We have received your email and the complaints of [redacted] We would first like to say the we are very sorry she had a bad experience with our company we have been in business over years and we have a stellar reputation in the industryIf you do some research you will find this to be true as well as being a leader in the industryThat is something that we earned through the years Most of the numbered complaints above have to do with communication I have found that communication or a lack there of is usually problematic with both parties For this I apologize again on our behalf As far as the floor surface crack this was a pre-existing issueOur Technician (Travis H [redacted] ) arrived at the customer's home with in a short period of time after her concerning call He inspected the crack and determined that it was already pre-existing and had previously been filled by someone He did address this issue and explained this to the home ownerMs [redacted] was obviously pleased due to the fact that she paid in full for the job Please see the attached Agreement which was signed by Ms [redacted] Line Item #specifically states that cracking can occur during the project Cable Lock is not responsible for such repairs Also we have been behind on getting paperwork out however we will expedite the warranty paperwork as soon as possible As far as the plumber, we have reached out to him so he may advise us of what happened We will be happy to follow up after our conversation.Cable Lock will not be issuing a credit or payment to Ms [redacted] We do not feel we are liable for her claims.If you have any questions please feel free to contact us.Thank you for your time [redacted]
We have received your email and the complaints of [redacted] We would first like to say the we are very sorry she had a bad experience with our company we have been in business over years and we have a stellar reputation in the industryIf you do some research you will find this to be true as well as being a leader in the industryThat is something that we earned through the years Most of the numbered complaints above have to do with communication I have found that communication or a lack there of is usually problematic with both parties For this I apologize again on our behalf As far as the floor surface crack this was a pre-existing issueOur Technician (Travis H [redacted] ) arrived at the customer's home with in a short period of time after her concerning call He inspected the crack and determined that it was already pre-existing and had previously been filled by someone He did address this issue and explained this to the home ownerMs [redacted] was obviously pleased due to the fact that she paid in full for the job Please see the attached Agreement which was signed by Ms [redacted] Line Item #specifically states that cracking can occur during the project Cable Lock is not responsible for such repairs Also we have been behind on getting paperwork out however we will expedite the warranty paperwork as soon as possible As far as the plumber, we have reached out to him so he may advise us of what happened We will be happy to follow up after our conversation.Cable Lock will not be issuing a credit or payment to Ms [redacted] We do not feel we are liable for her claims.If you have any questions please feel free to contact us.Thank you for your time [redacted]