Camp Bow Wow

I was referred to Camp Bow Wow by a co-worker. After explaining that my dog was timid and rescued by Animal Control and given to a rescue group, the interviewer was dismissive, patronizing and not compassionate towards his situation. She informed me that I should "take him to a dog park". I do not respond well to people who patronize me and I will not go back to Camp Bow Wow. They're not set up to handle dogs who may have issues resulting from prior life experiences and will treat owners like is. Dog rescue groups, please stay away from Camp Bow Wow.

I had the worst experience of my life at Camp Bow Wow! I entrusted my sweet puppy, Indie, with them for a day of doggy daycareUpon arrival to pick her up, I accidentally locked my puppy and all of my belongings in the carThe car was running and I thought the A/C was, as wellAs soon as I realized that the A/C wasn't running I ran inside and asked for the young woman at the front desk to call She was very hesitant, wasting precious time while she called a manager to describe the situation and ask permission to call I attempted to to break my window with my shoe, as that's all I had at my disposalI went back inside, begged and pleaded for them to call I also asked if they had any other tools I could use or could help me in any wayI'm beyond disgusted with the lack of concern or willingness to help me in this crisis situationI was offered assistance from two gentlemen from a nearby business my poor puppy was locked in the hot car for about minutesMiraculously, she seems to be fineI can't believe anyone wouldn't do anything in their power to help someone in such dire needNever, under any circumstances, would I entrust my puppy's well being with these peopleI'm filing this complaint in hopes no one will ever have to go through what I did

I am writing in response to the recent complaint that was filed against my business, She Spies Private Eye, Incby [redacted] By way of background, I think it is important to set the factual record straight so that everyone understands where things stand Ms [redacted] hired She Spies Private Eye, Incfor the sole purpose of running a license plate to determine the owner of the vehicle My firm charges $for this service Upon providing the information to Ms [redacted] , she denied knowing that individual, and began a rather lengthy conversation with one of the investigators that works for the company At no time, either before, during or after, was any promise made by any individual from She Spies Private Eye, Incto Ms [redacted] that the police would investigate Rather, Ms [redacted] was advised that she could provide the information to police if she so desired Further, during a conversation between Ms [redacted] and one of my investigators, Ms [redacted] made several statements which raised various red flags Based upon those statements, it was determined that further services would not be providedThe only fee charged to Ms [redacted] was the $for the license plate service which was provided Per Ms [redacted] ’s instructions, the credit card number that was used for the transaction was shre**ed, along with several other documents that day, so returning the shre**ed paperwork is not practicable We do shred all sensitive information, including credit card information, on a routine basis, and properly dispose of the shre**ed paperwork to ensure client anonymity and comply with the requisite laws concerning the safe handling of credit card information Given the red flags that Ms [redacted] ’s conversations and electronic communications raised, including the tone of her emails both before and after we refused to provide a**itional services, it is not feasible for my company to provide her any a**itional services Furthermore, the fact that Ms [redacted] was only charged for the service that was provided, does not comport with Ms [redacted] ’s characterization of the business relationship For Ms [redacted] to refer to She Spies Private Eye, Incas “thieves” when the service was provided at the cost quoted is inappropriate, and given her complaint could provide grounds for a civil case based upon the tarnishing of She Spies Private Eye, Inc.’s reputation (THIS IS FROM MY ATTORNEY) Should the Revdex.com decide that Ms [redacted] ’s unfounded complaint deserves additional attention, I highly suggest that you ask Ms [redacted] for the emails that she sent to She Spies Private Eye, Inc., emails that I do not feel comfortable disclosing without her permission I think that after reading the emails, you will realize that Ms [redacted] ’s complaint is not based upon any facts

