California Motors Direct

Monday, April 17, Dear Thania Morales, Thank you for taking the time to communicate to us why our services did not meet [redacted] expectations We have every desire to address your needs and provide the best solution available to resolve this issue as soon as possible Our records show nothing was ever promised to Mr [redacted] and we have signed documentation to prove itI do recall receiving numerous of threatening calls soon after the purchase by Mr [redacted] insisting that it was our responsibility to fix the issue that caused a check engine light to come onWe gladly invited him back to have one of our certified mechanics inspect the vehicle to honor our standard 30-day 1000-mile warrantyThe inspection concluded that a “loose gas cap” had caused the check engine light to come onAfter filling up his gas tank and properly tightening the gas cap Mr [redacted] took delivery of the vehicle and had not been in contact with us until April 3,Mr [redacted] visited our dealership only to insult and disrespect my staff and myself demanding for a reimbursement for the money he had to put into his vehicle after another check engine light appeared months later since the date of purchase and copies of his contracts insinuating that he would take us to courtI explained to Mr [redacted] how it was no longer our responsibility to service his pre-owned vehicle since his 30-day or 1000-mile warranty has long expired and we wouldn’t reimburse him eitherI did offer to have his vehicle inspected and no charge but him and his wife both declined my offer and as of now is no longer available Our intention is to be known to our customers that no malice has been done in any matter with ill intent upon them purchasing this unit Thank you, [redacted] Public Relations Manager at California Motors Direct Phone: [redacted] Email: [redacted]

I am rejecting this response No the services where not done as promise in which I have lexus service documentation on all services that need to be addressed on the car as well as in recording of a telephone call I had with [redacted] explaining in detail the noise it was making and the tires to be replaced which where not replaced as well as I have in documentations all contracts he had to ripped originals for putting in the wrong information your service manager had the car for weeks those weeks took a lot of my time to find this warrantyAnd there was no complementary service done it was all in contract that will be fixed as you do charge 1,for dealership fees that couldn't have never been explained by finance mangerthose weeks was time bought from the dealer to void the 30day warranty! As they cant explain where the car was, and no prove any service oil change or anything was done if they couldn't even turn the maintenance/service light sensor off

Good Day [redacted] Thank you for replying promptlyAfter reviewing you file and contracts I'm under the impression that you are misunderstanding what exactly was promised to you in writing and the only work we are solely responsible forPlease direct your attention to your copy of our "Buyers Guide Warranty." This warranty which was signed and agreed upon by you clearly states that we will service your ENGINE AND TRANSMISSION ONLY for the first DAYS OR 1,MILES which ever came firstIn the event that your engine or transmission needed to be serviced, our warranty also states that, we will only cover 50% of the cost of labor and partsThis warranty does not apply to any other components of the vehicle as you are implying in your replyAlso, our promissory note known as the "Due Bill" shows that the only worked promised to your vehicle was to 1.) Repair Front/Rear Bumper 2.)Repair Hole In Driver Seat and 3.) Replace Front TiresAside from what was promised on the DUE BILL, we did performed complimentary services like providing you with an SD NAVI CARD, did an oil change and replaced front brakesAs a friendly reminder our inventory consist of Pre-Owned Vehicles in which we can not guarantee the exact service history and whereabouts of the vehicle In conclusion, the repairs promised to you where preformed and we are no longer responsible for servicing your vehicleAttached you will find screenshot of the contracts you signed such as the "Buyers Guide" and "Due Bill"I also provided a screenshot of the invoice for the repairs done to your vehicleI apologize in advance for not being able to provide the physical copies of these contracts and invoices simply because everything is sent to our corporate office and filled accordingly to our policiesYou business is greatly appreciated and I know we have done our best to consolidate you for your troubles.If you have any question or would like for me to clarify any misunderstanding you might have had with our sales representative, please feel free to call me.***Public Relation ManagerCALIFORNIA MOTORS DIRECT MONTCLAIR CENTRAL AVENUEMONTCLAIR, CA Mon-Sat- 9am-9pmSundays- 10am-7pm [email protected]

