Cabinets Flooring & More

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebgranite.com
As of our conversation on 12/17/with the home owner, *** ***, Cabinets, Flooring and More would be replacing and installing
the new cabinet door on the morning of 12/18/ Per our installer, the door has been replaced and Mr*** is very pleased and happy with his new kitchen
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/22) */
Contact Name and Title: *** ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebgranite.com
*** *** has made at least attempts to contact Ms*** to resolve her complaintCabinets, Flooring & More (CFM) is willing to
work with Ms*** in assisting her with a refundCFM has all the proper documentation that Ms*** signed off on, stating she understands that there are no returns or refunds on special order itemsSince this particular cabinet is such an unusual specialty item, we are willing to waive our return policy in this particular instance
Ms*** returned my calls on Wednesday 1/20/and I spoke with her and offered her a full refundShe asked if she could think about it and let me knowI have yet to hear back from her
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was unavailable to respond to *** *** on 1/15/and 1/18/16, but I did speak with him on 1/20/and again on 1/22/While I appreciate Mr***'s willingness to refund the cost of the cabinet, my complaint is based on the fact that the item measured and ordered by a CFM employee was in errorI could not use the cabinet as delivered
On 1/26/16, a CFM employee came to my home and retrieved the cabinet and toe kick and gave me a refund check

Initial Business Response /* (1000, 5, 2016/01/22) */
Contact Name and Title: *** ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebgranite.com
*** *** has made at least attempts to contact Ms*** to resolve her complaint Cabinets, Flooring & More (CFM) is willing to
work with Ms*** in assisting her with a refund CFM has all the proper documentation that Ms*** signed off on, stating she understands that there are no returns or refunds on special order items Since this particular cabinet is such an unusual specialty item, we are willing to waive our return policy in this particular instance
Ms*** returned my calls on Wednesday 1/20/and I spoke with her and offered her a full refund She asked if she could think about it and let me know I have yet to hear back from her
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was unavailable to respond to *** *** on 1/15/and 1/18/16, but I did speak with him on 1/20/and again on 1/22/While I appreciate Mr***'s willingness to refund the cost of the cabinet, my complaint is based on the fact that the item measured and ordered by a CFM employee was in error I could not use the cabinet as delivered
On 1/26/16, a CFM employee came to my home and retrieved the cabinet and toe kick and gave me a refund check

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebgranite.com
As of our conversation on 12/17/15 with the home owner, [redacted], Cabinets, Flooring and More would be replacing and...

installing the new cabinet door on the morning of 12/18/15. Per our installer, the door has been replaced and Mr. [redacted] is very pleased and happy with his new kitchen.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/22) */
Contact Name and Title: [redacted], VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebgranite.com
[redacted] has made at least 5 attempts to contact Ms. [redacted] to resolve her complaint. Cabinets, Flooring & More (CFM) is...

willing to work with Ms. [redacted] in assisting her with a refund. CFM has all the proper documentation that Ms. [redacted] signed off on, stating she understands that there are no returns or refunds on special order items. Since this particular cabinet is such an unusual specialty item, we are willing to waive our return policy in this particular instance.
Ms. [redacted] returned my calls on Wednesday 1/20/16 and I spoke with her and offered her a full refund. She asked if she could think about it and let me know. I have yet to hear back from her.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was unavailable to respond to [redacted] on 1/15/16 and 1/18/16, but I did speak with him on 1/20/16 and again on 1/22/16. While I appreciate Mr. [redacted]'s willingness to refund the cost of the cabinet, my complaint is based on the fact that the item measured and ordered by a CFM employee was in error. I could not use the cabinet as delivered.
On 1/26/16, a CFM employee came to my home and retrieved the cabinet and toe kick and gave me a refund check.

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebgranite.com
As of our conversation on 12/17/15 with the home owner, [redacted], Cabinets, Flooring and More would be replacing and installing...

the new cabinet door on the morning of 12/18/15. Per our installer, the door has been replaced and Mr. [redacted] is very pleased and happy with his new kitchen.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)