Hello,
The following is the description of the incident pointed outAll this can and will be backed up with documentation of Ms*** visits to the shop.
First visit was on 5/31/14:
Ms
*** came in and asked for an alignment stating that she had a vibration in her vehicleI *** *** the Manager) informed her that doing an alignment will not take care of any vibration issuesI informed Ms *** that an alignment will take care of tire ware and the vehicle pulling to one side where all adjustments are availableWe informed her we will shake down the vehicle before proceeding with the alignment to ensure that the suspension was tightAll the while the conversation was going on Ms *** was on the phone talking with someone.
I came back and informed Ms *** that her vehicle has a blown CV axles on the passenger side, inner and outer tie rods had play, sub frame bushings had play, and we also mentioned that the rack & pinion was blownDespite letting the customer know what the problem was and explaining that certain things needed to be fixed before she would have a proper alignment she insisted that we do the best we can on the vehicle.
The alignment was completed to the best of our abilities with the worn partsThe ticket was documentedMs *** was given a price on fixing all the issues when she left the shop.
Second Visit was on 6/13/
Ms *** came in the shop again and spoke with me again since I assisted her the first timeShe said her father fixed her CV axle and that the Rack & Pinion was not blow but it was oil from on of the above pumps that was leakingI apologized for the wrong diagnosis and explained to her with the play in the tie rods and the overwhelming amount of fluid it was a fair attempt however it was something that we did not look at very closely since that was not the issue she came in forShe understood and said she was still having a vibrationAgain I explained to her that an alignment will not fix any vibrationShe proceeded to say she felt a vibration at 50-miles and I mentioned again to her she needed a balance on her inch chrome wheels on her Chevy ImpalaI explained how the process works and she agreed to do the balance at this timeWe did discount her Balance because she was a repeat customer and we were trying to help her out.
While the balance was being performed the tire technician informed me that all her wheels were bentKnowing the stated complaint of the customer I asked Ms *** to step outside to the balancer and we spun the wheels with her showing her the wheels were not only bent but that the chrome was pealing off on the backside of the wheel and the wheels were previously counter balancedThe customer saw this with her own eyes and said she had spare wheels at the house and would change the worst wheelsWe let her know that we would place the worst wheels in the back so she did not feel so much of the vibrationShe was informed that this may not take care of her issue due to the bent wheelsMs *** inquired why her wheels were bent and we explained to her she had gone up several sizes in order to maximize her wheel but that it had a counter affect on her tires which had to shrink in sizeThis translates into less impact absorbed by her tires and more absorbed by her wheels and suspension which was the cause of a lot of her front end suspension needs.
With both visits to the shop we believe a proper explanation was given to Ms *** showing her the issues and documenting the ticket each timeThe customer did not pay a diagnostic fee for the suspension check the first time and decided to have her father fix some issues with out fixing them allThe second time she was taken to the shop to show her physical proof of bent wheels, chrome flaking etcand still called back in a few days asking for her money backWe believe we have gone above and beyond to help this customer by educating her on all the issues she is having without charging any form of diagnostic fee and spending more than required time on a vehicle that is poorly maintainedWe also went out of our way to document the tickets each time.
Paperwork on her invoices can be provided if neededWe have done everything to make this customer happyShe refuses to place blame on her product and rather have the shop work on her vehicle for freeUnfortunately the shop will not welcome Ms *** back like it has in the past.
Sincerely,
*** ***
Manager

Most of the description of the incident is close to accurate except for a couple of thingsWe did not say that, “there was a lot of blood", and when *** states “The called from the vet later to get my payment information for the vetI asked if their insurance was going to cover this,
and was told, they would reimburse me later.” Is totally inaccurate since the vet is who called her for payment not usMy staff never said anything about reimbursing her since there was no conversation about payment between *** and my staff, until a few days later when I started talking to her in hopes of coming to a reasonable resolution
But, at the end of the day it’s not about the “He said, She said,” it’s about the factsHere are the facts pertaining to ***’s stay with us*** signed a contract with Camp Bow Wow stating that she is responsible for ALL her dog’s veterinary expensesI refunded *** the total amount she had paid for the stay which was $so she could use this towards the vet billI also offered her to personally help pay for close to half of her vet bill as the Camp Owner, because I felt bad this happened to her dog *** was unwilling to accept my offer, even though I explained this was coming from me directly, since CBW is not liable for any of her expenses per the agreement that she signedI have included in this email a copy of the Agreement, please refer to numbers 10, and of the last page
We inform every new customer who comes to us about what they can expect with our level of care that we provideWe also inform them of the possible risks involved with having their dogs stay with us and *** was aware of these risksWhat happened to *** was nothing more than an unfortunate and unforeseeable accidentWe tried to work with *** to resolve this issue in a civil, professional and decent mannerWhen asked if she would be willing to accept my offer she simply said, “No Thank you.” And then hung up on our conversation
Please let me know if you need any further information or the original agreement signed by ***