Hello *** ***,This is ***, Finance Manager, at California Motors DirectThis email is in response to your current request for your GAP Insurance refundI do apologize in advance for the late reply, Isaac our Public Relations Manager is no longer working with us and had left this
situation pending with out my knowledgeAs per your request to have your GAP Insurance refunded , I have emailed you a GAP CANCELLATION FORM that needs to be completed and returned back to meI have called you multiple times and emailed you without a response from you yet so I hope this reaches you soonAs per the conversation we had about your interest going up, I only meant to imply that resubmitting your deal might cause your interest rate to change, so again I apologize for this misunderstandingPlease feel free to contact directly to my office at ###-###-####.Best Regards,***Finance Manager###-###-####CALIFORNIA MOTORS [email protected]

To Whom It May Concern,Attached is my response letter to complaint [redacted].Please see attachment.If you have any questions or concerns please fee free to ask.[redacted]Public Relations ManagerCALIFORNIA MOTORS DIRECT MONTCLAIR   10385 CENTRAL AVENUEMONTCLAIR, CA 91763 Mon-Sat-...

9am-9pmSundays- 10am-7pm [email protected]

Monday, April 17, 2017     Dear Thania Morales,   Thank you for taking the time to communicate to us why our services did not meet [redacted] expectations.  We have every desire to address your needs and provide the best solution available to resolve this issue as soon as...

possible.    Our records show nothing was ever promised to Mr. [redacted] and we have signed documentation to prove it. I do recall receiving numerous of threatening calls soon after the purchase by Mr. [redacted] insisting that it was our responsibility to fix the issue that caused a check engine light to come on. We gladly invited him back to have one of our certified mechanics inspect the vehicle to honor our standard 30-day 1000-mile warranty. The inspection concluded that a “loose gas cap” had caused the check engine light to come on. After filling up his gas tank and properly tightening the gas cap Mr. [redacted] took delivery of the vehicle and had not been in contact with us until April 3,2017. Mr. [redacted] visited our dealership only to insult and disrespect my staff and myself demanding for a reimbursement for the money he had to put into his vehicle after another check engine light appeared months later since the date of purchase and copies of his contracts insinuating that he would take us to court. I explained to Mr. [redacted] how it was no longer our responsibility to service his pre-owned vehicle since his 30-day or 1000-mile warranty has long expired and we wouldn’t reimburse him either. I did offer to have his vehicle inspected and no charge but him and his wife both declined my offer and as of now is no longer available.   Our intention is to be known to our customers that no malice has been done in any matter with ill intent upon them purchasing this unit     Thank you,   [redacted] Public Relations Manager at California Motors Direct Phone:[redacted] Email: [redacted]

Good Day [redacted]Thank you for replying promptly. After reviewing you file and contracts I'm under the impression that you are misunderstanding what exactly was promised to you in writing and the only work we are solely responsible for. Please direct your attention to your copy of our "Buyers Guide Warranty." This warranty which was signed and agreed upon by you clearly states that we will service your ENGINE AND TRANSMISSION ONLY for the first 30 DAYS OR 1,000 MILES which ever came first. In the event that your engine or transmission needed to be serviced, our warranty also states that, we will only cover 50% of the cost of labor and parts. This warranty does not apply to any other components of the vehicle as  you are implying in your reply. Also, our promissory note known as the "Due Bill" shows that the only worked promised to your vehicle was to 1.) Repair Front/Rear Bumper 2.)Repair Hole In Driver Seat and 3.) Replace Front Tires. Aside from what was promised on the DUE BILL, we did performed complimentary services like providing you with an SD NAVI CARD, did an oil change and replaced front brakes. As a friendly reminder our inventory consist of Pre-Owned Vehicles in which we can not guarantee the exact service history and whereabouts of the vehicle.  In conclusion, the repairs promised to you where preformed and we are no longer responsible for servicing your vehicle. Attached you will find screenshot of the contracts you signed such as the "Buyers Guide" and "Due Bill". I also provided a screenshot of the invoice for the repairs done to your vehicle. I apologize in advance for not being able to provide the physical copies of these contracts and invoices simply because everything is sent to our corporate office and filled accordingly to our policies. You business is greatly appreciated and I know we have done our best to consolidate you for your troubles.If you have any question or would like for me to clarify any misunderstanding you might have had with our sales representative, please feel free to call me.[redacted]Public Relation ManagerCALIFORNIA MOTORS DIRECT MONTCLAIR   10385 CENTRAL AVENUEMONTCLAIR, CA 91763 Mon-Sat- 9am-9pmSundays- 10am-7pm [email protected]

