Cairo Glitz Reviews (%countItem)
Cairo Glitz Rating
Address: 7850 Weston Rd, Woodbridge, Ontario, Canada, L4L 9N8
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I would like by saying that I have purchased several light and mirrors from Cairo Glitz,I have been extremely pleased especially with a custom made 4 feet light.
Early December we visited Cairo Glitz once again to purchased our last two light fixtures for our beautiful retirement penthouse a lot of details has gone in the choice of light fixtures,we immediately fell in love with both the dining room and family room chain lights, were informed by the sales person they were both in stock little surprised because we had to wait 2 months for other lights, the sales girl also noted they were on sale because they dont sell that well. that should have been the first clue.
Having spent 25 years as a sales manager in a high end car dealership I do not like to stereo type sales consultant and gave them the benefit of the doubt, big mistake.
We install both lights , dining room beautiful, living room a total disaster, the metal totally bent , tried adjusting it because we needed a light , was having a house warming party.
It was very embarrassing to have to explain to our guest the crooked light fixture it become a joke to everyone , this made us realize the big mistake keeping this defected piece, or better a poor design on behalf of the manufacture.
all that we ask please give us a fixture we are happy with I know that rules can be bent especially when it comes to customer satisfaction , we are great ambassadors to your product and want to continue to do so.
I would like to have the light fixture exchanged for one of equal or higher value by paying of course the difference, this would be in line with the quality of the other light fixtures i have purchased from Cairo Glitz, last but not least a gorgeous custom made front entrance light of 4 feet.
hello, Customer has been contacted and matter has been resolved, complaint should be removed.Cairo Glitz
. I purchased two light fixtures that came brand new but in damaged condition, with rust, scratches and dents, even someone's hair was wrapped up in the packaging of the shade. The store said "this is howthe light fixture comes... sometimes they are dented, it's just steel". I emailed the manager twice and haven't heard back...its been 3 days now. I had to jump through hoops to exchange the damaged items. I was lied to regarding my invoice...they said my invoice said "clearance" when it didn't, they said the items I bought were clearance however on the price tag it just said sale... to me those are different. After jumping through hoops I exchanged for a light fixture that I can't even install because it has to be screwed into the ceiling! I believe it's the staff job to inform the customer of these types of installation. Now I am out $675.00 and a light that is of no use to me.
This customer purchased 3 CLEARANCE fixtures from us, which ware clearly marked as CLEARANCE on the tags. She later informed us she was not 100% satisfied with the fixtures and was wondering if she can exchange for something else. Customer was informed that although she purchased CLEARANCE items, we would be happy to go against our policy of FINALE SALE and exchange said items for her. The next day customer then informed us she no longer had her invoice, we let her know that we need invoice in order to process exchange but customer was very disrespectful to our staff and demanded an exchange of 3 FINAL SALE items without invoice. We once again went against our store policy (policy which was signed and agreed too by customer) and allowed for exchange BUT informed the customer 3 times that whatever items she exchanges to will become final sale and customer agreed. Customer came into store and proceeded to look around the store, Customer was asked if she needs any help in finding a new fixture but she said no she knows what she wants. Customer choose herself a FLUSHMOUNT light which she saw on display at our showroom and told our staff "that's the light I want". Customer was told again this purchase would be FINAL SALE and she said yes I understand and she signed to the FINAL SALE terms. The box of the new fixture was then opened for customer to see mounting bracket and frame and customer was happy and satisfied with new item. Customer then e-mailed stating we "sold" her a FLUSHMOUNT fixture that has to be mounted to her ceiling and customer was informed that yes the new fixture has to be mounted to the ceiling as seen at our showroom and as stated as a FLUSHMOUNT. Not once did customer mention she could not mount to her ceiling yet she choose a ceiling mounted FLUSHMOUNT fixture. ***. *** As a business we try our best to satisfy all our customers and help them make decisions on their purchase as we understand everyone works hard for their money, and we appreciate all the business/customers we get regardless they spend $100 or $10,000 ***, and understand that any matter can be resolved in a honest and calm manner without false information and disrespect.