Complaint: ***
I am rejecting this response because: I asked several questions that went unanswered by this companyYes, *** did state in conversation more could and would be done in the initial contactI wanted to proceed and could never receive an answer*** mislead and apparently misspoke on the services this company will provideThis is the bases for my decision
Regards,
** ***

Plain and simple, I cannot afford to take my dog back to Camp Bow Wow any moreIn the past year, my dog had been attacked times, costing me over $1,in vet billsEach time there is never any offer for the other dog's owner or Camp Bow Wow to help Pay for the veterinarian billsThey will simply tell you that the other dog involved in the incident was dismissed from camp and comp you a few days of your stay, which doesn't come close to the out of pocket expense I've had to pay in regards to vet bills
The past incident that happened October 7th was deemed as my dogs fault and while he didn't bite any other dog during the scuffle, another dog attacked him causing a pretty bad puncture woundI received a call from Tammy at Camp Bow Wow stating that my dog had been in an incident and was fine, and that the assistant manager Abby said that it didn't seem like it would require them to take him to the vet (of course it was when they were closing so I'm assuming they just didn't want to take him at that point)
I got a call the next morning from a Kim who is a certified vet tech (thank goodness they have someone there that has some knowledge of dogs) and she said that it looked pretty bad and in her opinion they needed to take him to the vet which I agreed for them to dostitches and a drain had to be put into my dogs belly and cost $After the face they told me that they'd take care of two nights of stay (a total of $84) to compensate meI can't believe that they wouldn't comp the whole stay as it literally costs them no money to do so
At all costs, please avoid taking your dog here as it's poorly run and customers aren't fairly compensated for incidences that happen to your dog while it's spending time there

I am writing in response to the recent complaint that was filed against my business, She Spies Private Eye, Inc. by [redacted].  By way of background, I think it is important to set the factual record straight so that everyone understands where things stand.  Ms. [redacted] hired She...

Spies Private Eye, Inc. for the sole purpose of running a license plate to determine the owner of the vehicle.  My firm charges $50 for this service.  Upon providing the information to Ms. [redacted], she denied knowing that individual, and began a rather lengthy conversation with one of the investigators that works for the company.  At no time, either before, during or after, was any promise made by any individual from She Spies Private Eye, Inc. to Ms. [redacted] that the police would investigate.  Rather, Ms. [redacted] was advised that she could provide the information to police if she so desired.  Further, during a conversation between Ms. [redacted] and one of my investigators, Ms. [redacted] made several statements which raised various red flags.  Based upon those statements, it was determined that further services would not be provided. The only fee charged to Ms. [redacted] was the $50 for the license plate service which was provided.    Per Ms. [redacted]’s instructions, the credit card number that was used for the transaction was shre**ed, along with several other documents that day, so returning the shre**ed paperwork is not practicable.  We do shred all sensitive information, including credit card information, on a routine basis, and properly dispose of the shre**ed paperwork to ensure client anonymity and comply with the requisite laws concerning the safe handling of credit card information.    Given the red flags that Ms. [redacted]’s conversations and electronic communications raised, including the tone of her emails both before and after we refused to provide a**itional services, it is not feasible for my company to provide her any a**itional services.  Furthermore, the fact that Ms. [redacted] was only charged for the service that was provided, does not comport with Ms. [redacted]’s characterization of the business relationship.  For Ms. [redacted] to refer to She Spies Private Eye, Inc. as “thieves” when the service was provided at the cost quoted is inappropriate, and given her complaint could provide grounds for a civil case based upon the tarnishing of She Spies Private Eye, Inc.’s reputation.    (THIS IS FROM MY ATTORNEY) Should the Revdex.com decide that Ms. [redacted]’s unfounded complaint deserves additional attention, I highly suggest that you ask Ms. [redacted] for the emails that she sent to She Spies Private Eye, Inc., emails that I do not feel comfortable disclosing without her permission.  I think that after reading the emails, you will realize that Ms. [redacted]’s complaint is not based upon any facts.

