C & C Olympic Heating

This is a Rinnai Tankless water heater which was not originally installed by C & C Olympic Heating and has lived past its life expectancyOn 1/7/we were called out to Ms***'s rental house for a service call because the home did not have hot water or heatAfter our assessment, it was determined that the burners were sooted up and the heat exchanger was pluggedShe was given the options of replacement or repairThe repair came with a 50/chance of success with the probability of the issue happening againMs [redacted] opted for the least expensive repair of the two options and would take her chances if it failed again We replaced the heat exchanger and burners on 1/21/with a good out come- the system was heating water and making heat for the homeOn 8/19/we were called out again for uneven water temperaturesWe located a failing mixing valve and a faulty expansion tankThese are plumbing related problems and are not a part of the tankless water heater that was repaired on 1/25/Ms [redacted] was not charged any labor for this service call as a courtesy and we replaced the expansion tank at that time for $ On 8/26/we returned to the job site to replace the mixing valveMs [redacted] lives in Poulsbo and had missed the ferry to meet us for the service callShe ran an hour behind, but we waited and didn't charge her for the extra wait timeThe service man Dillon replaced the mixing valve and found a broken spring after the valve replacement and couldn't get the system to produce hot water to the home, but the tankless heater was making hot waterDillon called the senior service tech Chris, and he stopped by to assess the problemChris found a blockage in the homes plumbing system which kept plugging up the new mixing valveChris flushed the complete domestic water system and also the radiant heating system to find very dirty and rusty water in the systemChris also cleaned the venting as it was sooting up againAlso, that summer Ms***'s yard became over grown with weeds and had started impeding the tankless heater vent that exited on the north side of the homeChris weeded that side of the yard for herThe system was left in working condition and is still working to date to the best of our knowledge At this time, C & C Olympic Heating had over 1/hours of chargeable labor to Ms [redacted] for plumbing issues not related to the tankless water heater:8/Dillon installed expansion tank hour no charge8/Dillon waiting for customer because they were hour late no charge8/Dillon's service on plumbing system hours charged8/Chris flushing plumbing & heating system hours no charge Chris C***, the owner of C & C Olympic Heating had had a few conversations about this over the phone with Ms***, but she cannot understand or would not understand the difference between a tankless water heater and her domestic plumbing system being separate thingsAlso, she took the chance of the repair to work while being warned she had a 50/chance of it to work Ms [redacted] also hired [redacted] , a lawyer, to send C & C Olympic Heating a letter hoping this would go awayChris C [redacted] responded multiple times to [redacted] 's letter, but to date, Mr [redacted] has never responded to the phones call left by Chris C***We gave Ms [redacted] until 2/23/to pay but she refusedWe sent her to collections on 2/23/which looks to be the reason she generated a letter to the Revdex.comThank you,Chris C***, PresidentC & C Olympic Heating, INC.P.OBox 2628Lynnwood, WA 98036425-670-