Calvin Klein

We are sorry to hear that you had an issue with your recent CalvinKlein.com return.We have been notified by our Ecomm Customer Service team that they have reached out to you via email and the issue has been resolved.Thank you for calling this issue to our attention and for allowing us to resolve for you.Regards,Calvin Klein Retail Customer Service

Dear [redacted] ***:Please accept our sincere apologies for the unfortunate issue you experienced with your recent calvinklein.com purchase. We did reach out to our ecommerce customer service team and understand, if a return is made, a new order does need to be placed. Our customer service... team should have offered to place the order for you, while you were on the phone. We are additionally sorry that the coupon code did not work properly. It is our understanding that a supervisor has since been in touch with you and a return label was sent along with a new discount code. Thank you for allowing us to resolve this issue for you. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, provided I receive the promised credit of $for order number [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I was informed of this complaint on 12/1/after the customer contacted the Calvin Klein Customer Service Department directlyIn partnership with Customer Service, the customer received an apology and refund as requested in the written communicationAdditionally, at the store level and in
partnership with Human Resources, retraining and corrective actions have taken place with the associate(s) and management involved in the incidentIt was confirmed with Calvin Klein Customer Service on 12/6/2016 that the matter was resolved and the customer was satisfied

Review: I purchased a pair of Calvin klein jeans for my son from [redacted] that cost me $100.00 for a pair of jeans... When I contacted these people they refused to replace the same pair of jeans then said I can pick from any of these ...Brand

Description

Available Colors [redacted] Khaki Pants

Black or Tan [redacted]no Pants

Khaki, Stone, Olive, Navy and Black [redacted] Traveler Pants

Charcoal, Deep Black, Dk Cedar wood, True Navy

Izod

Cargo Shorts

High Rise, Midnight

Not one of these are Calvin Klein and not one of these are worth $100.00 ..When this company wrote me back that's what I got told I can do !!! I even linked them and sent them a cc statement on were they where purchased and the price ... This women who runs the refunds wrote me back with those offers I said why not just give him a Calvin Klein gift card to replace them that's when she told me there outlets do not carry big men clothing ... Ok so I linked you a link were I got them how about replacing them from there not from [redacted] where you are making me choose $20.00 pants not even jeans the pants I sent back were jeans not dress pants or khakis or shorts !!! And the Calvin Klein jeans were made cheap and ripped right down the whole middle of the pants I sent them and all to these people to see the damage so I wasted shipping money for nothing ...I would have rathered them send a gift card and let the kid get cologne or a wallet from there outlet since they don't sell Big Men clothing ......Desired Settlement: Would be nice if they did the right thing instead of trying to send me [redacted] clearance stuff ... I bought them from [redacted] not [redacted]