C & C Security

8 January 2018To: RevDex.com (ID# [redacted] )From: C&C Security, INC Subject: BBB Complaint Reference complaint was received from BBB on 8 January 2018. The alarm contract that [redacted] is referring to is not in her name, the name on the contract is [redacted] ***;... therefore, she should not be filing a case for a contract that is not in her name. She stated she had a power of attorney for him, however she never provided a copy. My name is Carmen C***, Director of Operations and she spoke with me 0/A the first week of Jan 2018. I gave her the courtesy of telling her that I would talk to her even though she was not on the contract. I advised her that the only time we forgive the debt on the contract is if a member is military and they get an assignment out of Cannon AFB NM. This is not the case with [redacted] ***. According to his wife he was medically retired and the member CHOSE to medically retire to [redacted] . I explained to [redacted] that I had served for 24 years in the Air Force and that when a person is Medically Retired they can elect to depart to wherever they want to go, it is not a forced move. In [redacted] ***'s case, he was not forced to depart the area, he simply chose/elected to go to another state, therefore the contract in the State of NM is binding. The contract on file that [redacted] signed is for 48 months (he was also provided with a copy when he initially signed the contract). The contract does not expire until 8 May 2019 and we plan on enforcing the contract. The current balance is $844.90 (see attached email from Security Equity Partners Bank). I was also in the office when she spoke to Joshua previously and he was very kind in explaining the situation to her, she chose to interpret the conversation as hostile because she was not getting the answers she wanted. She wanted C&C Security to let her out of the contract and he basically told her it was binding. Please see attached copy of the contract. I have highlighted item 12 that specifically states that the customer does not have the right to terminate this agreement early for convenience. Sincerely,Richard C [redacted] & Carmen C*** Owner/Operator 2 Attachments Contract on [redacted] Email from SEP Bank

Revdex.com (Reference ID [redacted] ) Jefferson StNE Ste AAlbuquerque, NM To Whom It May Concern:I receive your letter dated Sep regarding a compliant submitted by [redacted] She indeed signed a contract for a Security System Sep for monthsHer contract is monitored by [redacted] and the bank that bills her monthly is [redacted] (See attached)I requested a report from [redacted] regarding her system for the past days and she has no failed reports for the self-test information (attached)Her account is working properly.Ms [redacted] has never contacted this office advising us that she has any problems regarding her security systemWe would be more than happy to address her concernsAt this point I can only assume that she is frustrated that she signed a contract and under New Mexico law is obligated to maintain the contractAdditionally, as stated above, the monitoring agency EMERGENCY reflects that her system is set on monthly auto test and the signals are working properly.I have attached a copy of her contractPlease see items number 4, and on form B as well as #on form A, Testing and use of equipmentIt specifically lists the customers dutiesMs [redacted] has a complete copy of the signed contract and should read it to make herself aware of her responsibilties regarding this contract.Sincerely, Richard *C***CACXC/file

I am rejecting this response because: These are a few examples of what kind of condition the house was in when we moved in, they didn't have very high standards on how the property looked when we moved in and now suddenly they raised there standards when we moved out. Not to mention, wrongly charging me for things that existed before we moved in such as damages through out the house and replacing the tint on the back door, where as you can see in the photo was already peeling off. Their cleaning crew left the place filthy as you can see the caked on dirt behind the refrigerator and what is more disturbing is that someone already saw dirt behind the refrigerator, because the water line that connects to the ice-maker was manually disabled. I have other e-mails I will be sending, showing the list of pre-existing conditions that they are now charging me for and pictures of the conditions we left the property in.

***, Thank you for speaking with me today I have researched the items that you questioned Please see the attached tenant ledger and copies of the day notices in question Mr [redacted] paid rent late on occasions during his entire tenancy I have highlighted his tenant ledger (on page 2) the areas to reflect his late payments that were made to us We did not apply a late fee for the late payments in July as we provide ALL of our tenants with a 1st time/time courtesy late fee waiver He paid late again in August of This is the month that the $late fee was charged In regards to the day notices Mr [redacted] ’s rental agreement states: Lessee will be charged $for any day notices served We did apply $for service of the notices, both were served in August of You will notice that the days the notices were served coincide along with Mr [redacted] ’s payments reflected on his tenant ledger He was served a day notice on August 7th for the rent amount of $ He then made payment to us on August 7th in the amount of $ The second day notice was served on August 9th for the remaining balance owed of $ These charges are valid and within the terms of the rental agreement Please contact me should you need any further clarifications