Butitta Brothers Automotive

To whom it may concern;It appears the parties in question will not be able to agree on the communication issues at hand Our business practice has always been open communication and honesty with our customersThe automotive industry has changed dramatically the last years & continues at a elevated paceKeeping up with changing technology requires continued education We require our team members to attend hours of technical training yearlyWe strive to be the best in our field and provide the best customer experience Regardless of the perceived outcome, our intent is always to serve our customers Thank you for your time and efforts in this matter.Sincerely,Joseph [redacted] General Manager, Butitta Brothers Automotive

Complaint: [redacted] I am rejecting this response because: from the jump we didn’t have no misunderstanding when he at first used regular oil in my car he should of looked at the typ of oil the very first time before he even put watever in my car and for him to say misunderstanding we never talked about it so how could he say thatAnd he was also rude and loud and that’s not professional for a business Sincerely, Bianca [redacted]

To whom it may concern;It appears the parties in question will not be able to agree on the communication issues at hand. Our business practice has always been open communication and honesty with our customers. The automotive industry has changed dramatically the last years & continues at a elevated pace. Keeping up with changing technology requires continued education. We require our team members to attend hours of technical training yearly. We strive to be the best in our field and provide the best customer experience. Regardless of the perceived outcome, our intent is always to serve our customers. Thank you for your time and efforts in this matter.Sincerely,Joseph ***General Manager, Butitta Brothers Automotive

Aug 2017, I Went to a Butitta Auto Center in Rockford with weak spongy brakes for simple work, When they were done, I was told my brakes were betterBut when I drove the car home, my brake pedal that went to the floor and I found I now had a leaking brake systemMy car was not safe to drive after being serviced at a Butitta AutoAfter letters, photos and phone calls, the Corp office agreed to refund my moneyI would not recommend them, nor will I ever use there services (at any location) again

Complaint: [redacted]
I am rejecting this response because: from the jump we didn’t have no misunderstanding when he at first used regular oil in my car he should of looked at  the typ of oil the very first time before he even put watever in my car and for him to say misunderstanding we...

never talked about it so how could he say that. And he was also rude and loud and that’s not professional for a business 
Sincerely,
Bianca [redacted]