C. Forbes

Good afternoon, First I apologize that the personalized plate was coming off of the wood While it is rare that this happens, occasionally it can occur.Secondly I apologize for the response you were given by our customer service associate We have taken actions with the employee to ensure that he knows the correct procedures for faulty merchandiseWe will get a new nameplate created and shipped out to the customer by the end of this week We are not requesting that he send the nameplate backOnce again I apologize both for the merchandise and responses from our teamThanksKris M***CForbes Inc[redacted] West *** ParkwaySuite [redacted] , VA [redacted]