On Monday, August 24, 2015, the customer came to pick up her car from our shopThe invoice was printed out at 4:53PM and closing time is 5PM; therefore, when the customer came by later on, it was considered after-hoursThe workers are not allowed to and do not drink on the job Within closing time until the customer came to pick up her car the workers couldn't have possibly have been intoxicated or drunk enough to not be able to speakEveryone of the worker's primary language is Spanish and secondary is English, so of course it's going to be hard trying to understand what they are saying in general, even when soberWe do not damage property that isn't ours, and if in any case we did, we take full responsibility and fix the problem as soon as possibleWe reviewed the cameras to try and see how the window might've cracked, but couldn't find anything related to the cracked windowAs I mentioned previously, the workers cannot and do not drink on the jobThey have a heavy accent in general, so if the customer did call, the technician was fully sober when speaking to herWe apologize for any disturbance this may have caused
On Monday, August 24, 2015, the customer came to pick up her car from our shopThe invoice was printed out at 4:53PM and closing time is 5PM; therefore, when the customer came by later on, it was considered after-hoursThe workers are not allowed to and do not drink on the job Within closing time until the customer came to pick up her car the workers couldn't have possibly have been intoxicated or drunk enough to not be able to speakEveryone of the worker's primary language is Spanish and secondary is English, so of course it's going to be hard trying to understand what they are saying in general, even when soberWe do not damage property that isn't ours, and if in any case we did, we take full responsibility and fix the problem as soon as possibleWe reviewed the cameras to try and see how the window might've cracked, but couldn't find anything related to the cracked windowAs I mentioned previously, the workers cannot and do not drink on the jobThey have a heavy accent in general, so if the customer did call, the technician was fully sober when speaking to herWe apologize for any disturbance this may have caused