Camelot Carpet Mills

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below HiI spoke with [redacted] on FridayI provided him with some info and he will be sending someone out to look at the carpetHe said they would be calling to tell me when they will be coming Haven't heard from them yet The issue has not been resolved yet Regards, [redacted]

Hi ***,My name is *** ***, I am the director of after sales services for Royalty Carpet Mills, *** *** *** is division of Royalty.As the manufacturer, we only sell to dealers/ retailers and do not sell to individuals I tried to access our claim history by customer name but was
unable to find a matchTo research this issue further I will need the Dealer's name and our invoice number to the dealer. Please let me know if I can be of further assistance to move this issue forward.Sincerely*** ***Royalty After Sales *** ***

I have left a voice message for the inspection service contacted to inspect the Harrod's carpeting. I will have an update soon.Regards,Royalty Carpet Mills[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HiI spoke with [redacted] on Friday. I provided him with some info and he will be sending someone out to look at the carpet. He said they would be calling to tell me when they will be coming.  Haven't heard from them yet.  The issue has not been resolved yet. 
Regards,
[redacted]

Review: We had carpet installed 2 1/2 years ago, about 6 months after install we noticed the carpet buckling in different areas of the house. We called the company we purchased from and they came out and stretched the carpet out. Then about 1 year after install it started doing it again. The company came out and used a different machine to stretch the carpet again. About 4 months it was buckling in 5 different rooms, called the company and they stretched it a third time. Finally in Sept 2014 it has gotten really bad so they sent there warranty person to the house and he found buckling in ever room including the stairs. He said he didn't know what was causing it cause he couldn't test the carpet. We invested a lot of money on this carpet and it has huge lumps/buckling though out the house. The carpet store we purchased from has done a lot to help but they can't keep coming back to stretch the carpet every couple of months. I have lots of photos if you need to see them.Desired Settlement: We would like the carpet replaced or a full refund.

Business

Response:

Hi [redacted],My name is [redacted], I am the director of after sales services for Royalty Carpet Mills, [redacted] is division of Royalty.