Camoclad Camo4u Factory

DO NOT DO BUSINESS WITH CAMO-4-U.COM! This is a one-man operation owned by Jim Clinton. His advertising is fraudulent, the products are cheap and he will string you along forever, pretending that he has no control over products, shipping, billing, or promised remedies for a failed vinyl wrap. I have been waiting for his promised refund for a month. The manufacturing company that makes his inferior products is Gregory Company/Overwraps. They will not even respond to a complaint after sending you a complaint form to complete and return.

Review: I originally ordered from camo4u on 5/2 over the phone and requested the Apg pattern in a 4x8 sheet. After not hearing anything for 2-1/2 weeks with emails and phone calls I finally electives tracking information and the package arrived. Upon receiving the wrap the pattern was the wrong one, the image was grainy looking, and also it was not printed correctly on the wrap with an empty white space. Upon calling camo 4u to get the correct pattern I was told that they would get the correct one mailed to me and also send me a return label to send back the incorrect pattern. It is now 6/14 and I have still not received the correct material. The replacement pattern camo 4u was going to send me said they were having a problem with the vendor and it was delaying the shipment so they said we could pick another color other than apg and ap because those aren't printed in house. So upon selecting yet another color the last email I have from camo4u was on 6/7 saying they would try to send one of these other colors and I have yet to hear anything from them. After countless phone calls and emails I am unable to get a response on the status of this order.Desired Settlement: If the correct pattern has been printed I would like it mailed to me along with a return shipping label to send back the incorrect pattern. If, however, the pattern has not been printed yet I would like a return label mailed to me to send back the incorrect pattern and a refund.

Business

Response:

We apologize for the delay. I have been on vacation for the last 10 days and have just returned. The new shipment is being sent to [redacted] tomorrow. It will be a clearer camo color as requested by him...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had ordered a camo wrap for my atv from Camo4U. I received the camo wrap that I had purchased and the camo looked nothing like what was on the website. It looked very pixilated and very distorted. I then was very unhappy because I had not paid $200 for something that looked like this. I tried several times to get a hold of [redacted] with camo4u through email and phone calls... That did not work for several days to weeks. I then got in contact with them and he said he had been on vacation for 10 days. Jim said he would send me a new wrap and a return address for the old camo wrap and issue me a refund for the wrap and the cost of shipping for the wrap I wanted to exchange. I received the new wrap after having to pay for the wrap and shipping, which was fine since I was going to get a refund. However, the new camo wrap DIDN'T come with the return address shipping label so I had to take the package to the [redacted] and ship the camo wrap back for $43. I contacted [redacted] and he said he would include this amount in the refund he would issue me. After several weeks I did not receive a refund for the wrap I had sent back and for the shipping so I started to call and email them... I did not receive any call backs for a few days. I finally got in contact with camo4u and they took down my credit card number to issue a refund.. I did not see the refund and called twice more. [redacted] said it has been entered wrong and he would issue another refund... still nothing. I then called my credit card company to file a claim against [redacted] and they refunded me... only after the credit card company contacted camo4u did he issue me a refund... only for the wrap, not the shipping he has promised me... My issues have been solved and I will just accept the fact that I am out the $43 for shipping. I just want others to be aware of how bad the customer service is at Camo4u. There is nothing they could do to receive my business again. They products they have are fine... If you order the right product... the customer service is where they lack.Desired Settlement: I just want others to be aware of the hassle it was to get this problem fixed (even though it never was fully resolved). Think twice before buying from them if you are out of state. Also be aware you might not get the whole refund you are promised. In my case the $43 Camo4U told me they would refund me for shipping I will probably never see.

Business

Response:

As customer mentioned, we have already resolved his issue with a full refund minus shipping. We did not include the shipping refund because the correct camo pattern was sent the first time. Customer then decided they did not like it and wanted to exchange it. Since order was shipped correctly and customer decided to change it, it is up to the customer to cover the shipping charges for the return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, if the business does not intend to refund shipping to customers they should not tell customers they will refund them for shipping. Very misleading