Monday, April 17, 2017     Dear Thania Morales,   Thank you for taking the time to communicate to us why our services did not meet [redacted] expectations.  We have every desire to address your needs and provide the best solution available to resolve this issue as soon as possible.    Our records show nothing was ever promised to Mr. [redacted] and we have signed documentation to prove it. I do recall receiving numerous of threatening calls soon after the purchase by Mr. [redacted] insisting that it was our responsibility to fix the issue that caused a check engine light to come on. We gladly invited him back to have one of our certified mechanics inspect the vehicle to honor our standard 30-day 1000-mile warranty. The inspection concluded that a “loose gas cap” had caused the check engine light to come on. After filling up his gas tank and properly tightening the gas cap Mr. [redacted] took delivery of the vehicle and had not been in contact with us until April 3,2017. Mr. [redacted] visited our dealership only to insult and disrespect my staff and myself demanding for a reimbursement for the money he had to put into his vehicle after another check engine light appeared months later since the date of purchase and copies of his contracts insinuating that he would take us to court. I explained to Mr. [redacted] how it was no longer our responsibility to service his pre-owned vehicle since his 30-day or 1000-mile warranty has long expired and we wouldn’t reimburse him either. I did offer to have his vehicle inspected and no charge but him and his wife both declined my offer and as of now is no longer available.   Our intention is to be known to our customers that no malice has been done in any matter with ill intent upon them purchasing this unit     Thank you,   [redacted] Public Relations Manager at California Motors Direct Phone:[redacted] Email: [redacted]

I am rejecting this response No the services where not done as promise in which I have lexus service documentation on all services that need to be addressed on the car as well as in recording of a telephone call I had with [redacted] explaining in detail the noise it was making and the tires to be replaced which where not replaced as well as I have in documentations all 3 contracts he had to ripped originals for putting in the wrong information your service manager had the car for 2 weeks those 2 weeks took a lot of my time to find this warranty. And there was no complementary service done it was all in contract that will be fixed as you do charge 1,000 for dealership fees that couldn't have never been explained by finance manger. those 2 weeks was time bought from the dealer to void the 30day warranty! As they cant explain where the car was, and no prove any service oil change or anything was done if they couldn't even turn the  maintenance/service light sensor off.

Review: I percussed my 2013 [redacted] from California Motors Direct located in [redacted] California in February of 2015. I found the car using [redacted] website. While recursing the car and reading all the facts the company had posted, the car was almost to go to be true. It had 17,000 miles, in great condition, and stated to have a clean title. I contacted the company and made the three hour trip to get the car. While at the dealership the man I was dealing with name [redacted] seemed very rushed to leave and was not very professional. After getting home I started to notice minor things with the car. I was told that putting my down deposit of $800 would get me inside and out detailing and a full tank of gas. The detailing to the car was horrible I could barley see out of my windows due to the streaks, there was not a full tank of gas, my keyless entry did not work and my review mirror fell off while driving. After fixing these minor things, I tried filling my tank for the windshield washer fluid and it all ran out the bottom of my car. Today I had an oil change and discovered my car had been in an accident, the inside was still dented the wires still had shorts, my horn doesn't work and my battery is loose. In my research I found out that a non working horn is a safety violation and would not pass an inspection. I am going to be moving across the country to Maryland for my new duty station in a few months., and do not want to have to deal with these problems and fail my re-registration of my car. I have contacted the dealership and got this outcome and I quote this statement directly from the manager in early March. "[redacted] us as people do not always get what we want in life, and that is something that we just have to deal with. I am 100% dissatisfied with this company.Desired Settlement: I would like everything that has been discovered with my car such as the horn,battery and broken reviser for my windshield washer fluid to be fixed before my move. This is something that I feel the company should have discovered, fixed or put into the description of the car while it was on the market. Since I do live three hours away, and this is something that was not of my doing to the car I am not willing to drive to there location for the repair. If the company refuses to fix the car on my terms, I will look into legal solutions through the [redacted].

