Burgess Seed & Plant Company

I am rejecting this response because: Hi, I live at [redacted] in Ann Arbor, Michigan and I have received NO replacement plants at my homeFurthermore, the replacement plants I received for and were reported to Burgess in and respectivelyWell before the year notification of either of those orders being past warrantyIn fact, every order I have put in, EVERY ORDER, has come arrived looking DEADYou, Burgess, were notified in every case that they did not grow and none of the plants has shown NO growth or signs of growth at all.EVERY order I have returned to Burgess HAS been returned per your policy, with the Shipping information enclosedYour company, Burgess, tries to imply that somehow customers didn't return the proper paperwork and somehow that is the reason that Burgess doesn't have to comply by their own standardsI spent $ensuring that all the shipping information was returned correctly to BurgessYet, because Burgess puts up this "smokescreen" they imply that the customer did something wrong or they are going out of their way to help the customer outYOUR COMPANY SHIPS OUT DEAD TREES AND BUSHES THEN TRIES TO IMPLY THAT CUSTOMERS ARE RESPONSIBLETHIS IS NON-SENSE TO COVER THEIR OWN COMPANY and they BURGESS SHOULD BE REPORTED TO STATE AND LOCAL LAW ENFORCEMENT FOR FRAUD

March 30, [redacted] Waddell, AZ 85355- Dear Ms [redacted] For your request, we cancelled your order and are issuing a credit to your Charge card in the amount of $ Thank you for your interest in our merchandise Very Truly Yours, Burgess Seed & Plant [redacted] Customer Service SP:KC

Dear Mr***,As stated in our catalogs and on our website, our cancellation policy is: "We can only guarantee cancellation of an order if it is requested the same day the order is placedAll other cancellation requests must come to us in writingOnce we have begun shipping for the season, it is difficult to cancel an order."We have received an email from you on 5/2/to cancel your orderUnfortunately, we were unable to stop the packages, which were already in shipping, as they were sent on 5/2/(delivered 5/6/17) and 5/3/(delivered 5/9/17)We do not show having received and phone calls from you on 5/2/17.Please note, our refund guarantee states: "For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, if you no longer desire the merchandise, you may return it per the terms of our warranty, along with the original shipping label, for a refund.Very Truly Yours,Burgess Seed & Plant [redacted] Customer Service

[Page 1/2]June 7, Revdex.comN UniversityPeoria, ILRE: [redacted] ***# [redacted] Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Walters, OKWe are enclosing a copy of our letter to Mrs***, which we feel is self-explanatoryThank you again for your inquiry and we hope our method of handling this matter is satisfactory Very Truly Yours,Burgess Seed & Plant [redacted] Customer Service-enclosure-[Page 2/2]Dear Mrs***:We have received your inquiry regarding an order you sent to us You state that you have not as yet received your replacement orderWe regret that you have been inconvenienced in any way However, we have checked with our shipping room and find that your replacement order for 8-Tomato Plants was processed 5/26/ad was shipped 6/5/(tracking # [redacted] ) It should reach you in the very near future, if it has not already done soThank you for your interest in our merchandise, and we shall look forward to serving you again soon Very Truly Yours, Burgess Seed & Plantsigned:: [redacted] Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12154668, and find that this resolution is satisfactory to meBurgess has stated that they will credit my charge card for the amount of the item they failed to deliver As long as they do issue the credit I'm satisfied Your assistance made all the difference They made a reasonable and clear response after they realized the Revdex.com was involved I can tell you that I will not do any future business with BurgessRichard C ***

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ Dear Mr [redacted] : Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned We are sorry you are unable to return the shipping labelThe guarantee which is clearly stated in all of the advertisements, acknowledgment of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed in the label itself Based on the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both side of your canceled check and a list of the unsatisfactory stock Kindly indicate your acceptance by returning this letterIt will also assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed Very Truly Yours, Burgess Seed & Plant [redacted] Customer Service

Dear Mrs [redacted] We have received your response stating that you will send the information that we have requestedWe will await its arrivalPlease send all correspondence to my attention for faster processing.Very Truly Yours,Customer Service

Dear Mr***:We have received your inquiry regarding an order you sent to usYou state that you have not as yet received your replacement order.We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your replacement order was processed and is scheduled to be shipped in the near future.Thank you for your interest in our merchandise, and we shall look forward to serving you again soon.Very Truly Yours,Burgess Seed & Plant [redacted] Customer Service

