C S Trading

I originally received a defective device (with a crack in the back of the screen) but due to the time it was going to take for them to replace, I had to keep it and they agreed to extend my warranty for a year. Only a couple of months later I put my laptop on hibernation mode and when I tried to turn it back on, it wouldn't. So I email them and they claim that it could've been because of a drop of some sort which did not happen even, also the left click was not working properly. nevertheless, I mailed it in, they didn't send me a prepaid shipping label and said they'd only refund up to what it costs them to ship it (which they didn't even refund till now). They sent back my laptop completely wiped clean and I lost files that I didn't have elsewhere, the caps lock not functioning either stuck all caps or stuck all minuscule, they didn't fix the left click and the body of the laptop had a scratch that escalated later on. I emailed them concerning the matter, they didn't even respond to me and the response they gave the customer service of the website I had bought this on was that it seems that it was a virus that caused this. I have no reason to believe that this was the case; 1. I had and still have a good antivirus, 2. my device glitches often and freezes for no reason, 3. they didn't even fix the things that were wrong with the body of the device. I am a student and this inconvenienced my work greatly and I couldn't spare anymore time on this issue, they were very uncooperative and frustrating.
And I'm the one that has to deal with a device that has 1. a crack in the back of the screen, 2. a non functioning caps lock, 3. a non functioning left click, 4. a scratch in the body, 5. and glitching and freezing. 6. and haven't even been refunded for the shipping cost.
I have no reason to believe that this is not a hardware problem.

I contacted the company on 1/18/2018 for a repair for a laptop I purchased from them last year. They requested a return which I shipped 2/1 per their return label. On 2/16 they indicated they would be returning a replacement laptop. I have not yet received the laptop and they have not been returning my email inquiries nor phone messages. The message as follows:

Marvin, I think we received the returned laptop, our label was stuck to the box and the usps glued a "return to sender" label over our label so we could not determine the shipping source, no information was inside the laptop and it was completely dead.
I do not have an exact replacement, I do have an upgrade model;
e6530 i7 3520m 2.9ghz 8gb ram 320gb hdd dvdrw intel hd graphics display 1366x768 win10 pro or win7 pro "B" grade lite wear. these run $50 to $75 more that the one you purchased but we would ship to you at no added cost.
let me know
thanks
gene
cstrading