C J Michael, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I acknowledge and appreciate the business response, it does not resolve my issue. I should be compensated in some way, for the misleading information that was given to me about my quote and about my entire moving process. I was given false information regarding storage facilities, when my property was set to come to Los Angeles and when my property was to arrive. I also received terrible customer service from the customer service and dispatch representatives to the management staff. I was just recently contacted to be told that now my items are now in Los Angeles, but I received no communication from Better Rate M[redacted]rs prior that my items were shipped out. Nor did I receive the proper 24 hour notice to set a delivery time. This whole ordeal has caused a lot of stress on my family. I do not mind paying for my items, but I do have an issue with paying $1662 for the horrible service I received from pick-up to now. The communication between me and the company has been horrendous. Also, I would like to state that my account has been discussed with other parties that are not me nor my emergency contact, TreQuan L[redacted]. The last time either one of us has spoken with Better Rate M[redacted]s or its representatives was August ** and today, September [redacted]. Between that time, I have disc[redacted]red that my account was discussed with other parties that was using my information to access my account. That is a strict violation of my privacy and confidential agreement with Better Rate M[redacted]rs. I should be compensated in some way, preferably by knocking down the amount I have to pay for my delivery.  Thank you for your time.[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question ab[redacted].
Sincerely,
[redacted]

Thank
you for forwarding this consumers rejection to our attention. [redacted]
received delivery of most of the remaining items. Apparently some items were
not located and have not been delivered. We will continue to search for the
missing items however at this time we have asked our claim administrator to
email claim forms to [redacted] so that she may begin a claim. Thank you.

Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I do not agree with the response provided by Better Rate Movers.  The business did attempt to extort an additional $1000+ from me on the day of delivery despite the inventory list being the exact same.  Numerous phone calls between the business and me as well as the involvement of [redacted] the broker that hired Better Rate occurred on the day of the move.  Better Rate Movers advised they had documented weight slips showing that the weight of my move was over 4500 pounds supporting the increase.  They did not have such!  They failed to show me a weight certificate showing that the truck was weighed prior to my pick up in VA and then after the items were picked up.  The truck driver they sent me was a complete fraud and hustled and extra $300 cash from me for a long distance carry.  His helper told me he was hired that same day by the driver off [redacted].  This business is engaged in fraud and two hours before my move they attempted to extort the extra money from me and hold my furniture for ransom if I did not pay.  I demand a full refund for having attempted to be scammed.  The documents they provided are altered and the credit slip is not my signature. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]