Review: I purchase a [redacted] (1N4AL3AP1DN494702) 2013 from this dealership on may on May 15, 2015 and I gave a $1000 dollars deposit. About 10 days later I got a call from them saying that the deal did not go through with the bank and I was not able to get a financial loan. They told me that I would have to return the vehicle back to the dealership and asked me when I can return it. I asked if I was going to get my complete $1000 dollars deposit and they told me yes at first. The next day I called the dealership and I wanted to speak to the manager because the sale man was disrespectful and rude. I spoke to manager asking him to explain and help me understand why the deal not go through, but he was also disrespectful, rude, and tried to intimidate me, and told me I was only to get $750 dollars. On Wednesday May 27, 2015 my Co-signer got a call from the dealership (**) saying that I had Wednesday or Thursday to return the vehicle and I was going to get $500 maybe less $250. I returned the vehicle on Thursday May 28, 2015 they offered me $750 dollars if I signed a release form. I did not agree with their terms and they didn't give me any refund back. The vehicle is in their possession and I still haven't received and any refund.Desired Settlement: I would want my complete $1000 dollars deposit

Review: I purchased vehicle from this dealer on October 25 and their salesman named [redacted] failed to disclosed that the dealer was charging a $500 fee to process our loan application and that the lender he was submitting the application to was charging an origination fee. He added these fees to the price of the vehicle on the contract without itemizing them. He originally had an itemized sheet of paper with all the fees being charged but these fees were listed under different wording. He did not provide a copy of this itemized statement. Our lender was supposed to be Wells Fargo and when I received loan information from a different lender I contacted the dealer and asked why this was changed without being notified. The salesman's answer was it didn't matter as long as I received the same rate. I asked for a copy of the itemized statement to confirm the fees added to the price of the vehicle and he refused saying that the sheet was not part of the contract and once the contract was signed they would not provide a copy of it. He never mentioned the $500 dealer fee or the loan origination fee. I told him it was very shady the way he sneaked the fees on the contract without itemizing them saying only the state of California required them to be added to the price. Without the itemized sheet he showed me the day of the purchase I can't prove that the fees added to the price of the vehicle were labeled differently to trick me into thinking these were required fees. [redacted]s response to my complaint is that the contract is signed and he can't do anything about it now. An honest dealer does sneak fees in this manner, provides copies of all documents and does not refuse try to resolve the issue.Desired Settlement: I wish to be refunded at least the $500 dealer charge for failing to disclose it honestly and for refusing to provide a copy of the itemized statements of all fees included in the contract.

