Busy Beaver Tree Service

I filed a complaint about this business on Wednesday.....you folks sent them the review within the hour, and they contacted me thru your site The owner was very surprised that they had not shown up when they were supposed to, and in fact set up a work-time the next day (yesterday) for 1/of the original quote One half was a nice price, so the work is now done All in all, and considering the rapid response and the big discount, they did do an A+ job, which is the rating you gave them, so all is well Thank you for your help

I do apologize for the inconvenience we have caused youI am unaware of these problems unless I am toldPlease call my office or cell and we will try to work this matter out*** office/*** cell

4/18/17Revdex.comServing Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220*** ***:This is a follow up to my complaint 3/23/ID ***The message from AAMCO Transmissions is incorrectWe had the transmission rebuilt 9/16/of which we paid $After that we had the vehicle back to AAMCO on three different timesEach time there was transmission fluid leaking from the transmissionEach time we were told the transmission fluid was lowThis last time we had the vehicle towed back on 3/21/with the same problem leaking transmission fluidAlso, the vehicle did not seem to beshifting correctlyWe were told by AAMCO/John this was not a transmission related issue it was from the transfer case seal leaking into the transmissionOf which it would not be covered under the month warrantyHe indicated we could have them diagnosis the problem which would cost $and to do the repair would be another $We were also told the fluid in the transmission was low by four quarts due to the transfer case leakWe questioned why this was not covered under the warranty since they had to remove the transfer case to put the rebuilt transmission inWe were told by John this was, not covered under the warrantyHe also did not offer repair it at a discounted price, We left not wanting any further business to be done by AAMCOThis has been nothing but a nightmare from the start with AAMCO.We then took the vehicle to *** ***s and were told as indicated on the receipt the transmission fluid was quarts over fullAlso, the transfer case to transmission gasket was reused causing leakage between the two surfacesThis was repaired at a cost of $We were also told they had to remove the transfer case to get to the transmission to rebuild itSo with all this being said we would never deal with AAMCO againIf my vehicle had been repaired correctly in the first place we would not have had all these issues, costs or return trips back to AAMCO.Sincerely,*** ***

5/12/17Revdex.comServing Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220*** ***:This is a follow up to my complaint 3/23/ID ***I have enclosed a copy of the warranties which I was given by AAMCOMy warranty is for months/18,miles warrantyThe booklet given to me by AAMCO has a or month warranty listedOf which I have enclosed a copy ofbothI have also enclosed information regarding transmission fluid which is also included on the back of the warranty bookletIt indicates if you see any transmission fluid bring it to AAMCO 5s attention at any time which I didI had my truck back on three separate occasions approximately 10/and 1/for the same problem of leaking transmission fluidAnd, the third time on 3/21/which it was towed to AAMCO with the same problem of leaking transmission fluidOf which that time, we were told by John this was not a transmission issue, it was the transfer case seal leaking into the transmissionWe then took the vehicle to *** *** 4/10/and were told the transfer case to transmission gasket was reused causing leakage between the two surfacesWe were told AAMCO had to remove the transfer case to get to the transmission to rebuild it.Had my vehicle been repaired correctly from AAMCO we would not have had these issues of costs, return trips back to AAMCO and then having it repaired correct*** ***.Sincerely,*** ***

To whom it may concern:04/12/2017This is a follow up to an assigned ID of ***The original RO# *** was a rebuilt transmission with an month /thousand mile warranty on the transmission, the vehicle was picked up from AAMCO on 09/16/2016.It was returned months later on 03/21/RO#
*** due to a leak from the transfer-case, NOT the transmissionWe advised the customer we would help repair the transfer-case at a discounted price to help him, which he declinedAlso the 4xdrive system was not working when the customer dropped off the vehicleThere was a trouble code ( p4wd clutch relay fault) which was cleared from the system upon arrival at AAMCOWe were able to pull the code from historyThe code ( pl)may have been an issue with the wiring, a switch, computer etcWe offered to perform an electrical diagnostic service to see what the issue may have been, customer declined.Our record with AAA, Revdex.com, and AAMCO is impeccable, and we regret that our offer to help this customer was not accepted.Thank YouAAMCO Transmission843G Perry HWyPittsburgh, PA15237John K***

Desired resolution: I would like to be paid $for my inconvenience in waiting for the company to show up, for having to now go thru the aggravation of finding another tree service, for living still with the problem he was hired to fix, for so much time wasted with this man
I think that is a fair compensation

I filed a complaint about this business on Wednesday.....you folks sent them the review within the hour, and they contacted me thru your site.   The owner was very surprised that they had not shown up when they were supposed to, and in fact set up a work-time the next day (yesterday) for 1/2 of the original quote.   One half was a nice price, so the work is now done.   All in all, and considering the rapid response and the big discount, they did do an A+ job, which is the rating you gave them, so all is well.  Thank you for your help.

Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA. 15220[redacted]:In response to ID [redacted], the vehicle was returned to AAMCO after the original delivery date Of 09/16/2016, Once for a 10 day check to make sure the transmission was operating properly after the rebuild. We ask customers tcJ come back in 10 days in order to make sure there are no leaks or operational issues with the1 transmission. Shift points are checked, along with seals to make sure there are no leaks, also we check the transmission fluid level. We do this, because we stand by our warranty and do not want the customer to burn the transmission up because a seal did not seat properly, or shift points are not correct. There were no leaks in the fall of 2016 with this transmission, and the transmission was shifting properly. When the customer returned the vehicle to AAMCO 7 months later on 03/21/2017 we informed the customer that the Transfer-case shaft seal was leaking, not the case to case gasket. We informed the customer that the transmission fluid was low, because transmission fluid was leaking into the transfer-case due to the bad shaft seal. Causing the fluid in the transfer-case to be over full, and the transmission fluid to be low. 7 months ago at the time of the transmission rebuild, there were no indications that the transfer-case needed resealed. Therefore, there was no reason to try and up sell a transfer-case reseal service. That would be price gauging. It is unfortunate that the customers transfer-case shaft seal is leaking. AAMCO did offer to reseal at a discounted price, and [redacted]s were correct to say that the transmission was 2.5 qrts over full. When the customer declined our offer, we added more fluid to the transmission with hope, wherever the customer took his vehicle it would be soon, and not let the transmission fluid leak to a low level that would've overheated the transmission. Sincerely, John K[redacted]AAMCO Tranmissions