California Bus Center

? I am rejecting this response because:They have informationOur organization plans to never do business with them againYou can close the complaint as unsolvedThank you

I am rejecting this response because:They have informationOur organization plans to never do business with them againYou can close the complaint as unsolvedThank you

I am rejecting this response because:They have informationOur organization plans to never do business with them againYou can close the complaint as unsolvedThank you

I am so sorry you had a bad experienceI spoke directly with the passengers on board and the bus did lose air conditioning for one hourWe stopped the bus in Barstow and offered them a new bus but the group chose to keep going, and the air conditioning worked all the way to StatelineI am so
sorry they did not have AC for one hour and just to make sure they did not have the problem on the way back we sent a new bus to Stateline and gave them a $discountEveryone agreed to this arrangement who was on the busWe do our best to provide the best services possibleWhen the bus left the yard the air conditioning was working and it only quit for about an hour on the tripI am sorry you are disappointed but I spoke directly with the passengers and everything did in fact work outSince you were not on the bus I think it was hard for you to get an accurate picture of what occurredWhen you called after the trip we were surprised because everything had already been worked out and you were just asking to get more money backBecause the group did not have air conditioning for only one hour and they were sent a new bus and given $back we were not able to give you an more moneyAs you stated the group was given three options - I don't know why you are saying they were not viableOne option was to return back and get all their money refundedThe second option was to wait in Barstow for a new bus and the third was the one they choseI am sorry you feel none of these were viable, we have been doing this a long time and unfortunately mechanical issues do happenBased on our experience all of these options were viable and the group did not present any other optionsIn fact the people on board were appreciative of the discount and the new bus and even better the AC worked all the way from Barstow to Stateline