C H S Machine Company

All of our engines are shipped with a packing list detailing all of the components, warranty, installation & break in instructionsWe spoke with the installing mechanic and he informed us that the customer did not provide him with any of the paperworkHe also told us that he called the
customer and was told to use the parts from his original engineWe supplied the customer with the missing parts but we are unable to pay labor because the packing list, warranty & instructions were not read or followed.Thank you,John T***Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessary
Regards,
*** ***

As previously statedThis engine failed due to a severe over heat conditionThe engine heat detection tabs were melted on both the engine block and cylinder headsThis failure is not covered under the warrantyThe customer was informed of this but refused to acknowledge the reason for the failureThe engine will need a full rebuild and costs will be passed on to the customer
Thank you,
Jacob
*** ***

This engine failed because it was improperly installedThis engine suffered a lean condition due to improper fuel/ air mixtureThis failure is not covered by the warrantyEvery piston and all cylinders were scoredBecause of the severity of the failure, this engines required a full rebuildThe
engine was completed and the customer has been informed of the charges to repair the engineThe engine is ready to ship once we receive payment for the repair of the engine and shipping charges
Thank you,
Eric L***Shop Manager

As previously statedThis engine failed due to a severe over heat conditionThe engine heat detection tabs were melted on both the engine block and cylinder headsThis failure is not covered under the warrantyThe customer was informed of this but refused to acknowledge the reason for the failureThe engine will need a full rebuild and costs will be passed on to the customer
Thank you,
Jacob
*** ***

?
As previously stated,
This engine failed because it was improperly installedThis engine suffered a lean condition due to improper fuel/ air mixtureThis failure is not covered by the warrantyEvery piston and all cylinders were scoredBecause of the severity of the failure, this engines required a full rebuildThe engine was completed and the customer has been informed of the charges to repair the engineThe engine is ready to ship once we receive payment for the repair of the engine and shipping charges
An engine can fail immediately upon start up if the engine was improperly installedAll external components must be installed correctly and working properly including; fuel delivery, timing, ignition, properly sealed vacuum lines & gaskets, cooling system etc
The customer was informed of and instructed to correct these issuesWe provide instructions and break in procedures with the engineThese instructions were not followed correctly
?
Thank you,
Eric L***Shop Manager

This engine failed due to a severe over heat conditionThe engine heat detection tabs were melted on both the engine block and cylinder headsThis failure is not covered under the warrantyThe customer was informed of this but refused to acknowledge the reason for the failureThe engine will
need a full rebuild and costs will be passed on to the customer
?
Thank you,
Jacob
*** ***

Complaint: ***I am rejecting this response because:I never got a response in how much it was going to cost to repair the engine, they just kept in saying they didn't know? The last two times I called it was called stupid and bigger ? words and he said that he already sold the motor, if I wanted another one, I had to pay for a new one, and it has to be cash only? I didn't get my core back, the way they took it? I didn't get my money, motor or core back? He never gave me an estimate, so I couldn't agree, he didn't mentioneed it was not coveredI wanted my money back, but since he already sold it, I want my motor back the way he took it, with all the pieces, since is not covered by his warranty? ?
?
Thank you,
*** *** ***?
?
Sincerely,*** *** ***

The engine was returned for a refund but the customer changed his mind and requested that we send him another engine and then changed his mind againWe have canceled the order and issued a refund.Thank you,Jaime A***Shop Manager

All warranty claims must be pre-approved. The warranty clearly states that all warranty claims must receive a claim number before any repairs are performed. We were not made aware of any problems or needed repairs until after the fact. 
 
