Mr*** comments were true, I did perform such work and was delayed in getting his test results to the county until two days after he reminded me. The county is quite use to their plumbers in doing this and I did apologize for this delay. I did answer Mr*** in text form
with no response from him. I take extreme pride in my professionalism and hope this first time incident is my last bump in the road. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) The backflow test was performed and payment was made on July 25 with the expectation the results would be filed with Hamilton County in a timely manner. This was not done. Despite repeated follow-up calls, Mr. Ryan was non-responsive.
2) Mr. Ryan's delay and non-responsiveness caused me to hire another supplier do the testing in order to meet the County's filing deadline and avoid penalties.
3) I will only be satisfied with a full refund of the $100 paid to Mr. Ryan.
Regards,
[redacted]
Mr*** comments were true, I did perform such work and was delayed in getting his test results to the county until two days after he reminded me. The county is quite use to their plumbers in doing this and I did apologize for this delay. I did answer Mr*** in text form
with no response from him. I take extreme pride in my professionalism and hope this first time incident is my last bump in the road. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) The backflow test was performed and payment was made on July 25 with the expectation the results would be filed with Hamilton County in a timely manner. This was not done. Despite repeated follow-up calls, Mr. Ryan was non-responsive.
2) Mr. Ryan's delay and non-responsiveness caused me to hire another supplier do the testing in order to meet the County's filing deadline and avoid penalties.
3) I will only be satisfied with a full refund of the $100 paid to Mr. Ryan.
Regards,
[redacted]