Caleres Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After further research we see the customer called our Corporate office on 12/15 regarding all refunds made at our store in Paramus, NJ. Our records show a credit of $111.99, $90.00 and $286.80 were done at the store. We advised the customer the refunds process independently and that the time frame...

is typically 2-10 business days to show up on their account. Once our company has processed the refund, it will be up to [redacted] and their financial institution to post back to their account. The customer will want to refer to [redacted] and their credit-card-company for specific time frames. Regarding the service we received, we did forward the issue to our District Store Manager to address internally as we never want our customers to be advised of the incorrect information nor treated with disrespect.

There is no record of the customer contacting us regarding this issue. Customers using our Buy Online, Pick Up In Store option have 7 calendar days to pick up the order. This is stated on our website under "Help"-"Free In-Store Pickup". Customers taking advantage of this service also receive a...

"Don’t forget to pick up your order!" email the 3rd day after placing the order. This serves as a first time reminder to pick up the order. Customers are then sent a "Last chance to pick up your order!" email on the 6th day after placing the order, as well, and this serves as a final reminder to pick up the purchase from the selected store. On the 7th day, the order is cancelled by the pick up location.  We have submitted a request for refund back to the customer's original form of payment. Typically, refunds are posted within 3-5 business days of the refund date; however, this depends on the financial institution and could take up to 10 business days.