BuyiJet.com

I am not sure what your complaint isCan you please restate it as time has elapsed? Please make your response here on the Revdex.com linkFYI -
If you updated your firmware on your *** device this may be the source of your issueThe *** device or the
i*** may time-out after setting unused for a period of timeThis is an *** requirement we had to design into our firmware to save battery while unusedIf you try unplugging and plugging our product back in just before your start your show this may workIf a message is received by the i*** within a minute window you should also be fineThe *** product also has sleep times that if left unused will put it into a sleep mode which may turn power off to the accessory (***)The newer *** firm may be the issues hereI know we have spoke and have received emails on 1-6-and then 3-25-Not sure why you had to go to the Revdex.comYour product is out of warrant therefore we are not required to aid in solving issues with your product or help in solving other software issues other then with *** Music playerWe have still tried to do so even thou you are out of warrantee and using software we do not advertize our product working with.
If you call our office during business hours we will again try to help you resolve your issue.
9am tell 3pm PST Monday thru Friday,
Customer Support

I am not sure what your complaint isCan you please restate it as time has elapsed? Please make your response here on the Revdex.com link.FYI -If you updated your firmware on your *** device this may be the source of your issueThe *** device or the i*** may time-out after setting unused for a period
of timeThis is an *** requirement we had to design into our firmware to save battery while unusedIf you try unplugging and plugging our product back in just before your start your show this may workIf a message is received by the i*** within a minute window you should also be fineThe *** product also has sleep times that if left unused will put it into a sleep mode which may turn power off to the accessory (***)The newer *** firm may be the issues here.I know we have spoke and have received emails on 1-6-and then 3-25-Not sure why you had to go to the Revdex.comYour product is out of warrant therefore we are not required to aid in solving issues with your product or help in solving other software issues other then with *** Music playerWe have still tried to do so even thou you are out of warrantee and using software we do not advertize our product working with. If you call our office during business hours we will again try to help you resolve your issue. 9am tell 3pm PST Monday thru Friday,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
At this point the remote is out of warrantyThey did finally answer the question I asked in previous emailsSo I accept there replyI just have to find another remote that will work with the latest *** updates.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  At this point the remote is out of warranty. They did finally answer the question I asked in previous emails. So I accept there reply. I just have to find another remote that will work with the latest [redacted] updates. Thanks

Review: I purchased [redacted] Remote for [redacted]. When I first purchased the nav, everthing worked great. Now using playmyq or [redacted], the volume is disabled on my [redacted] and [redacted] on the device itself. Sometimes the volume doesn't even work through the headphone jack. In addition, sometimes none of the buttons on the remote work. I have tried all of the resets etc in your FAQ. Both of my [redacted] devices have the latest system updates. I asked if my [redacted] was outdated so to speak and not compatible with the newest OS? No answer. Asked if there any kind of firmware updare for my Nav? No answer. I asked if the [redacted] just be defective? No answer. I even offered to buy another remote to verify if the same problems occured. No answer. After their initial attempts and the unit working for a few minutes, the problems returned. I work as a magician and use tracks. The remote (in general) is pretty much a necessity. Operating the tracks manually puts a serious dent in the flow of the show. This has been going on for awhile now. I just got out of the hospital and have shows ready and waiting for me. I guess I am expected to forget about any resolution and go with a different manufacturer. By the way. Before entering the hospital, I had the unit fail during a show. I had to run everything manually. Kind of embarrassing.Desired Settlement: Get some straight answers. Could the unit be defective? Is it not compatible with certain [redacted]? Am I stuck with this unit? Can we try even a used unit to eliminate the [redacted]? Wil they excahnge/replace the unit?

Business

Response:

I am not sure what your complaint is. Can you please restate it as time has elapsed? Please make your response here on the Revdex.com link.

Review: I have returned 2 ijet nav pro units that were defective, I included RMA #s given to me by Mr [redacted]. and have been waiting for 5 months for a refund.Desired Settlement: I wish all my funds to be returned to me via paypal, which is how they were transmitted to this company in the first place.

Business

Response:

We are still waiting for all the parts to be returned by the customer. There are back braces which were included and have not been returned. These parts are critical to hold product in the dock stand. Once we receive all the parts we can move forward. In order for us to get a product replacement from the factory we must return all the parts to them as well.

Review: I purchased an iNav Elite for my ipod and it never worked right of the box. I have emailed the company several times to no avail and also called them and left numerous messages on their answering service. when I paid for the product I got an email within the hour. now I can't get any response at all. I don't want a refund, I just want to exchange it for one that works. I haven't had the product for a month yet. it is is still in it's original packaging and in it's oringinal condition with all accessories in tact. I paid 28 dollars for the product and as we all know,in these times, no one has money to just throw away' thank you for your time and efforts. Mr. [redacted]Desired Settlement: just want them to send me another one or equivalent that works. I have no problem concerning sending them the other one back at my expense.

Business

Response:

[redacted]

We are sorry to hear that your iJet Elite unit is not working out of the box. There are instructions in the manual on how to learn the remote into the iNav dock. Have you try this?

Here is the instructions in case you can not fined the manual:

1.) Turn on iPod/iTouch/iPhone.

2.) Plug the iJet-iNav dock into the iPod, iTouch or iPhone 30 pin accessory connections.

3.) Press the, Prev song / Next song / Volume up / Volume down buttons all at the same time for 4 seconds.

The remote should now work with this dock.

We have searched all three contact email accounts and can not find any communications from you. However we will replace the unit you have if the learn process does not work described above.

Our policy is to handle all communication via emails so we have records on customer issues. This helps us better serve our customer base. Normally we ask customers to obtain an RMA (Return Authorization Number) before returning a product. But in this case we can omit this and send you a replacement unit it the learning process does not work.

The reasons we normally ask for the units to be returned are:

1.) To as the issue with the product to be sure there are no productions issue.

2.) To get credit from our manufacture for the failed unit.

3.) To hold all accountable.

Again we are sorry you are having and issue and will assure you we will get you up and working.

President

Include U Technologies, Inc. / BuyiJet.com

P.O. Box 33286, San Diego, Ca. 92163-3286