C and S Family Ranch

I did extensive research before buying a puppy from C and S family ranch. I can’t begin to tell you how happy we are. Our miniature/toy golden retriever is an incredible dog. From the first night, he slept perfectly in the crate. We worked with several trainers who all said he was an all star. His temperament is happy, laid back and playful. He loves everyone. Snoopy was super easy to train so much so that our trainers told us we could easily train him ourselves. We turned the training over to out 11 year old!
Snoopy has been the most delightful dog and easiest dog ever. He’s a ton of fun. We are going to buy another few dogs from c and s ranch! Other people in my family are buying dogs from them too. Here’s the thing. The breeders are incredibly honest and straightforward. Shannon does not tell you what you want to hear. She tells you the truth. Her husband Chris is also absolutely terrific. I believe that genetically these dogs are outstanding and the family absolutely knows how to raise beautiful dogs.

Everyone in our neighborhood stopped us and asked us where we got Snoopy. When we took him to doggy daycare they had to do a temperament test. Doggy daycare is not something we do often at all, but in case of an emergency, we got signed up with an outstanding place. The very first thing they did was a temperament test. Snoopy, passed with flying colors. They absolutely loved him.

The attached photo shows Snoopy down the street from a construction project. In this photo he’s only 10 weeks old. He recovered very quickly from the loud and unusual noises and then was super curious to meet the construction workers and see all their equipment. This is a great indicator of a fun, happy balanced dog. We are lucky we found C and S Ranch

Jimmy

Our family has been blessed for the past 11 years with a miniature golden retriever purchased from Shannon back in Jan 2009. We love our Bella! She has been the most wonderful dog to our 4 children. She was 2 mos old when she was shipped from MT to Buffalo, NY - it was the best decision we have ever made as a family. Now that Bella along with her human siblings are much older, she still is in good health and demonstrates loyalty, intelligence, companionship, good manners everyday! I have been meaning to send Shannon and her family a note of gratitude for her kindness as we considered our first family pet 11 years ago. We could not have made a better choice. With much gratitude for breeding such beautiful dogs, The Gervase Family. (Pictured below Bella as a puppy and her now)!

I am a very satisfied owner of 2 dogs purchased from C and S ranch in 2018. I want to take the time to express my appreciation of the high quality of customer service from Shannon. I am overly grateful and pleased with her professionalism, her genuine caring of both me and her dogs. She is a very gracious lady. Shannon knows her field very well. She is very kind, considerate, and above all professional in her abilities. I thank Shannon for her time and sweet spirit. Her dogs have the same sweet spirit as her and her family.

Review: I placed a $200 deposit for a "future" miniature golden retriever puppy in February 28, 2012. (At the time, I was still asking questions about the dogs that were going to be bred. It was going to be at least 9-12 months before I would possibly receive a puppy) On February 29, 2012, I had asked the Breeder additional questions following the deposit and did not have a "good" feeling about the answers to my questions and an indication of annoyance on her part regarding my questions. I sent an email to her asking for a full refund for the deposit that was made the day before. She said that a refund will not be given since the PayPal transaction states it. (Her website has been updated and changed since this occurred). I told her that no exchange of goods or services had even happened and she did not care in the least. I mentioned to her that she was stealing from people and proceeded to quote scripture since her website is full of the reference. I told her that if she quotes scripture on her website then she should realize that she is stealing from people. She in return said I steal and went on to antagonize me about my life. How does a business owner get away with something like this? She kept the $200 deposit.Desired Settlement: I would like a refund for my deposit of $200 if possible. I asked for the refund from the business owner and was denied. I know it has been some time but I did not know if I could have even filed a complaint until now. At least, maybe this will help another possible customer from being ripped off.

Business

Response:

My response is simple: Our policy has been in place for many years. Long before this person placed her deposit. The woman writing the complaint could clearly see in bold red letters that deposits are not refundable, but ARE transferable. Period. She placed a non refundable deposit, wasted my time and energy, apparently could not read directions. (nonrefundable means nonrefundable) C and S Ranch does NOT charge people for asking questions but we do expect only those individuals that SERIOUSLY want to buy a puppy from us to place a deposit. This is a token of their serious "commitment" to puppy ownership. As always, window shopping and questioning is free of charge. If the person filing this complaint was not 100% sure, then she should not have placed a nonrefundable deposit.We do not just change our policy because someone demands that we do so. Nor do we force anyone to do business with us. We do not "take" anyones money and not send them a puppy. However, people do have the right to back out. That is what happened here. That is not my fault and I will not take responsibility for another persons actions.She backed out of the sale knowing completely well, that she would not get her money back. I did not back out or refuse to sell her the dog. This was her choice. End of story. Sincerely,C and S Ranch

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Hello Christian,