Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com complaint [redacted] [redacted] Account number [redacted] Mr [redacted] is currently enrolled in our cool cents program The program does run May through SeptemberHowever, participants are compensatedwith a $credit on their electric bills for the months of June, July, August,and September This is outline on our website which you may visit through the linkbelow https://www.iplpower.com/content.aspx?id=Mr [redacted] ’s June’s usage has not billed yet, and his firstinstallment of his credit will applied his next bill Please let me know if I can provide any additional informationJamie __________________________________Jamie [redacted] AdministrativeAssistantDesk:317- [redacted] Cell:317- [redacted]
On 5/13/Mr [redacted] contacted our office requesting service and was informed that the service was off at the weather head and the pole due to tampering so it would be 5-business daysWhen asked if the meter base had been repaired Mr [redacted] said that everything should be good to goHe was cautioned that if the tech got out to the property to install the meter and it had not been tagged he would not complete the install At the end of the call the rep reiterated that if everything had been fixed as he said then there should be a permit and tag there, but if not to be sure that it was done This call is attached for your review5/14/Mr [redacted] contacted our office stating that the meter had been tagged He was told that it would be to business daysOn 5/21/a field check was done and it was found that the customer needs a permit and authorization number, and that some bare wires needed to be replaced in the meter base Someone from our Power and Delivery department was to contact him that dayMr [redacted] will need to complete this work, a contact us once it is finished This will restart the turnaround timeThe order has been placedPlease let me know should you have any questionsMary [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no way that the second half of the double wasnt looked at being that the landlord was here at the timeIt was something that IPL didnt take care of the other side of the double had the same issue although it was "looked at in 2010" it was still being overchargedI just think that the whole situation is unfairI would have called sooner to look into the issue but when I moved in the landlord assured me that the house ised to be gas but he had it remodeled and that everything checked out with the light companyI work for ATT I.know that if something needed to be done to make things right for customers it will be done Regards, [redacted] *
I have that we responded to this complaint on 5/5/at 8:AM. I have forwarded the original response to [email protected]. Please let me know if you do not receive this emailRevdex.com ID #*** *** *** *** * *** ** *** Account#
*** We have record of a meter investigation being completed for *** *** in but not for *** * *** On 3/27/Ms*** contacted our office requesting a meterinvestigation. The investigation was completed on 4/15/2015, theinvestigation determined that the residence was totally electric The account was adjusted for a month period per 170IAC 4-1-Billing Adjustments. We removed charges at theprevious of $and rebilled the charges with the correct rate totaling$1783.10. We also removed $of late fees. No otheradjustments will be ordered for the account. Should you have any questions please let me know. Thank you Customer Services IPL
On 5/13/Mr** *** contacted our office requesting service and was informed that the service was off at the weather head and the pole due to tampering so it would be 5-business daysWhen asked if the meter base had been repaired Mr*** said that everything should be good to goHe was
cautioned that if the tech got out to the property to install the meter and it had not been tagged he would not complete the install At the end of the call the rep reiterated that if everything had been fixed as he said then there should be a permit and tag there, but if not to be sure that it was done. This call is attached for your review5/14/Mr** *** contacted our office stating that the meter had been tagged He was told that it would be to business daysOn 5/21/a field check was done and it was found that the customer needs a permit and authorization number, and that some bare wires needed to be replaced in the meter base. Someone from our Power and Delivery department was to contact him that dayMr*** *** will need to complete this work, a contact us once it is finished. This will restart the turnaround timeThe order has been placedPlease let me know should you have any questionsMary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no way that the second half of the double wasnt looked at being that the landlord was here at the timeIt was something that IPL didnt take care of the other side of the double had the same issue although it was "looked at in 2010" it was still being overchargedI just think that the whole situation is unfairI would have called sooner to look into the issue but when I moved in the landlord assured me that the house ised to be gas but he had it remodeled and that everything checked out with the light companyI work for ATT I.know that if something needed to be done to make things right for customers it will be done
Regards,
*** *
Revdex.com complaint *** *** *** *** * *** *** ** *** Account number *** Mr*** is currently enrolled in our cool cents program. The program does run May through SeptemberHowever, participants are compensatedwith a $credit on