Regards,

Review: On Oct 23 I placed an order through camo4u.com for numerous products.I received all the products and I thought things were fine until I took my pickup to a detail shop to have my fishouflage,walleye put on the back window.They actually cut the sheet one foot to short.I called in on Dec 4th to see if they would correct it for me.I talked to a man and he said no problem I will get a new one sent out right away.A little while longer went by and I called back in to find out what was going on.Around the same time I had to order some other products for my wifes car.The second time I called in I talked to [redacted] the owner.He looked it up and said that they were trying to get both items shipped out together.A few day later I received the product for my wifes car but no new fishouflage.I called back in and talked to [redacted] again and he said he was going to have someone from shipping call me.That is the last I have heard form anybody.I have tried calling over and over again,they won't answer the phone and they will not return my emails.I already have paid for the fishouflage that was cut to the wrong length but a guess they don't care about there customers very much.Desired Settlement: I would simply like my order, [redacted] Camo Window Film-(Vinyl-option:Category 2, Vinyl-color:Fishouflage Walleye)that I paid $160.00 for replaced.I would like to do business with them in the future but not if they rip me off.

Review: I ordered from this company and did not confirm my shipping address. I contacted the company via phone 3 times with negative response and by email with one reponse. I wanted the tracking information for the shipment so I could have someone stop by my old residence and pick up the product. They have been unable or unwilling to provide the requested information. I have made contact with the current resident and no history of the delivery. I have doubts if the product was ever mailed.Desired Settlement: I would like confirmation that the product was shipped and delivered

Business

Response:

I was not able to get a tracking number from the warehouse for the [redacted] shipment, so I went ahead and shipped the kit to the correct address instead. The tracking number is Tracking [redacted] It should arrive later this week. I hope that helps...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: When I called to ask about online ordering, [redacted] offered to take my order over the phone. I explained that I wanted crafting vinyl to wrap cups. I ordered two rolls of 12"X5yd vinyl for $19.98 each. I had seen on [redacted] that he would waive the shipping charge if I irdered directly from his site, and he said he would honor that. I gave him my credit card # and waited for my order. When it arrived, the quality was EXTREMELY poor- fuzzy and not crafting size pattern/ quality. I also noticed that my bank account had been charged $59.99 rather than the agreed upon price of $39.96. I called and left messages 5 consecutive days with no response from this vendor. Since no invoice was included (how ironic), my bank will not dispute the charge. This guy is a thief both in his product as well as his billing practice!!Desired Settlement: At a minimum he should be required to only charge me the agreed amount. However, since the quality of this product is so poor, I would like a higher quality product, as ordered, delivered. He has a no return policy, so apparently getting my money back is out of the picture.

Business

Response:

We have processed the refund as requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do, however, wish to caution other consumers that the quality of the materials is extremely poor, and Jim obviously recognizes the problem because he refuses to answer the phone or respond to any voice mails or emails. I sincerely appreciate your help in at least resolving the financial discrepancy with this company, and I will be much more cautious with who I choose to do business its in the future.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The gentleman I dealt with was polite aand curteous. Product arrived as described in catalog within a reasonable time

Review: I ordered two components from the company, with a total of $228 (based on the prices listed on their web site) without any shipping charges added. My debit card was billed $319.99, for a difference of $91.99. When the items arrived, they were shipped from the manufacturer without any kind of invoice. Repeated calls to the business have gone unanswered. An initial email sent asking about the status of the order was answered, but when questioned about the price difference and requesting an invoice, these emails have gone unanswered.Desired Settlement: I would like a refund of the amount overbilled, based solely on the prices that were advertised on the web site, minus any shipping charges. I would also like an invoice for the purchase, and an explanation from the owner as to what the $319.99 charges entailed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I find it very unethical for the business to have ignored several attempts by me to bring this matter to a closure without intervention by the Revdex.com.

Regards,

Business

Response:

The refund has been processed. Once we took out the shipping charges, the refund came to $66.19. Refund receipt listed.

Review: I ordered a deluxe vinyl ATV kit from Camo4u about two weeks ago. This was a "over-the-phone" order with [redacted] (did not order through the internet because they don't have a secure checkout). The kit was $180 and was supposed to come with (2) 4'x5' pieces, which I verbally confirmed with [redacted] on the phone. I received the kit very promptly (about 2 days), but when it arrived there was only (1) 4'x6' piece inside. I called [redacted] the following Monday and he told me they must have made a mistake and he would send me the 4' piece I paid for. After 4 day I still did not received the balance of material. I called [redacted] again on 10/19/15 and got the same response. He did tell me to send him an email this time so he could reply with my tracking number. I emailed him that day and again yesterday but still have not had a response. Now he is not answering my phone calls. I should have checked the reviews on the Revdex.com before I ordered from this guy. If you look at the Camo4u and the Camoskins websites they are both the same with only one contact number (same numbers) and no physical address. I should have known it was shady. No invoice or receipt was sent in package.Desired Settlement: I would like to receive the correct amount of material I have already paid for. I'm owed a 4'x4' piece. Or a refund ($68) for the amount I was shorted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Business

Response:

Refund has been processed. See attached.