I was looking to purchase a vehicle at California Motors Direct. Working in the car industry for large nationwide dealership, I understand the business very well when it come to financing. I saw an advertisement For 2013 Hyundai Sonata for $10,599*, including tax/fee* add around 10%.... I agreed to the financing terms.... But dealer decided to add $3000!!!! MORE to Final price!!! How can a company get away with faults advertisement!! or decide to change the price? I took my business somewhere else.... Please be warn... use a payment estimate calculator when doing business with dealers. Add price of the vehicle plus 10%-11%** taxes/fees, Downpayment, trade-In, months term and interest rate... Remember numbers don't lie ..thank you

Review: On 11-4-2012 I bought a car from them. I have called them several times over the last year and a half. Trying to get my Title and the information on the extended warranty(that I was never even told what company it was thru until 2-4-2014) that I paid $1500.00 for. Finally on 2-4-2014 I received the information on the extended warranty. The warranty stated that if I changed my own oil that the warranty would be void. Well after waiting so long to get the information I had changed my own oil. Witch without my knowledge voided my warranty. I also paid $4000.00 in taxes when I bought the car. That I did not have to pay. And I have not gotten it back. It has been almost 2 years and I am still waiting for a title for this car. I have never heard of it taking that long to get a title. I can not register or sell this car without a title.Desired Settlement: The return of my $1500.00. And if possible the $4000.00 they charged me for California tax. I live in Alaska and should not have had to pay this tax.

Review: I bought my daughter a 2012 Black [redacted] from them on April 5th, [redacted] was the salesman, they told wouldnt sell me the car for the price posted on Auto Trader, said it was a cash only price yet it stated with so much down payment the monthly payments would be $185. And also said it cost $1000 to get credit approval through the bank? My daughter still wanted the car even though there was dents and scratches in the hood we didnt see till after it was washed and papers were signed. Then weeks later the car started shaking when braking, I took it to my mechanic and he said the rotors were shot and beyond resurfacing, I called them 3 times to get them to pay me back some of the costs because this should of done before we bought the car. [redacted] said we should of brought the car there and they would of fixed it, but I dont trust them and didnt want to drive a hour there and chance them being able to do it. Then he said he would call back and never did as well as 2 other times and still no call back.Desired Settlement: They overcharged us for the car and would like that back but at least should pay me back for the repairs for the brakes. I emailed them the bill and no response.

Review: I purchased a 2009 Scion TC through this dealer. When I signed the contract, I was given a warranty that will last for a month or 1000 mi (whichever one comes first). I told them that I will need my alignment,transmission oil change, oil change, and break pads taken care of.Luckily, they actually did an oil change, and changed the break pads. Furthermore, they assured me that they will fix everything. On the day that I was supposed to get my alignment done, I came to the the dealer assuming that they will do it at the same location but I was told to go to this tire shop and it so happened that they sent me to the wrong one. Therefore, I came back to the dealer and told them that this tire shop they first sent me to does not even perform tire alignment. Later on, they actually sent me to Golden West Tires. I arrived to Golden West Tires, told them that I was sent by California Motors Direct to get my alignment done. The tire place said that they cannot do it because the dealer was supposed to set an appointment. Since they could not do my alignment that day, I scheduled my own appointment. Luckily, I called before I go to my appointment and they wanted to reschedule. Moreover, I came back for my alignment, I assumed that they fixed it. I was not satisfied so I took it to get it checked and I found that it still not aligned. Also, I mentioned to them that I needed to get my transmission oil changed but they still did not provide that service.Desired Settlement: All I want is to get everything covered by the warranty and guaranteed satisfactory service. Great service for tire alignment, and transmission oil change. If they cannot give me the satisfactory service I am looking for, I would take cash, or money order to get it all done by other auto shops who will actually provide me good service.

Review: I purchased a car from California Motor Direct in Fullerton, CA. I purchased a warranty option that is listed on my final contract but the dealer did not keep to the contract and I never received any such warranty nor did I get refunded for the 800 dollars they charged me(stole). I tried multiple times to address the issue with sales reps and even the manager but got no where. They just gave me the run around until I just stopped wasting my time. This by far is the worst car buying event in my life, and I wish to warn the public not to go there to avoid a major headache and or being lied and taken advantage of and being threatened by this bad business. When I mentioned legal action they said go ahead we have a lot of money and expensive lawyers.Desired Settlement: My 800 dollars which I was charged and is on the legal binding contract that they did not uphold to.