By Design

Review: A nightstand was delivered as damaged. I called the store (spoke to the Regional Manager, Melissa I believe) and explained to her the situation. She said that they would replace it and that I would get a call from the delivery company. I called back about a week or later and she said that I would get a call. I haven't received any communication from them or the delivery company about the exchange.Desired Settlement: I would like them to replace the broken nightstand with a new, unbroken, nightstand of the same kind I ordered.

I hired by Design for logo and web design services; I paid a deposit, the fee for registration of my new domain, and for 1-year of web hosting in advance of the site development. A finished web design was never delivered therefore no web hosting was ever provided, and I found my domain is registered to by Design and not my business. I have sent repeated requests to by Design requesting my domain be transferred to my business which have been ignored.Product_Or_Service: domian registration, one year of web hostingOrder_Number: n/aAccount_Number: n/aDesired SettlementTransfer my domain to my business since I have been charged and have paid for the registration fee - by Design has no right to hold it hostage.Business Response Ms.[redacted] hired BY DESIGN to create a logo design for $250 on 9/12/14, as well as set up web hosting that day and purchase a domain name. Web hosting email accounts were set up for her to utilize on 9/14 and passwords and Control Panel entry was emailed to the client. No complaints were received after the services were provided. Two orders of business cards were shipped to Ms.[redacted], we received a very angry voicemail about the cards having been cropped to close to the edge by the printer who sent them. The voicemail contained much foil language. When I replied to the consumer I immediately offered to replace the cards at no extra charge, which was done. The domain name purchase on 9/14 was made through our main account here at the design firm and no address was provided by the client until 11/6 so no forwarding was able to be done. On 10/22, wo website concepts were ordered by the client. The second concept the client loved and content for website was to be provided. On 12/5 we notified the client that no content was yet received and we were told to continue waiting. We were unable to proceed with the website project, stated in her emails to us, that she was simply too busy to provide us the information to finish the project. We closed the firm on 12/12 and re=opened on 12/22 for vacation.At that point the client was demanding invoices to date of the work/services we provided on her $1000 requested maximum budget. She was billed for $738.04, $281.25 which still remains unpaid. The client did not appear for three scheduled conference calls that she scheduled on dates and times she chose, due to being busy with her children or other clients. We simply were not given a fair chance to finish her project due to her lack of communication or documentation. The bill for $281.25 for the custom website template that she accepted via confirmation email is still outstanding. She was notified on 1/15/15 that we would no longer be doing any more work for Ms.[redacted] until the outstanding balance from October was paid due to the terms of our billing policies since 2000, http://bydesign.ws/privacypolicy.html which were violated.POLICY STATEMENTAll designs whether graphical or web design are property of By Design until the client has paid in full for the project. Unless otherwise noted, we will guarantee the quality of our work for 30 days from the date product(s) were purchased.Hosting fees are non-refundable. Cancellation requires a 30 day notice description to [redacted]Web design projects may require a written contract signed and dated by client and employee of By Design.Once a website is paid in full, the client is assigned the rights of the website's content and material. The layout and the design cannot be used without by DESIGN's written permission as it is copyrighted by By Design. By Design's signature will be added to any website unless negotiated otherwise.Payment for setup of web hosting and at least one month's monthly web hosting fee is required before activation of account.by DESIGN reserves the right to cancel any website hosting plan if payment is not received within 30 days of the due date. We agree to provide you with hosting services set forth at the time of signup and you agree to abide by the restrictions made. We reserve the right to suspend or terminate your account immediately, without notice. If you do not wish to be bound by the terms and conditions of using our service, then you may choose not access the service.After the client received our notification she me slanderous emails insulting my private life and business. By DESIGN has a zero tolerance policy for non=payment of work when the client accepts the work in writing, and when we are insulted and foul language is left on our company voicemail. We were informed that she hired a new web firm and our services were not needed. We will be opening a small claims case against the client for non=payment as all our communication has been documented. Thank youConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was never provided a copy of this "Policy Statement" until this very moment, nor did By Design highlight, review, or even request my acknowledgement for said policies, nor was I provided with an invoice for $738.04, which seems very shady to me. In fact, on Dec. 11, 2014, she sent me text messages demanding additional monies from me for a deposit towards web design work one day before she left the country for a week-long vacation that she never disclosed to me she was taking, it was that point that I had begun and continued to request receipts for charges and payments to my credit card that began in Sept and when I finally received a response nearly 1 momnth later, via email on Jan. 9, 2015, stating that my invoice to date was attached, I opened a single invoice totaling $456.79, (which was attached to my original complaint), and which clearly indicates -0- charges for web design work up until that point. It wasn't until Jan 13, 2015 that By Design presented me with a second invoice, attempting to back bill me for services that she could not explain. I repeatedly requested a Statement of Work outlining what she had completed to date, and what it would take to complete the job, to which she had never replied, and instead, she decided to hold my domain hostage, something that I had already paid for, and send me hostile emails and classless personal attacks. At this point, I have hired another company to fulfill my web design needs since dealing with By Design is a major run-around in and of itself, and Shannon Sylvia's many other businesses keep her attention and focus elsewhere and her lack of customer service forced me to take my business elsewhere. Again, all it would take to resolve this is for my domain to be released to me.Final Business Response When a client is out of state and not in=person, we do not mail policy statements as we are reached through our website online and the statement is posted there. The website work we did was not priced on the original invoice because it was still in the works, waiting for the materials from the client. The second invoice we sent on 8/14/14 to the client outlined what had been done to date in the amount of $281.25. The client approved the work we did and sent various emails promising the content but we waited for several months. I own and operate one other business, which is located in the same building as the website design business. It is not the client's responsibility or business to manage our time when we had three conference calls cancelled by the client (documented) as well as documented emails from the client apologizing for delays in getting us the information we needed. The client is slandering us on various social media websites. I find this unfair practice as they still owe us money and never allowed us a chance to finish the work she approved and gave us a budget for. I have no further comment on this issue.