their electric bills for the months of June, July, August,and September. This is outline on our website which you may visit through the linkbelow https://www.iplpower.com/content.aspx?id=177 Mr***’s June’s usage has not billed yet, and his firstinstallment of his credit will applied his next bill. Please let me know if I can provide any additional information. Jamie __________________________________Jamie***AdministrativeAssistantDesk:317-***Cel...⇄
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted "Cool Cents" at the direction of IPL's Customer Service and they informed me that the monthly savings started in May of each Calendar Year, my IPL Bill was NOT reduced by $5.00!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Good afternoon, Mr***’s statement that he contacted Cool Cents, and that they have given him different information concerned me. I have followed up by calling their helpline and they confirmed that they have the same information that we have provided. Their information also states that the credit should be applied to the June through September bills, for a total of $ The following is taken from the FAQ sheet on our website However, upon further research I did find that Mr***’s participates in IPL’s prefered billing program, because of this the bill he would normally receive in the middle of the month is delayed until the beginning of the next month. If Mr*** billed with his districted he would have seen his first credit when his bill printed on 6/17/2015. Due to his billing preference, Mr***’s bill is held and his credit will show up on his bill that prints on 7/6/2015. He will receive an additional credit, on his bills that print on 8/7/2015, 9/8/2015, and 10/7/ I apologize for my intitial oversight. Please let me know if I may be of any further assistance. __________________________________ Jamie *** Administrative Assistant Desk: 317-*** Cell: 317-*** From: [email protected] [mailto:[email protected]] Sent: Tuesday, June 09, 1:PM To: IPL Customer Resolution Management Subject: You have a new message from the Revdex.com of Central Indiana complaint #***
IURC *** *** ***
*** *** **
*** ** *** Account *** On 6/18/Mr*** wantedto know when we were going to restore his lights. He was informed thatbefore we could install a meter, the meter base would have to be inspected
andtagged and a permit would have to be pulledHe was further informed that oncethat was completed we would need to be contacted On 6/19/he called in andreported that the permit had been pulled and when asked if the meter base hadbeen inspected and tagged he reported that it was. He was told as long aswe had clear and safe access we should have service on that same day On 6/22/he was told as longas the meter was tagged with the permit code, that he should be on that day orthe next. On 6/24/he called backbecause it was still not on. He was informed that because this was abrand new meter, and not a connect the expected turnaround was 3business days, however she called our meter services department and confirmedthat he was assigned to a truck and he should be on that day He called again on this day andspoke with another rep who told him that it should be on that day and that shewould order a priority and watch the order to ensure that it went out The technician did get out thatday, but it was found that when the technician went to install the base hefound that electrician did not mark the meter base indicating which wires wentto which unit Normally, when it is found that the work was not donecompletely or correctly it would restart the timeframe, however the rep didindicate that if he could get the electrician back out there to make thesecorrections, and let us know when it was completed we would reissue his orderas a priority Mr*** could not get a technician out until betweenand the next dayOur rep let him know that we would place the order fortomorrow for after 10, and let him know that if anything changed and he wasable to get a technician out that day before 6:we would order the priorityand get him on then. Mr*** asked for an appointment, but wasinformed that we could only ask that they get there as close to 10:as possible. On 6/25/he was told itwould be a priority and his new meter was installed and services werereconnected at 12:51. Please let me know if I canprovide any additional information. Thank you, ***
Good afternoon, Mr***’s statement that he contacted Cool Cents, and that theyhave given him different information concerned me. I have followed up by calling their helplineand they confirmed that they have the same information that we have provided. Their information also states that the creditshould be applied to the July through September bills, for a total of $20.00. The following is taken from the FAQ sheet on our website However, upon further research I did find that Mr***’s participatesin IPL’s prefered billing program, because of this the bill he would normally receivein the middle of the month is delayed until the beginning of the nextmonth. If Mr*** billed with his district he would have seen his firstcredit when his bill printed on 6/17/2015. Due to his billing preference, Mr***’s bill is held and his creditwill show up on his bill that prints on 7/6/2015. He will receive an additional credit, on hisbills that print on 8/7/2015, 9/8/2015, and 10/7/2015. I apologize for my initial oversight. Please let me know if I may be of any further assistance. __________________________________Jamie***AdministrativeAssistantDesk:317-***Cel...⇄
