California Standard Heating & Air Inc Reviews (1)
California Standard Heating & Air Inc Rating
Description: Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Contractors & Systems, Heating Contractors, Heating & Air Conditioning, Air Conditioning Repair, Air Conditioning Systems - Cleaning
Address: 7933 Silverton Ave #701, San Diego, California, United States, 92126
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Review: Called to inquire regarding air filters this company ordered due to terrible customer services they provided. Called to check when we would received them, informed by representative estimating 3-5 to 5 days sinces it's been over a month when the order was made, but had to talk to supervisor to check and would have to calle back. No calls from any supervisor since my last call(over 5 days). This company customer service has been nothing but disappointing & this type of customer service should not go unnoticed.Desired Settlement: I would like to receive my air filters. I've been dealing with this company for months & it is not because I continue to use their service its because the one appointment I schedule have been reschedule over & over again. Each time I call for an explanation/or requesting to call back nothing gets resolve.
Business
Response:
We have ordered the filters and the customer should receive them no later than this week. I have contacted the customer via email today and apologized for the delay and offered some compensation for the inconvenience. Hopefully this will change her mind about our company.
Thank you,
Its Duct Time
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have receive the email from the company advising me I will receive the items by the end of the week. I waited until the end of the week to provide a fair response. With that said, I have not receive the items as stated. I am requesting a tracking # if they are actually being honest with their response.
Regards,