[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that: I am satisfied with the response in that the company came out and verified what the issue isWhat I remain dissatisfied with is how they went about itThey were able to verify the issue within minutes, and described the problem as easy to diagnose and common in older unitsWhat they didnt attempt to explain is why it took two previous technicians a total of hour to misdiagnose on the first visit and then hours to diagnose on the second visit, something that is "simple to diagnose"Additionally, rather than offer to repair the unit, and repair the customer business relationship Tom requested that all customer relationship ties be cut and that I simply not call upon their business again and find someone else to make the repairs, now that I the customer knew what the problem wasI personally feel like a lot of time was spent by the company angrily justifying their employees work rather than addressing the real need to repair the system and to interact with the customer in a way the promoted a future relationshipAnd being that such was the case rather than cap uncapped wires, they were left open and described as acceptable, rather than neaten work, it was analyzed and pushed back to its location, described as satisfactoryAnd rather than offer a solution satisfactory to the customer the business' response was take your money back and don't ask for our helpMaybe from surprise, disbelief and shock at their choice of actions I was left somewhat speechless and agreed that this was likely the best solutionI don't recall every being treated this way by a company and I guess its to my benefit to not deal with the likes of them again I can get back to you at: [redacted] Regards,Hilton [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that: I am satisfied with the response in that the company came out and verified what the issue isWhat I remain dissatisfied with is how they went about itThey were able to verify the issue within minutes, and described the problem as easy to diagnose and common in older unitsWhat they didnt attempt to explain is why it took two previous technicians a total of hour to misdiagnose on the first visit and then hours to diagnose on the second visit, something that is "simple to diagnose"Additionally, rather than offer to repair the unit, and repair the customer business relationship Tom requested that all customer relationship ties be cut and that I simply not call upon their business again and find someone else to make the repairs, now that I the customer knew what the problem wasI personally feel like a lot of time was spent by the company angrily justifying their employees work rather than addressing the real need to repair the system and to interact with the customer in a way the promoted a future relationshipAnd being that such was the case rather than cap uncapped wires, they were left open and described as acceptable, rather than neaten work, it was analyzed and pushed back to its location, described as satisfactoryAnd rather than offer a solution satisfactory to the customer the business' response was take your money back and don't ask for our helpMaybe from surprise, disbelief and shock at their choice of actions I was left somewhat speechless and agreed that this was likely the best solutionI don't recall every being treated this way by a company and I guess its to my benefit to not deal with the likes of them again I can get back to you at: [redacted] Regards,Hilton [redacted]