days to cure.  Prior...

to moving out this needed to be brought to management’s attention to rectify the situation.  Unfortunately, keys were turned in and then we were notified of these concerns.  The lease holder and guarantor are financially responsible for the lease until a release occurs.  Per my conversation with you on April 12, 2017 we will help as much as possible to assist and find someone to take over the lease as well.  The charge for the blinds is from March 16th, while living in the apartment.  It is a common area charge that is divided equally among all occupants. Thank you,Erin M[redacted]Area Manager - OrlandoCampus Apartments[redacted]Orlando, FL [redacted]