Calvin WTyson

In response to the customers concern, The payoff on her vehicle traded in has been processed and mailed to the lienholder 9/27/ We are extremely sorry for the delay due to a rogue employee that we have recently let go for concerns that lead to the delay

To: Revdex.comFRM: Roger J [redacted] Grand West Kia Our offer to good will 70% of what Mr [redacted] spent on the Bronco still stands I checked with our payoff dept and his payoff on the Toyota traded in goes out tomorrow 9/28/is in this weeks batch of payoffs We had an internal issue with a rogue employee that has caused some issues and that person has been let go and is under investigation We are extremely sorry for any issues this has caused him and any other customers during his employmentRoger J [redacted] GM/GWK

Ms [redacted] ,I spoke with [redacted] today (8/6/2017) and we went over the mailer together While going over the disclaimer we both agreed that it was compliant The Restaurant Certificates were while supplies lasted and we had had a much more than expected response than planned for I told [redacted] that we have an event that starts this week and I have some more certificates I will hold one in my office to give to them.Roger J [redacted]