Well...if you want to talk about honesty here it is.... I have 2 receipts that are handwritten as they don't use cash registers and nowhere does it say FINAL SALE OR CLEARANCE and the sales tag hanging from the light fixture doesn't say FINAL SALE OR CLEARANCE either. Only 60% off, which means it's on sale now but will be regular price soon. The fact that the manager of the Vaughan location is not doing the right thing is this situation is mind boggling. In fact, she hasn't responded to any of my 3 emails. ***. It's simple, if you don't want bad reviews then please do your business a favour and give good customer service. If there is a problem with a customer you dont treat them like garbage you fix it...even if it means refunding money. I gave a bad review because I purchased new lights but got very damaged procuts.... both light fixtures were damaged and they weren't even the same style. You told me they come like this and that's what the lining of the shade does because it's steel/Chrome, I beg to differ... When I buy new products I should get undamaged products. You also failed to mention that when I retuned to the store, ***, didn't give me the time of day, didn't help me with the boxes... I came in politely and calmly... perhaps you have surveillance video of our interaction while I was there then people can see there was no interaction from you, you just sat there ignoring me, I even had to ask you a question about what the FM sticker meant and all you said was "floor model"with attitude. Not even expanding on that,I had to ask you more questions about that. Furthermore, you will see me walk around the store not knowing anything about the products. Apparently, I was supposed to have X-Ray vision and see through the light fixture to see how it was mounted on the ceiling. And she also told me that EVERYONE in the world knows that a flushomount light fixture Is to be screwed into the ceiling... not true and not true. I'm sure there are others who need extra information regarding light fixtures and installation or there wouldn't be any electricians hard at work. I came to a professional lighting store to get the information and recommendations from a professional instead of going to a box store. You rushed me to sign the paper and didn't let me ask questions just to get me out the door, because you knew you were in the wrong. I believe the store didn't do their due diligence and give me the information and tools as a customer that I needed to make an informed decision. Also, I have flushmounts upstairs that I DID NOT INSATLL BUT KNOW THEY ARE NOT SCREWED INTO MY CELING. At the end of the day, you didn't like the review so you went out of your way to prolong this horrible experience ***. When a customer has been lied too regarding a product, service and policy and then attacked online and on the phone, that in my opinion is cause for the contract to be voided. You are painting a very different picture of what has been happening and I'm appalled by your response and actions to me as a customer, and I'm also outraged that the owners of the company are not stepping in to stop this emotional and prolonged *** from the manager. ***l. The business should admit to their wrong doing and just refund my money. Please refund my money so we can all move on.
All of our CLEARENCE items are clearly marked on the tags as "Clearance" you are welcome to go back to the store and see for you self, and on the invoice it clearly states clearance items are FINAL SALE as signed by customer. The items that was originally purchased were the exact model you saw in store as was the second one you exchanged too. Customer was very *** throughout this process, although all of the staff that dealt with her tried their 100% to serve and help her. Customer even apologized in store to our store manager for her exceptionally *** behavior on the phone. Should you have any limitations in what you can/can not use in your home it should be mentioned to the staff so they can direct you in the right direction. When a customer comes in to store and proceeds to know what they want with out asking any questions and chooses THEM SELFS a fixture, then we assume customer knows what they are buying. The fixture was on display as a FLUSHMOUNT and mounted into our ceiling in store...and that's exactly what was purchased and given to customer. If customer did not now anything about flushmounts or fixtures in general, which some customer need help in choosing the right fixture, then those questions should have been asked the staff to help you pick a light. Also, when customer noticed SHE picked the wrong fixture after being told 3-4 times this would be final sale, customer could have simply called the store and said she made a mistake and choose a light she did not know about and that said fixture would not work in her ceiling. We all make mistakes and we again would have been happy to allow her to once again exchange a FINAL SALE item as a courtesy. But instead customer went on leaving nasty and untruthful reviews stating that we "***" to her and "sold" her something she cant use when in reality our manager had absolutely no hand in picking her fixture or even recommended the fixture to customer. The store nor any of our staff, ***, sold, or *** this or any customer, this is a case of a customer that can not be made happy in any situation and one that goes out of their way to spread untruths in order to get their way ***. once again, as a business we are happy to bend our rules here and there to help out our customer and to keep our customers happy, ***. Being truthful and nice goes a long way in business and we strive to do/be so and we except the same from our customers.