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com complaint [redacted] [redacted] Account number [redacted] Mr [redacted] is currently enrolled in our cool cents program The program does run May through SeptemberHowever, participants are compensatedwith a $credit on their electric bills for the months of June, July, August,and September This is outline on our website which you may visit through the linkbelow https://www.iplpower.com/content.aspx?id=Mr [redacted] ’s June’s usage has not billed yet, and his firstinstallment of his credit will applied his next bill Please let me know if I can provide any additional informationJamie __________________________________Jamie [redacted] AdministrativeAssistantDesk:317- [redacted] Cell:317- [redacted]
On 5/13/Mr [redacted] contacted our office requesting service and was informed that the service was off at the weather head and the pole due to tampering so it would be 5-business daysWhen asked if the meter base had been repaired Mr [redacted] said that everything should be good to goHe was cautioned that if the tech got out to the property to install the meter and it had not been tagged he would not complete the install At the end of the call the rep reiterated that if everything had been fixed as he said then there should be a permit and tag there, but if not to be sure that it was done This call is attached for your review5/14/Mr [redacted] contacted our office stating that the meter had been tagged He was told that it would be to business daysOn 5/21/a field check was done and it was found that the customer needs a permit and authorization number, and that some bare wires needed to be replaced in the meter base Someone from our Power and Delivery department was to contact him that dayMr [redacted] will need to complete this work, a contact us once it is finished This will restart the turnaround timeThe order has been placedPlease let me know should you have any questionsMary [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no way that the second half of the double wasnt looked at being that the landlord was here at the timeIt was something that IPL didnt take care of the other side of the double had the same issue although it was "looked at in 2010" it was still being overchargedI just think that the whole situation is unfairI would have called sooner to look into the issue but when I moved in the landlord assured me that the house ised to be gas but he had it remodeled and that everything checked out with the light companyI work for ATT I.know that if something needed to be done to make things right for customers it will be done Regards, [redacted] *
I have that we responded to this complaint on 5/5/at 8:AM. I have forwarded the original response to [email protected]. Please let me know if you do not receive this emailRevdex.com ID #*** *** *** *** * *** ** *** Account#
*** We have record of a meter investigation being completed for *** *** in but not for *** * *** On 3/27/Ms*** contacted our office requesting a meterinvestigation. The investigation was completed on 4/15/2015, theinvestigation determined that the residence was totally electric The account was adjusted for a month period per 170IAC 4-1-Billing Adjustments. We removed charges at theprevious of $and rebilled the charges with the correct rate totaling$1783.10. We also removed $of late fees. No otheradjustments will be ordered for the account. Should you have any questions please let me know. Thank you Customer Services IPL
On 5/13/Mr** *** contacted our office requesting service and was informed that the service was off at the weather head and the pole due to tampering so it would be 5-business daysWhen asked if the meter base had been repaired Mr*** said that everything should be good to goHe was
cautioned that if the tech got out to the property to install the meter and it had not been tagged he would not complete the install At the end of the call the rep reiterated that if everything had been fixed as he said then there should be a permit and tag there, but if not to be sure that it was done. This call is attached for your review5/14/Mr** *** contacted our office stating that the meter had been tagged He was told that it would be to business daysOn 5/21/a field check was done and it was found that the customer needs a permit and authorization number, and that some bare wires needed to be replaced in the meter base. Someone from our Power and Delivery department was to contact him that dayMr*** *** will need to complete this work, a contact us once it is finished. This will restart the turnaround timeThe order has been placedPlease let me know should you have any questionsMary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no way that the second half of the double wasnt looked at being that the landlord was here at the timeIt was something that IPL didnt take care of the other side of the double had the same issue although it was "looked at in 2010" it was still being overchargedI just think that the whole situation is unfairI would have called sooner to look into the issue but when I moved in the landlord assured me that the house ised to be gas but he had it remodeled and that everything checked out with the light companyI work for ATT I.know that if something needed to be done to make things right for customers it will be done
Regards,
*** *
Revdex.com complaint *** *** *** *** * *** *** ** *** Account number *** Mr*** is currently enrolled in our cool cents program. The program does run May through SeptemberHowever, participants are compensatedwith a $credit on
