Cambridge Trust Company

Cambridge Trust Company. lacks customer service. Account mangers are rude. Never in the office. any excuse not to answer the phone.
They can't transact business wth out an argument. Benificaries are denied access to the} committee". , who makes decisions. I was told they can't talk to the committee.

They swtich account managers constantly. none are qualified. to manage trusts.
very pstomer service, allow beneficiaries to occur late fees because they won't pay bills.

very sloppy book keeping. totoally incompetent.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] The bank's response is not accurate It is a one sided response and is an extension of the bank's customer service, meant to showcase the bank in the best light.The bank did not provide good customer serviceThe [redacted] MA branch manager at one point implied that we knew about the mistake - which we categorically did not Both [redacted] and [redacted] at Cambridge Trust said these mistakes often do not get caught by the bank and are only found if a customer locates them We have had a 15+ relationship with the bank, and are now highly disappointed in this bank We would recommend not banking with Cambridge Trust.Best regards, [redacted]

Good Morning, Please see attached the response from Cambridge Trust Company to the complaint recorded by [redacted] and [redacted] As described in the letter, this complaint was raised in response to a line of credit payment received from another customer that was misapplied to the line of credit in the name of Mrand Mrs [redacted] The Bank has communicated with the [redacted] s and they understand the sequence of events and have authorized the Bank to process the adjustment against their account

Good Morning,  Please see attached the response from Cambridge Trust Company to the complaint recorded by [redacted] and [redacted].  As described in the letter, this complaint was raised in response to a line of credit payment received from another customer that was misapplied to the...

line of credit in the name of Mr. and Mrs. [redacted].  The Bank has communicated with the [redacted]s and they understand the sequence of events and have authorized the Bank to process the adjustment against their account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted] The bank's response is not accurate.  It is a one sided response and is an extension of the bank's customer service, meant to showcase the bank in the best light.The bank did not provide good customer service. The [redacted] MA branch manager at one point implied that we knew about the mistake - which we categorically did not.  Both [redacted] and [redacted] at Cambridge Trust said these mistakes often do not get caught by the bank and are only found if a customer locates them.  We have had a 15+ relationship with the bank, and are now highly disappointed in this bank.  We would recommend not banking with Cambridge Trust.Best regards,[redacted]

Enclosed please find the Cambridge Trust Company response to the rejection filed by Mr. and Mrs. [redacted].Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted].  Cambridge Trust Officers have apologized for its lack of customer service in the [redacted] MA branch and for not providing due diligence in the caretaking of our bank accounts.  We have chosen not to entrust our funds with this bank going forward and will be transitioning to a new bank.I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]