C & C Heating & Air Conditioning Inc.

I contacted this company at approximately 9:00pm because I noticed the furnace was not working. Their advertisement indicated the had 24 hour emergency services and I am 83 and my 2 year old granddaughter also lives in the home. I did not want to go through the night without heat. They said someone would call. A technician by the name of Alex called and stated "he was walking his dog and was I aware of the 139.00 charge for emergency services." I stated yes and that we needed our heat on tonight. He said he would be there in about a half hour. He came to the home and said that the part and labor would cost about 597.00 and that he did not have the part on his truck that he would need to get the part and come back to do it tomorrow. Now why does a company that provides emergency services not carry parts or are able to get that part at night? Is this not what this service is for?