California Climate Control

Mr [redacted] ,Again, whether you neglected to listen to the entire explanation on December 24th or not, we recite this exact information each time people have asked about our return policyYou signed on the receipt directly above where it read our return policy, it was posted directly in front of you in a framed picture where you signed the receipt and again, noted on every piece of paperwork you received when purchasing the band, this was not hidden from you whatsoever In business, you cant make everyone happy, no business will ever make everyone 100% happy, its next to impossibleWhen it comes to reputation, ours is nearly flawlessWe service all of our customers equally, efficiently, and make sure to advise them in the most beneficial way to meet their wants and needsTherefore, in response to your negativity to our reputation, we respect your opinion, and as repeated from above, you cant make everyone happyI would like to urge you to seek other return policies from multiple jewelers, you will find that we are not the only ones with this policy and we are known for the leniency of our policy in regards to the daysI invite you to call if you would like to further discuss, or please, whenever you would like come to redeem your merchandise credit for anything you would like or we would gladly custom design something that you or your wife would likeThank You and Best Wishes, [redacted]