Dear Ms [redacted] :We are in receipt of recent correspondence regarding the order you placed with us 4/18/for $27.97, which shipped 5/8/Please note our guarantee is as follows:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."We are surprised to hear that you were unaware of our guarantee, as it is clearly stated in multiple places on our website (including during the check out process), on the email confirmation sent for your order, in our catalog, and in the planting handbook enclosed with all shipmentsIn addition, the shipping label itself says "IMPORTANT! SAVE THIS LABEL..."Roses are sipped bare root and dormant, and Clematis are shipped potted and dormant, which in both cases means that the plants could take up to 6-weeks to come out of dormancy and begin to leaf out.According to our printed guarantee, if you no longer have the original shipping label, the guarantee on your order is voidHowever, in the interest of customer satisfaction, please return the products to my attention for a refund.Very Truly Yours,Burgess Seed & plantCustomer Service

Dear Mr [redacted] :Our records show several order from and 2016, as well as several replacements requested 6/29/which were shipped 7/5/Please note, our guarantee is as follows:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.At the end of June 2017, you contacted us requesting further replacementsA replacement order from the 5/24/order was processed 6/27/and shipped 6/29/You also requested additional replacements of some items that were already replaced 6/26/These additional items requested were from orders placed in and 2/26/Since they were well over the one year guarantee time frame, no adjustment is due.Very Truly Yours,Burgess Seed & Plant [redacted] Customer Service

I am rejecting this response because: The credit card company has issued a temporary creditThey are waiting for Burgess to reverse charge

December 7, [redacted] ***Gardner, KS 66030-Dear Mrs [redacted] We have received correspondence regarding your order from 8/4/As stated in our email to you on 11/29/a credit to your charge card for you missing items was in processingThe credit to the charge card of $was completed on 12/4/17.Thank you for your interest in our merchandise and we look forward to serving you again in the near future.Very Truly Yours,Burgess Seed & plant [redacted] Customer ServiceSP:KC

Initial Business Response / [redacted] (1000, 5, 2016/03/31) */ Dear Mr***: We are in receipt of your recent correspondence indicating that some of the items you received from us have diedIn addition, you state that you are unable to comply with the terms of the guarantee, which require the shipping label be returned We are sorry you are unable to return the shipping labelThe guarantee which is clearly stated in all of the advertisements, the acknowledgment of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itselfSuch a requirement is necessary in order to have the proper proof of purchase and to insure against multiple refunds for a single orderIt is our equivalent to a sales slip Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to make an adjustment if you will send us a photocopy of your charge card statement Please included a list of how many of which items are deadUpon the receipt of the needed information a replacement order will be processed and shippedAt that point, we will consider this matter closed Very Truly Yours, [redacted] Customer Service

I am rejecting this response because: I will believe I have this voucher coupon when I actually receive it, as Burgess has CLAIMED that they have sent it to me on separate occasions and I STILL HAVE NOT RECEIVED IT If Burgess was able to prove to me that they'd sent it out, or offered to resend it, I would NOT have had to contact the Revdex.com to begin withBurgess did send me a response letter to the Revdex.com complaint, but there was NO voucher in the envelope with the letterBurgess could have simplified things and made good on their guarantee by including the voucher with their letter I simply do not believe that they are ever going to send me this voucher, but that they are just giving me the run around.Additionally, their response letter claims that I was not within their day guarantee, when this is merchandise that I ordered in NOT I sent the original label back to Burgess (per their guarantee & requirements) in Feb ALONG WITH A LETTER, and they attempted put the same plants on 'future shipment' when my letter specifically told them I wanted the credit voucherBurgess claimed that customers could do either a resend OR get a credit voucher towards new merchandiseI have the original letter I sent to Burgess & a copy of the original label, if you would like a copy of them.I did e-mail Burgess again within the past week regarding the fact that they told me via e-mail that my voucher was being sent out too - still has NOT been received.Bernadette

