Calypso Plumbing, Inc.

Based on the amazing reviews I found, we contacted Calypso plumbing. Fist of all, we were overcharged. On the phone we were quoted $250 to snake 1 drain, and $89 for each additional drain. We were charged $600 for snaking only 1 drain. We told them on the phone that we wanted a camera ran through, they said the camera will be on the truck. When they arrived, they said they did not bring the camera. We told them we needed to some sort of cap or seal on the pipe. They put some weird goo on it. They told us to make another appointment for running the camera and to get a real cap put on it. We have been calling them for 3 weeks to make a new appointment. No one will return the calls, even after promising that they’ll call back. Now we have to find a new plumber and start everything all over again.

I understand that you have a complaint against Calypso Plumbing from the [redacted] , this is our version of what really happenedYes we did replace plumbing at the home in Berea Ohio we did add and modify to the existing plumbing systemThe entire house has new waterlines installed in the attic The reason being is the Berea water quality is terrible and these waterlines were laid in a bed of what is called foundry sandWe installed a manifold supplied all plumbing overhead and down which is a common practice for homes that are on slabs to replace water linesWe did run them on an exterior wall that is true, we insulated our lines, our lines were inspected not only by the plumbing inspector but the chief building official of the city of Bereahe instructed the homeowner who is acting as their own G.CThat the walls need to be insulated properlyThe homeowner installed or had somebody install insulation covering the pipes the insulation was to be behind the pipesWhat he has done now has formed a vapor barrier between the outside of the wall and the waterlines, the insulation should've been between the outside of the wall and the waterlines I did send a tech out who found that the water lines were frozen in the walls, if the attic was the issue they would have no water anywhere since as I had mentioned all waterlines were replaced and ran over headOur techs found the frozen line, cut a vent in the wall behind the refrigerator and everything was working properly The [redacted] expect me to make this repair or replacement of the waterlines free of cost they have been borderline nasty to my text and we feel that we are justified in this cause They can have as many other opinions as they like but anybody calling themselves a plumber and suggesting that waterlines be ran in foundry sand may as well call themselves an Astronaut because they have no idea what they're talking about Our office has been in contact with Mr [redacted] who seems to be the more cooperative of the homeowners, we did make an attempt or two to revisit unfortunately the flu did run through my shop and I had to rescheduleAs far as I understand The option for the repair was still in the air just a scheduling conflict

I understand that you have a complaint against Calypso Plumbing from the [redacted], this is our version of what really happened. Yes we did replace plumbing at the home in Berea Ohio we did add and modify to the existing plumbing system. The entire house has new waterlines installed in the attic...

 The reason being is the Berea water quality is terrible and these waterlines were laid in a bed of what is called foundry sand. We installed a manifold supplied all plumbing overhead and down which is a common practice for homes that are on slabs to replace water lines. We did run them  on an exterior wall that is true, we insulated our lines, our lines were inspected not only by the plumbing inspector but the chief building official of the city of Berea. he instructed the homeowner who is acting as their own G.C. That the walls need to be insulated properly. The homeowner installed or had somebody install insulation covering the pipes the insulation was to be behind the pipes. What he has done now has formed a vapor barrier between the outside of the wall and the waterlines, the insulation should've been between the outside of the wall and the waterlines.  I did send a tech out who found that the water lines were frozen in the walls, if the attic was the issue they would have no water anywhere since as I had mentioned all waterlines were replaced and ran over head. Our techs found the frozen line, cut a vent in the wall behind the refrigerator and everything was working properly.  The [redacted] expect me to make this repair or replacement of the waterlines free of cost they have been borderline nasty to my text and we feel that we are justified in this cause.  They can have as many other opinions as they like but anybody calling themselves a plumber and suggesting that waterlines be ran in foundry sand may as well call themselves an Astronaut because they have no idea what they're talking about.  Our office has been in contact with Mr. [redacted] who seems to be the more cooperative of the homeowners, we did make an attempt or two to revisit unfortunately the flu did run through my shop and I had to reschedule. As far as I understand  The option for the repair was still in the air just a scheduling conflict.