their electric bills for the months of June, July, August,and September. This is outline on our website which you may visit through the linkbelow https://www.iplpower.com/content.aspx?id=177 Mr***’s June’s usage has not billed yet, and his firstinstallment of his credit will applied his next bill. Please let me know if I can provide any additional information. Jamie __________________________________Jamie***AdministrativeAssistantDesk:317-***Cel...⇄
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted "Cool Cents" at the direction of IPL's Customer Service and they informed me that the monthly savings started in May of each Calendar Year, my IPL Bill was NOT reduced by $5.00!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Good afternoon, Mr***’s statement that he contacted Cool Cents, and that they have given him different information concerned me. I have followed up by calling their helpline and they confirmed that they have the same information that we have provided. Their information also states that the credit should be applied to the June through September bills, for a total of $ The following is taken from the FAQ sheet on our website However, upon further research I did find that Mr***’s participates in IPL’s prefered billing program, because of this the bill he would normally receive in the middle of the month is delayed until the beginning of the next month. If Mr*** billed with his districted he would have seen his first credit when his bill printed on 6/17/2015. Due to his billing preference, Mr***’s bill is held and his credit will show up on his bill that prints on 7/6/2015. He will receive an additional credit, on his bills that print on 8/7/2015, 9/8/2015, and 10/7/ I apologize for my intitial oversight. Please let me know if I may be of any further assistance. __________________________________ Jamie *** Administrative Assistant Desk: 317-*** Cell: 317-*** From: [email protected] [mailto:[email protected]] Sent: Tuesday, June 09, 1:PM To: IPL Customer Resolution Management Subject: You have a new message from the Revdex.com of Central Indiana complaint #***
IURC *** *** ***
*** *** **
*** ** *** Account *** On 6/18/Mr*** wantedto know when we were going to restore his lights. He was informed thatbefore we could install a meter, the meter base would have to be inspected
andtagged and a permit would have to be pulledHe was further informed that oncethat was completed we would need to be contacted On 6/19/he called in andreported that the permit had been pulled and when asked if the meter base hadbeen inspected and tagged he reported that it was. He was told as long aswe had clear and safe access we should have service on that same day On 6/22/he was told as longas the meter was tagged with the permit code, that he should be on that day orthe next. On 6/24/he called backbecause it was still not on. He was informed that because this was abrand new meter, and not a connect the expected turnaround was 3business days, however she called our meter services department and confirmedthat he was assigned to a truck and he should be on that day He called again on this day andspoke with another rep who told him that it should be on that day and that shewould order a priority and watch the order to ensure that it went out The technician did get out thatday, but it was found that when the technician went to install the base hefound that electrician did not mark the meter base indicating which wires wentto which unit Normally, when it is found that the work was not donecompletely or correctly it would restart the timeframe, however the rep didindicate that if he could get the electrician back out there to make thesecorrections, and let us know when it was completed we would reissue his orderas a priority Mr*** could not get a technician out until betweenand the next dayOur rep let him know that we would place the order fortomorrow for after 10, and let him know that if anything changed and he wasable to get a technician out that day before 6:we would order the priorityand get him on then. Mr*** asked for an appointment, but wasinformed that we could only ask that they get there as close to 10:as possible. On 6/25/he was told itwould be a priority and his new meter was installed and services werereconnected at 12:51. Please let me know if I canprovide any additional information. Thank you, ***
Good afternoon, Mr***’s statement that he contacted Cool Cents, and that theyhave given him different information concerned me. I have followed up by calling their helplineand they confirmed that they have the same information that we have provided. Their information also states that the creditshould be applied to the July through September bills, for a total of $20.00. The following is taken from the FAQ sheet on our website However, upon further research I did find that Mr***’s participatesin IPL’s prefered billing program, because of this the bill he would normally receivein the middle of the month is delayed until the beginning of the nextmonth. If Mr*** billed with his district he would have seen his firstcredit when his bill printed on 6/17/2015. Due to his billing preference, Mr***’s bill is held and his creditwill show up on his bill that prints on 7/6/2015. He will receive an additional credit, on hisbills that print on 8/7/2015, 9/8/2015, and 10/7/2015. I apologize for my initial oversight. Please let me know if I may be of any further assistance. __________________________________Jamie***AdministrativeAssistantDesk:317-***Cel...⇄