CabinetNow.com

I ordered 2 under cabinet storage cabinets several wks ago, from CabinetsNow in CA. I live in CT. I never ordered from them before, which I told them as well as other instructions in my order. I told them that I needed more storage to fit under a console table but to CALL ME WITH ANY QUESTIONS. My number was right there. When the order was placed, on their website, using my cell, I guess it transposed one of the important specs -- the depth. It was supposed to be 20 inches, but showed up as 3. Sometimes my cell transposes the number. I was timed out twice, so pasted in the second cabinet (right and left) with the same measurements. I would never, in a million years order a cabinet depth of 3 INCHES! Why would anyone It isn't a doll house. What could I possibly store in 3 inches? I guess they emailed me sev times around memorial day. I was away a lot & only using my cell. It went in my junk mail. They mailed it anyway at 3 INCHES! Why didn't they call me? I need this replaced

Spoke to Jason about my client cabinet order, emailed him a drawing with measurements and measurement of all appliances. it also included pictures to back up my measurement so there was no mistake. to my shock, the material was very late getting to us as promised, and then it all went downhill from there. not only did I talk to Jason about this but also a manager as well, the style of the cabinet doors where wrong, and we even went over the order before shipment. The measurement was off in two areas, and the wrong corner was put in place as well. I would not buy from these PEOPLE, ITS NOT COMPANY ITS THE PEOPLE RUNNING IT. and they not only lied to me and wasted my time and my client's time but the price-gouged me as well. paid over 4000.00 too much to standard pricing

We ordered Glass Cabinet Doors from CabinetNow.Com using their design template for Glass Doors which even has a link to customize the glass. The doors came in an acceptable timeframe but without any glass. after contacting customer service, I was informed they do not provide glass but the site does not mention any of that. Basically said sorry your unhappy! I do not recommend this company for misleading the customer with their site that allows selection of glass etc.

Unfortunately, the customer is wanting a full refund for products that he received in excellent condition The Customer is not taking into account non-workdays (weekends and holiday closures), to calculate the time line of receiving his purchase The customer is being unreasonable to demand a full refund and more, to satisfy him for his inconvenience We would like to resolve this issue in a manner that is reasonable for both this customer, and our company However, we feel a 10% refund on the original order, or a 10% discount on any future order is fair and reasonable considering the customer did receive a very good product

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and we have found a satisfactory resolutionSincerely, [redacted]

I reached out directly to the customer today We have agreed upon a reasonable solution for both parties Here at Now Build Inc, we want to provide great products and excellent service in a timely manner When this is not achieved, we want to make it right

Unfortunately, the customer is wanting a full refund for products that he received in excellent condition.? The Customer is not taking into account non-workdays (weekends and holiday closures), to calculate the time line of receiving his purchase.? The customer is being unreasonable to demand a full refund and more, to satisfy him for his inconvenience We would like to resolve this issue in a manner that is reasonable for both this customer, and our company.? However, we feel a 10% refund on the original order, or a 10% discount on any future order is fair and reasonable considering the customer did receive a very good product

I reached out directly to the customer via email, and phone In trying to make a reasonable gesture to this customer, he feels the solution is not satisfactory Unfortunately, the customer is calculating calendar days, and not business days Due to the weekends and holiday (Independence Day - shop closed 7/and 7/4), production was business days We understand that this is lengthy, but unfortunately beyond our control We understand the inconvenience this delay caused with all of our customers during this time, and would like to rectify the issue Our current production is back to a reasonable time frame, at to business days Here at Now Build Inc, we want to provide great products and excellent service in a timely manner When this is not achieved, we want to make it right

Complaint: [redacted] I am rejecting this response because:? Their solution was a 10% discount on a future purchase which is lame and pathetic.? They have lied.? Even calculating business days, they took business days.? I also receive three different excuses from three different people in charge.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and we have found a satisfactory resolutionSincerely, *** ***

Complaint: ***I am rejecting this response because: the company claims it can have your product completed in business days. It took a month. Their website is misleading as were their excuse that there employees were off for the Monday holiday. The owner told me that my order got lost. Their delay cost me $because the project wasn't completed on time. The reason for the delay stated by the sales person conflicted with the owners excusesI believe my order was pushed to the side because it was small, in lieu of more larger and profitable orders. They are not trustworthy and they don't keep their word
Order date was Thursday, June
Received items Saturday July 29th,
I have the emails and delivery info from Fedex on record to back this up
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Their solution was a 10% discount on a future purchase which is lame and pathetic. They have lied. Even calculating business days, they took business days. I also receive three different excuses from three different people in charge.Sincerely,*** ***

I reached out directly to the customer today, however she was busy We would like reach a reasonable solution for both parties Customer states they will return call today
Here at Now Build Inc, we want to provide great products and excellent service in a timely manner
When this is not achieved, we want to make it right.