Thank you,Jaime L.Shop Foreman

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] The only reason I changed my mind was that months went by without the refund !so I suggested I suggested I rather have an engine that was fully assembled than the refund since the whole idea of buying an engine in the first place was because I NEEDED AN ENGINE!   when I got nothing but lame excuses about the engine not being shipped I have no alternative but to get a refund CHECK! I HAVE BEEN JERKED AROUND FOR OVER 6 MONTHS SEND A REFUND CHECK TO MY ADDRESS THAT GREG M[redacted] THE RIPOFF ARTIST HAS AND LET ME MOVE ON

As previously stated; All of our engines are shipped with a packing list detailing all of the components, warranty, installation & break in instructions. We spoke with the installing mechanic and he informed us that the customer did not provide him with any of the paperwork. He also told us that he called the customer and was told to use the parts from his original engine. We supplied the customer with the missing parts but we are unable to pay labor because the packing list, warranty & instructions were not read or followed.Thank you,John T[redacted]Manager

Complaint: [redacted]I am rejecting this response because:I never got a response in how much it was going to cost to repair the engine, they just kept in saying they didn't know.  The last two times I called it was called stupid and bigger  words and he said that he already sold the motor, if I wanted another one, I had to pay for a new one, and it has to be cash only.  I didn't get my core back, the way they took it.   I didn't get my money, motor or core back.  He never gave me an estimate, so I couldn't agree, he didn't mentioneed it was not covered. I wanted my money back, but since he already sold it, I want my motor back the way he took it, with all the pieces, since is not covered by his warranty.   
 
Thank you,
[redacted] 
 
Sincerely,[redacted]

As previously stated,
This engine failed because it was improperly installed. This engine suffered a lean condition due to improper fuel/ air mixture. This failure is not covered by the warranty. Every piston and all cylinders were scored. Because of the severity of the failure, this engines required a full rebuild. The engine was completed and the customer has been informed of the charges to repair the engine. The engine is ready to ship once we receive payment for the repair of the engine and shipping charges.
An engine can fail immediately upon start up if the engine was improperly installed. All external components must be installed correctly and working properly including; fuel delivery, timing, ignition, properly sealed vacuum lines & gaskets, cooling system etc.
The customer was informed of and instructed to correct these issues. We provide instructions and break in procedures with the engine. These instructions were not followed correctly.
 
Thank you,
Eric L[redacted]Shop Manager

All of our engines are shipped with a packing list detailing all of the components, warranty, installation & break in instructions. We spoke with the installing mechanic and he informed us that the customer did not provide him with any of the paperwork. He also told us that he called the...

customer and was told to use the parts from his original engine. We supplied the customer with the missing parts but we are unable to pay labor because the packing list, warranty & instructions were not read or followed.Thank you,John T[redacted]Manager

The engine was returned for a refund but the customer changed his mind and requested that we send him another engine and then changed his mind again. We have canceled the order and issued a refund.Thank you,Jaime A[redacted]Shop Manager

This engine failed because it was improperly installed. This engine suffered a lean condition due to improper fuel/ air mixture. This failure is not covered by the warranty. Every piston and all cylinders were scored. Because of the severity of the failure, this engines required a full rebuild. The...

engine was completed and the customer has been informed of the charges to repair the engine. The engine is ready to ship once we receive payment for the repair of the engine and shipping charges.
Thank you,
Eric L[redacted]Shop Manager

Complaint: [redacted]I am rejecting this response because:Message from business is FALSE. Please see attachment. 1st off the amounts were agreed upon with Greg M[redacted] who stated that it was his fault that the pieces were missing from the motor and also that he was the owner/manage of the company. We have waited since he approved the amounts since January for our check. Have talked to several times - check is always on its way. The installing mechanic had and followed all of the instructions and one of your companies [redacted] shipped the Harmonic Balancer and Adapter plate. Greg in fact called our Mechanic to let him know that they forgot to put those  pieces on the engine. This engine should have been checked out before it was shipped.We do not have 500 miles on the engine yet so therefore we cannot get an activation number for the warranty.There are several business names with this address:[redacted] - Company that overcharged my credit card.    [redacted]   Company that wrote the check to my mechanic when he had to replace the failed Cylinder head,  [redacted] - company that shipped out the harmonic Balancer and Adapter Plate. and of course this company PMCMACHINES where the engine was ordered from.Sincerely,[redacted]
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