I had the worst experience of my life at Camp Bow Wow! I entrusted my sweet puppy, Indie, with them for a day of doggy daycare. Upon arrival to pick her up, I accidentally locked my puppy and all of my belongings in the car. The car was running and I thought the A/C was, as well. As soon as I realized that the A/C wasn't running I ran inside and asked for the young woman at the front desk to call 911. She was very hesitant, wasting precious time while she called a manager to describe the situation and ask permission to call 911.
I attempted to to break my window with my shoe, as that's all I had at my disposal. I went back inside, begged and pleaded for them to call 911. I also asked if they had any other tools I could use or could help me in any way. I'm beyond disgusted with the lack of concern or willingness to help me in this crisis situation.
I was offered assistance from two gentlemen from a nearby business my poor puppy was locked in the hot car for about 30 minutes. Miraculously, she seems to be fine. I can't believe anyone wouldn't do anything in their power to help someone in such dire need. Never, under any circumstances, would I entrust my puppy's well being with these people. I'm filing this complaint in hopes no one will ever have to go through what I did.

False advertising under Overnight Dog Boarding overview & FAQ "what makes you different than a traditional kennel"?[redacted]Website promotes all-day play during their overnight dog boarding service. My dog was kept in his crate almost all day Saturday & Sunday. This was my first time boarding him, so I was vigilant about watching the webcams. It was dark in the facility most of the time. I rarely saw the dogs out in the play area & never saw them go outdoors. There was no human interaction and very little socializing with other dogs. I was told this was due to their limited hours of operation on the weekend & lack of staff. They "apologize that this is not mentioned on their website". Take a look at the FAQ's for "What makes you different than a traditional kennel"? It's amazing that these people get away with this. I cried when I realized what I subjected my dog to. I told Camp Bow Wow that I would never board my dog there again. I just want other people to be aware of the issue. This is not about crating your dog. Some people are okay with it. It's about false advertising and not fully disclosing how the facility operates. I was a little hesitant when I saw that the dogs went to the bathroom on the concrete floor inside the building, yet I went ahead and trusted the system. At least no one has to take my word for it...there's live video footage to prove it.Desired Settlement1.Full disclosure on the website about the facility's weekend operation, or2. Remove false information from website.Business Response Client was made aware on her first day of what our weekend hours were and the amount of time her dog would spend out playing. This information is also displayed on our front door, and our website which she stated she checked. Prior to picking her dog up she called multiple times, while speaking with the manager the customer began yelling and crying, whenever the manager would try to respond the customer would immediately hang up. After hanging up she would call right back and begin hysterically crying and yelling at the manager and would again hang up on her as soon as she tried to respond and explain. Upon coming into our facility to pick her dog up she began screaming and yelling at our front desk worker who then had to call the manager at home to resolve the situation. The customer still would not listen to anything our employee had to say and would yell over her as she tried to speak. Due to the behavior she displayed in our lobby and over the phone to our manager we asked her not to return and made her account inactive.

