C2 Education Vernon Hills

Initial Business Response /* (1000, 8, 2014/12/02) */
Thank you for reviewing this complaint case with usCEducation is more than happy to respondThe parents of the *** siblings were not happy with the service we provided although both children saw impressive results in the first
month of tutoring with us (daughter had an ACT increase from to and son had an SAT score increase of points within days)Please review all attachments as it also includes all email correspondence I had with Mr***As you will see this situation has already been resolved with the familyA refund was processed according to our contractPlease review attachment of refund paperwork and contractThis refund was available from the beginning yet the family refused to agree to the termsThey have finally accepted the refund
Overall we work very hard to meet the demands of all of our families and in this case the *** family expected their demands to be in front of all of the other families that are part of CEducation at Vernon HillsPlease review comments from the Director of the Vernon Hills center directorUnfortunately our policies prevent us from giving special treatment to any particular family as all families signed up with us are to be treated equally in regards to access to teachers and tutoring time slotsThe *** family did not follow our procedures and we could not meet their demands so ending our service relationship with them was the best for both parties
I thank you and the Revdex.com for mediating the situation as I do believe it help resolved it faster since the *** family finally agreed to the refundThank you again and please let us know if you have any questions
Best regards,***
*** Regional Director CEducation
C:***