I reached out directly to the customer today, however she was busy We would like reach a reasonable solution for both parties Customer states they will return call today
Here at Now Build Inc, we want to provide great products and excellent service in a timely manner
When this is not achieved, we want to make it right

I reached out directly to the customer today We have agreed upon a reasonable solution for both parties
Here at Now Build Inc, we want to provide great products and excellent service in a timely manner When this is not achieved, we want to make it right.

I reached out directly to the customer today, but she did not answerThe complaint is factually incorrect, and her card was charged exactly what was displayed on the checkout pageShe filed this Revdex.com complaint the same day that she placed the order, and after voicing her concerns to our staffTo
reiterate, we did not charge her a different amount than she was shown on the checkout page. We share her frustrations with the price of shipping our product, and wish that it was less expensiveIt can be especially expensive for smaller ordersWe don't try to profit from shipping costs, and wish we could ship for freeUnfortunately, Fedex and UPS charge us to provide this service, and we pass that on to the customerWe're a small business, and hope the customer understands that we incur exorbitant shipping fees from the major carriers, and the fees we charge reflect that.
The shipping fee that the customer was charged was displayed blatantly on the checkout page, and included in the totalThe customer had every opportunity to not purchase this product if she had an issue with the priceThere are many other custom cabinet door retailers online that she could have purchased fromIt's confounding that she instead chose to purchase the product and then file a public complaint with incorrect details.
To summarize:
The cost of shipping is listed before purchase, and always has been.
We agree, and recommend that the customer reach out to Fedex regarding the issue.
The customer filed this complaint before giving us an opportunity to respondWe have live operators during regular business hours, who spoke with the customer, so I'm not sure how she feels ignored

I reached out directly to the customer today, but she did not answerThe complaint is factually incorrect, and her card was charged exactly what was displayed on the checkout pageShe filed this Revdex.com complaint the same day that she placed the order, and after voicing her concerns to our staffTo
reiterate, we did not charge her a different amount than she was shown on the checkout page. We share her frustrations with the price of shipping our product, and wish that it was less expensiveIt can be especially expensive for smaller ordersWe don't try to profit from shipping costs, and wish we could ship for freeUnfortunately, Fedex and UPS charge us to provide this service, and we pass that on to the customerWe're a small business, and hope the customer understands that we incur exorbitant shipping fees from the major carriers, and the fees we charge reflect that.
The shipping fee that the customer was charged was displayed blatantly on the checkout page, and included in the totalThe customer had every opportunity to not purchase this product if she had an issue with the priceThere are many other custom cabinet door retailers online that she could have purchased fromIt's confounding that she instead chose to purchase the product and then file a public complaint with incorrect details.
To summarize:
The cost of shipping is listed before purchase, and always has been.
We agree, and recommend that the customer reach out to Fedex regarding the issue.
The customer filed this complaint before giving us an opportunity to respondWe have live operators during regular business hours, who spoke with the customer, so I'm not sure how she feels ignored.

I reached out directly to the customer via email, and phone In trying to make a reasonable gesture to this customer, he feels the solution is not satisfactory
Unfortunately, the customer is calculating calendar days, and not business days Due to the weekends and holiday
(Independence Day - shop closed 7/and 7/4), production was business days We understand that this is lengthy, but unfortunately beyond our control We understand the inconvenience this delay caused with all of our customers during this time, and would like to rectify the issue
Our current production is back to a reasonable time frame, at to business days Here at Now Build Inc, we want to provide great products and excellent service in a timely manner When this is not achieved, we want to make it right.

Unfortunately, the customer is wanting a full refund for products that he received in excellent condition.? The Customer is not taking into account non-workdays (weekends and holiday closures), to calculate the time line of receiving his purchase.? The customer is being unreasonable to demand a full refund and more, to satisfy him for his inconvenience
We would like to resolve this issue in a manner that is reasonable for both this customer, and our company.? However, we feel a 10% refund on the original order, or a 10% discount on any future order is fair and reasonable considering the customer did receive a very good product

Complaint: [redacted]I am rejecting this response because:? Their solution was a 10% discount on a future purchase which is lame and pathetic.? They have lied.? Even calculating business days, they took business days.? I also receive three different excuses from three different people in charge.Sincerely,[redacted]