Good company.Product took some adjusting to apply but nothing is as easy as it seems.........lol

Looks sharp though

Review: Ordered from their catalog on July 16th a custom made camouflage fitted seat cover for small size pickup truck. Waited and waited to get - nothing. Called several times and answering machine was on. Finally got to speak to [redacted] and he said should be shipped shortly. Waited again. Wife emailed the company (8/1)and asked what the problem was. Received email back that it should be getting very soon maybe around 4-5 days. No. I called again (8/12)and got to speak to him directly and he said to give it a couple more weeks. I waited again. I finally got him on the phone again (8/26)and told him to refund my money because this was taking entirely too long. I waited about a week and then checked with my bank to see if any credits went on my credit card - NO. I called him again(9/4) and he assured me he would credit my card. The very next day we received a box from [redacted] - a hunting/fishing/outdoor catalog company. We have ordered from this company before ourselves. In the box was a seat cover for a full size truck which indicated it was a generic-like it would fit any full size truck. First of all, his catalog indicated my seat cover would be a custom made camouflage fitted seat cover and it was suppose to be for a small truck (Chev. S10) and this was not a custom made cover and it was the wrong size. He ordered it from [redacted] and charged it on his credit card and then had it shipped to us. He did not make this seat cover at his company. I called again and told him I would be returning it to [redacted] and his credit card should be credited back minus some shipping charges. I wanted my money back. He agreed. On Friday, Sept. 20th I called my bank to see if I had any credits on my account and there was one from Camo4U for $90. I had paid him $160. I called him again-answering machine came on. Have tried several times-no answer.Desired Settlement: He should refund me my whole amount since the product I ordered was not shipped to me at all and it was false advertising. He will get credited for the charges he made ordering it from [redacted] so I want my full refund.

Business

Response:

We have processed the requested refund. See receipt below:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I purchased a full camo wrap for my 2001 ford f350 which they advertise has a lifetime color fade warranty, after 2 years the wrap had faded pretty bad. I contacted them first in August of 2104 and spoke with [redacted], he asked me to send him pictures of the faded wrap. Then he asked me to send them a sample of the material which I did. He told me it would take about 4 weeks to get it warrantied.

Now 6 months later and I still haven't heard from him. I have called at least once a week and left numerous messages and emails with no replys.Desired Settlement: replacement or refund

Business

Response:

After reviewing the photos that the customer sent, we have determined that the material is preforming within the guidelines it is supposed to. There will be a slight color shift in the material after a few years of being in the sunlight, but overall it will keep its main coloration. We have submitted a piece of material from the customers truck to the manufacturer (3M) and they have also confirmed that there is nothing defective with the material other than normal wear. Based on these results, the manufacturer is not willing to offer a replacement at this time.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The sample that was sent was a brand new piece that was left over from the orginal wrap, that's what I was told to send in by [redacted]. So I don't see how 3m could determine weather or not it had faded. I was also told by mr.[redacted] at orginal time of purchases, that the wrap was guaranteed not to fade so you could replace damaged parts with new wrap and it would match. The pics I sent clearly show a new piece next to the faded piece and they do not match.

Business

Response:

3M merely tested the material that was submitted and concluded it was printed properly and met their standards... Since they are the manufacturer of the materials, and we just resell it for them, we have to rely on their judgement.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Yes 3m made the material, however you printed the camo pattern and you offered the lifetime color fade warranty therefore you should be responsible for it.

Review: The owner JIM had agreed on error & said he would correct it.but he want answer my call or return my calls & on top of all that it took over a month to get product & when I did get it .it was the wrong thing so I called his sulppyer and they got me right product.Desired Settlement: Do what he said he would do refund the $32 he overcharged me for.

Business

Response:

We have processed the refund for the customer. See below...

Credit Card Return Response

This is the authorization response information. Note that all fields with an asterisk () are required.

Transaction Detail

Authorization Results

User:

Payment Type:

CREDITCARD

Transaction Type:

RETURN

Transaction ID:

[redacted] Date / Time:

12/09/2013 03:59:22 PM

Response:

AA

Message:

APPROVAL

Approval Code:

AVS Response:

Account Balance:

0.00

Record Number:

CardHolder IP:

Order Section

Account Data:

Expiration Date(MMYY):

Amount:

Sales Tax:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Mr. [redacted] stated complaint has been resolved to his satisfaction.