Review: After a year of being members, they told us our dog wasn't welcome and they'd get in touch and never did after us following up

My partner [redacted] and I ([redacted]) had been taking our full bred black lab [redacted] to Camp (north hills Pittsburgh location) for 1 year. He had received tons of comments on his report card with the occassional needs a little training comments. They called on January 24th to say that due to his safety and after eating 9 twist ties (which why are they there in the first place since this has happened numerous times before) it would be best he take a leave for 3 months and that [redacted] (one of the employees) would call the following Monday after a meeting. No call was returned and then [redacted] (my partner) called that next Friday and got the manager [redacted] who said they were still in discussions on [redacted] and if he could come back and told [redacted] she'd be back in touch that day. Never heard a word and it's been a month. We are disappointed with the customer service, the follow up and the money we spent as members there. The location was convenient and we even paid for training one on one per their suggestion so we handed over more money only for them to say because he ate some twist ties he was kicked out with no follow up whatsoever. We also feel discriminated against in a way whether they didn't like us as a couple (assuming we're gay) or they didn't like him for whatever reason but he for the majority of the time received good report cards. Completely shocked and disappointed with the crew there and have heard stories similar with other pgh locations. Such a shame since that location is so ideal but feel that personnel customer service should be addressed. We had had some run ins with them before with their personalities. Not very professional.Desired Settlement: Not seeking a settlement, but would like management to address the issue there for future customers and for us. I would want to see their communication improved and find out what really happened and why the lack of attention and follow through after we spent a lot of money there.

Business

Response:

We received a letter of complaint that was forwarded from Revdex.com. We wanted to take a moment to update you on what transpired in this occasion. Unfortunately we have misplaced the letter that indicates the Case ID #. I'm hoping that you can locate the Case ID by the business and date of the complaint.

Review: I have boarded my dog there for many years. The location has changed ownership in the last couple of years. I had never had a problem until I boarded my dog there so I could go out of town for my daughter's college graduation. I got a call right as the graduation started, and seeing who it was, I left the graduation to take the call. They told me that my dog had gotten her claw caught in the kennel and tore her finger off during the night. I found out then, for the first time, that they do not have anyone with the dogs all night long. I have no idea how long my dog was in this condition, but was told "there was a lot of blood". They asked for my permission to take her to the vet. The called from the vet later to get my payment information for the vet. I asked if their insurance was going to cover this, and was told, they would reimburse me later. The owner reneged on this, and when I asked why the insurance wasn't covering this, she told me that she was not going to turn it in to the insurance. She did offer to pay a small part and refund my dog's stay. This is not reasonable, given that this happened under her care and from what was obviously a defective kennel that allowed this to happen. What is insurance for if not this? She was very rude about the whole thing, and the vet says my dog may have problems walking later in life from this. This has been very upsetting.Desired Settlement: I would like a refund for the stay and payment of all bills and future medical bills resulting from this injury for my dog.

Business

Response:

Most of the description of the incident is close to accurate except for a couple of things. We did not say that, “there was a lot of blood", and when [redacted] states “The called from the vet later to get my payment information for the vet. I asked if their insurance was going to cover this, and was told, they would reimburse me later.” Is totally inaccurate since the vet is who called her for payment not us. My staff never said anything about reimbursing her since there was no conversation about payment between [redacted] and my staff, until a few days later when I started talking to her in hopes of coming to a reasonable resolution.

But, at the end of the day it’s not about the “He said, She said,” it’s about the facts. Here are the facts pertaining to [redacted]’s stay with us. [redacted] signed a contract with Camp Bow Wow stating that she is responsible for ALL her dog’s veterinary expenses. I refunded [redacted] the total amount she had paid for the stay which was $280.00 so she could use this towards the vet bill. I also offered her to personally help pay for close to half of her vet bill as the Camp Owner, because I felt bad this happened to her dog [redacted]. [redacted] was unwilling to accept my offer, even though I explained this was coming from me directly, since CBW is not liable for any of her expenses per the agreement that she signed. I have included in this email a copy of the Agreement, please refer to numbers 10, 11 and 13 of the last page.

We inform every new customer who comes to us about what they can expect with our level of care that we provide. We also inform them of the possible risks involved with having their dogs stay with us and [redacted] was aware of these risks. What happened to [redacted] was nothing more than an unfortunate and unforeseeable accident. We tried to work with [redacted] to resolve this issue in a civil, professional and decent manner. When asked if she would be willing to accept my offer she simply said, “No Thank you.” And then hung up on our conversation.

Please let me know if you need any further information or the original agreement signed by [redacted].