CAF Management

Just found a sharp bladed knife at the bottom of our staircase. Have filed many complaints with CAF regarding lack of appropriate lighting at night and lack of security on the property. Still no adequate lighting even though we pay for "outside lights", and now we're afraid to live here.

Beware of THEFT by management Per the BBB Carpet replacement is their scheme and failure to notify tenants of CRIME ACTIVITY! If you care about integrity this is definitely NOT the place for you. I Paid $3,200 a month and lived here for 18 mo. During my stay there were attempts to break into my Porsche, I had about 20 work orders, and experienced $1,500+ in food loss when the refrigerator went out 4 to 5 times in a 2 mo. period. I have plenty to complain about, but I simply just want to shine a light on the fact that you could be the most prompt, kind, and patient tenant they have, and they will still find ways to dodge responsibility and rob you of your deposit. I requested a call from corporate several times in an effort to resolve our discrepancy and was promised a refund of my deposit and a call back from their Regional Manager and never received a call. So, Since I can’t get this resolved after spending a whole week calling and emailing, I sent them a check for the $27 and stopped hoping they would do right by me. There have been multiple times that I could have complained, and I didn’t.

- For 2 WEEKS my AC unit was out, and the house was 97*+ during the summer with a 10-day old baby.

- I asked several times for a new refrigerator and was told “NO” we can fix it every time. I experienced food loss each time and I asked to be reimbursed the last two times it went out and still to this day I haven’t received a dime.

-We are forced to pay for valet trash services and yet we were always left “holding the bag” literally.

-Package delivery issues were a nightmare

During my move out I hired a cleaning service to deep clean and sanitize, I had the carpet professionally cleaned and had the entire unit painted (Doors, Trim, and Walls) I spent more than my $450 deposit to ensure the unit was left in perfect condition. I asked both the Property Manager Taylor Layne and Assistant Manager Veronica Norman to walk the unit with me and they repeatedly stated “You took really good care of the place, the carpet looks good to be 5 years old, no damage to the walls, its move in ready”. Although that sounds reassuring, I recorded the entire walk-through and was told everything looked great. I will post on social media to bring awareness that they have inexperienced individuals playing Office Manager at the tenant’s expense.

Now they want to rob me of my deposit and fabricated damages creating a balance due of $27.75, Had I not called to get an update on my close-out statement the $27 would go to collection unknowingly because they purposely didn’t mail me the final bill, I had to request a copy after 45 days post-move-out “crooked and untrustworthy” actions for sure. They didn’t want me to know that they charged me for the carpet I'm sure, I asked for proof of damage listed on my move-out statement, and they showed me a picture of water damaged carpet a 3’x 1.5” section by the patio door most likely from the heavy rain as the property was obviously poorly constructed and the glue no longer held down that section of the carpet causing it slightly pull away. I know this because I’m an insurance executive and specialized in identifying damage and cause of loss. The sickening part of this whole this is that they are making it all up just to steal a couple hundred dollars. I’m not in need of the money by any means but it’s the principle of the matter that they try to take what’s rightfully yours. For that reason, I’m proceeding with small claims for my food loss and deposit so I can donate the money to charity as I’d rather have a child in need have the money than a shady property management company CAF Capital Partners.

(Order numbers, reasons, and dates are listed below).

6777049-KITCHEN - REFRIGERATOR 3/19

6777050-SMOKE DETECTOR 3/19

6835056-KITCHEN - REFRIGERATOR 4/21

6851953-KITCHEN - REFRIGERATOR 5/4

6879312-KITCHEN - REFRIGERATOR 5/11 Replaced 5/19

6898144-AIR CONDITIONING 5/18

6930563-WATER HEATER 6/2

6930564-UNDER SINK LEAK 6/2

6930569-CEILING LEAK (WATER IN LIGHT FIXTURES)6/2

6958901-PEST CONTROL (NEIGHBORING OPEN FIELD BROUGHT RATS/ LG.SPIDERS) 6/15

7030790-WATER HEATER 7/17

7117172-PAINT ( WATER DAMAGED CELINGS IN LIVING ROOM AND BATHROOM FROM 6/2) 8/12

7181033-PEST CONTROL 9/6

7203294-DISHWASHER 9/16

7206118-AIR CONDITIONING (WAITED 2 WEEKS FOR REPAIRS) 9/18

7207413-INTERIOR DOOR KNOB/LOCK 9/19

7284097-UNDER SINK LEAK 10/23

7297176-DISPOSAL FAILED TO DRAIN 10/28

This management company works with our apartment complex, and they do not render services in a timely manner, nor do they do so in an ethical mannerMany issues have been submitted via the web form, and they advise that they have been resolved, when they have not Communication is frustrating, and they do not do what they are required to do as a management company for an HUD apartment community Product_Or_Service: Management of apartment community

This management company works with our apartment complex, and they do not render services in a timely manner, nor do they do so in an ethical mannerMany issues have been submitted via the web form, and they advise that they have been resolved, when they have not
Communication is frustrating, and they do not do what they are required to do as a management company for an HUD apartment community
Product_Or_Service: Management of apartment community