Review: I ordered a product on 3/31, I was to be charged $57. The next day I saw $89.99 was deducted from my checking account. I called right away. [redacted] advised me they made a mistake and he would credit me the difference. I have called numerous times. Left messages and emailed. He emailed once on April 8th saying it would take 5 business days to get my credit. I still have not received the credit. He doesn't answer the phone, or return my calls. I want my $32 credit. Please let me know if you can help me in any way.Desired Settlement: I would like the $32 that was taken from my checking since they took 89.99 instead of $57

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was told 2 weeks ago my refund would be in my account in 3-5 business days. It took one day for them to take it out of my account, i'd like it put back in in the same amount of time it was taken out. If I accept their word, I may not ever see my refund as they have lied in the past.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Did receive the refund on 4/23.

Regards,

Review: I ordered a 4' x 5' vinyl decal sheet for $95 on July 19, 2014 from [redacted] at Camo4U. When the decal arrived, there was a 1" white border around the entire decal. This sheet would not fit the hood properly because of the border. The vinyl sheets are supposed to be printed all the way to the edge of the sheet. I called Mr. [redacted] to tell him the problem. He checked the item that was sent and told me the manufacturer of this specific sheet of vinyl does not print to the edge. If we had known this, we would have ordered a larger sheet. After several weeks of phone calls, Mr. [redacted] agreed to send out an additional sheet of vinyl at no charge that was 4' x 5' but we had to pick a different pattern that he had in the store. We gave him the new pattern and he assured us it would be shipped Fed Ex. 2 weeks later, we still did not receive the item. When we finally get him on the phone he says the computer said it shipped and he would call back with the tracking number. We did not receive any return call. After numerous addition attempts to contact Mr. [redacted], he does not return my phone calls. I have asked for a refund and have not received one as of today.Desired Settlement: I would like a refund of $95.

Business

Response:

We have issued a full refund. Details below:

Sent to:

[redacted] (The recipient of this payment is Verified)

Email:

Amount sent:

-$95.00 USD

Fee amount:

$0.00 USD

Net amount:

-$95.00 USD

Date:

Dec 5, 2014

Time:

09:28:05 PST

Status:

Completed

Subject:

You have sent $95.00 USD to [redacted] with PayPal

Note:

Refund from Camo4u

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I originally contacted '[redacted]' by phone on 4-5-16 regarding a camo pattern I was interested in. Was told I could order over the phone which I did. I was quoted the total price of $70.00 for the order.

I noticed that my credit card had been overcharged (total was $89.00) for the order on 4-12-16

I received the order on 4-13-16, however it was damaged and I was not able to refuse the package since the delivery driver was already gone.

I phoned '[redacted]' on same day 4-13-16, and was able to talk to him about the damage and was told to text photos of the damage and they would file a claim and send new product. I also informed him that my credit card had been overcharged by $19.00 for the order. He said that was not right and would investigate that as well.

I texted photos within minutes of our phone conversation of the damage and noted the issue of overcharge in the texts as well.

I have not been contacted since despite attempts by phone, texts and email.Desired Settlement: I would like to request full refund of $89.00 for the damaged product,

OR

BOTH complete replacement of the product AND refund of the $19.00 fraudulently charged to my credit card.

Business

Response:

Customer has been refunded $19 for the shipping and handling fees. We have asked the customer to send us a photo of the damaged product. Once we have that, we will send out a replacement order and file a claim with the shipping company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On May 7th 2015 I ordered two rolls of Predator Green Deception vinyl wrap Item # [redacted]. When it arrived on or about May 14th I discovered that this vinyl has a permanent adhesive rather than removable adhesive, plus it has a white boarder around it that will make installation more difficult. I contacted the company that sent the product to me and they informed me that they are merely a supplier and dropped shipped the product at the request of Mr [redacted]. That's when I discovered that Camo4u is a middleman, his catalog is made up of others companies product, when someone orders from him he orders it from his suppliers and his it shipped to the buyer.

I have attempted to contact MR [redacted] and Camo4 by phone and email several times with no response. Shortly after I opened a claim with [redacted] Mr. [redacted] contacted me saying that he would accept an exchange on the condition I closed the [redacted] claim. I refused to close the claim based on [redacted] recommendation, and Mr [redacted]'s numerous complaints of poor business practices (which I was unaware of before doing business with him).Desired Settlement: Either an exchange for removable camo vinyl or refund of cost. If the predator isn't available in removable I will even consider a different pattern. Communication between us could/would resolve this matter.

Business

Response:

A refund has been set up with [redacted] once the customer returns the items they will automatically be refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered my item through the website www.camodipkit.com and purchased it using PayPal. I submitted the order before I realized that the shipping address was wrong. I contacted the business by phone the next morning and was assured that it would be corrected and that my item would be shipped to the correct address. 6 weeks later I still have not received the item and have made numerous calls with voice-mails with no response. I have emailed the company through PayPal and have not gotten a response. All I have asked for is some kind of response from the company to find out where the item I purchased is and how we can resolve the issue. I can not seem to get any kind of response from them and they will not answer the telephone. I am beyond frustrated at this time!!!!Desired Settlement: I would like the item I purchased or a refund. I don't care which one it is, as long as it is done in a timely manner.

Business

Response:

We have processed the refund for this customer. Thanks Jim

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I was looking at putting camowrap on my truck but the website Camo4u did not have kits for just the cab of a truck that had a flatbed. I called and talked With [redacted] the owner of camo4u about a special order for the cab of my pickup truck. He said he would make me up a kit for my truck and quoted the cost would be $600.00. I received what I thought would be the amount of camo wrap for my truck but it was not the correct amount that was needed. I checked my credit card and was charged $669.99,I figured the $69.99 extra was for tax and shipping. I called and talked with [redacted] again and explained the issue and he said he would send 20 more feet and that would cover my truck and he said he would only charge at his cost for the extra amount but would not be over $100.00. So after about 10 days I received 15 feet not the 20 he said he was sending that would finish my truck. I looked again at my credit card and he charged me $329.99 instead of what he said. I called again and talked with [redacted] about the extra charge and the average charge for a kit that was $4.25 per sq. ft. but I was charged $6.00 a sq. ft. for the amounts he sent or was sending me, he said he was very sorry it was his mistake and he would send 5 more feet of wrap and would also credit my card $400.00 beings he quoted me on my first call to him a total of $600.00. After several days he did send the correct remaining amount but after several calls with him stating he would refund the $400.00, I have not received a refund. I have tried many times to call and leave messages but get no answer. My wife looked at reviews for camo4u and found he has many complaints about these kind of issues so I decide this was the approach I needed to try.Desired Settlement: Would like to get the refund of $400.00 dollars he said he would refund me for over charging of the wrap he said he would fit just the cab of my truck.

Business

Response:

Your refund has been processed. Please see refund receipt below. Our refunds typically take 4-5 business days to show back up in your account. We apologize for the miscommunication...Credit Card Return ResponseThis is the authorization response information. Note that all fields with an asterisk () are required. Transaction Detail Authorization Results User:[redacted]Payment Type:CREDITCARDTransaction Type:RETURNTransaction ID:[redacted]Date / Time:11/03/2014 04:16:24 PMResponse:AAMessage:APPROVALApproval Code:AVS Response:Account Balance:0.00Record Number:001CardHolder IP:Order Section Account Data:Expiration Date(MMYY):

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just letting you know that my credit card did have a refund on it this morning but not the $400. he said he would return. He refunded $69.99 the amount he over charged on the first Charge. I don't get this guy!!! Now he needs to refund the $329.99 he charged on the second unauthorized charge from him and it will be the amount he quoted us of $600 the first time we called and did a special order.

Regards,

Review: I purchased the camo wrap,Max-4, on Dec 25,2013 for my son's truck. We received the item in a timely manner. Upon opening, we discovered that we received the wrong pattern. We received Max-1. It took about two weeks of emails and phone calls for them to respond. We received an email from them explaining that they had been out of town and will call the warehouse to send us the correct pattern. I asked if they would like for me to send the wrong wrap back. They said yes and that they would credit me the postage. I ask them to send the postal labels with the correct wrap because I did not need a credit. I have not heard from them since. I have called, emailed and sent messages on facebook and they will not acknowledge any of my calls. I am now stuck with a pattern I do not want.Desired Settlement: I would like to have a refund so that I can purchase the correct wrap from a local company. That way if there are any problems, I can speak with them face to face and will not have all of this runaround. I would like the refund to be sent to me as a cashiers check as I do not trust them.