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ Dear Mr [redacted] : We are in receipt of your recent correspondence regarding the order you placed with usPlease note, that you ordered choice (not premium) Northland Blueberries which should have been at least 6" tall If this is not what was received, please return the original shipping label along with a letter specifying ow many are the incorrect sizeYou may send this information to my attention and please state whether your are requesting a replacement, of the correct size, or a refund Very Truly Yours, Burgess Seed & Plant [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) How can you sit there and say that the above is a copy of the email confirmation that you sent me and it clearly says to inches there's no disputing that that's exactly what it says have you looked at what your catalogs and what your website? How can you sit there and watch so blatantly again in my original complaint here I copied and pasted the order section you can clearly read that it says to inches if that doesn't mean the plant should be to inches what does it mean? And this was your mistake not mine if you want the items back I'm more than happy to get them back to you but you need to pay to have them shipped back send me a prepaid label and I'll send them back to you but one way or another I want a full refund if you don't want to cooperate with me in the Revdex.com I [redacted] dispute with my credit card it's up to you clearly shows what I ordered there's no disputing that Final Business Response / [redacted] (4000, 9, 2016/05/12) */ Dear Mr [redacted] : We are in receipt of your most recent correspondence regarding your order from March, however we are unclear as to the confusionWe agreed that the plants your order should be a minimum of inches in heightOur current stock is a minimum of inches, so we are not sure how you received items that were too short Nevertheless, we simply asked that your return the original shipping label from the package (not the plants) and let us know how many are the incorrect size and need to be replaced We apologize for the inconvenience Very Truly Yours, Burgess Seed & Plant [redacted] Customer Service Final Consumer Response / [redacted] (4200, 11, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well I realize we're at the end of the process for the Revdex.com I clearly just need to dispute this with my credit card now you're acting naive as though you didn't understand the issue to begin with the plants should be to inches it was your first response you said that that was not the case now you say yes it is the case you keep changing your story each and every time and God knows I've sent multiple emails trying to work this out with you before I brought it to the Revdex.com attention and you have continued to argue with me none of the plant you sent me war of the quality that they should have been I told you every one of them or broken and Dad and you said I'll just plant The Roots and see if they grow those were your exact words I have a copy of the email I didn't order a bunch of root I ordered plants that you did not provide and if you want them sent back you should send me a prepaid shipping label why should I pay more to ship your defective product back to you explain that to me and I don't want any Replacements I never plan to do business with you again I want my money back anything less than a full refund as unacceptable and I'm not going to stop and go away

Initial Business Response / [redacted] (1000, 10, 2016/04/25) */ Dear Mr***: We have received your inquiry regarding and order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done so Thank you for your interest in our merchandise and we shall look forward to serving you again soon Very Truly Yours, Burgess Seed & Plant [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive my order, but it was very latereceived on 4-20-

Initial Business Response / [redacted] (1000, 10, 2016/10/21) */ Dear Ms [redacted] : We are in receipt of correspondence regarding the order you place with us on 3/13/$198.85, which shipped in packages on 3/24/& 4/30/Please note our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Replacements (value $95.68) were requested 7/14/and shipped in packagesThe majority of the order shipped on 7/16/The potatoes shipped directly from the supplier in Spring 2016, and the Kieffer Pear shipped 3/3/ On 3/18/we received and processed a 2nd request for replacements from the shipment made 7/16/15) value $71.70, which shipped 4/5/Again, on 6/29/16, we received a 3rd request for replacementsWe are only obligated to replace once, yet have already replaced the requested items twiceIn addition, your order was past the 1-year timeframe of our guarantee when you corresponded to us in June Therefore, at this time no further adjustment is due on your order Very Truly Yours, Burgess Seed & Plant [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/10/26) */ Hello, I'm not sure what I do nextBurgess did reply with a letter saying they sent replacements twiceMy complaint still is they sent dead sticks the first time and more times as replacementsI have seen other complaints about this same problem, unfortunately after the factHow does this company get away with this practice? I still say replacing dead tree/sticks with more dead tree/sticks is not a one year guaranteeThanks

Initial Business Response / [redacted] (1000, 5, 2016/08/15) */ Dear Ms [redacted] : Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which required the shipping label to be returned We are sorry you are unable to return the shipping labelThe guarantee which is clearly stated is all of the advertisements, the acknowledgement of each order, as well as the literature contained within the packages, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed o the label itself Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of out customers we are willing to replace the unsatisfactory merchandise if you will send us copy of your proof of purchase (a photocopy of your charge card statement of both sides of your cancelled check) and a list of the unsatisfactory stockOr, if you do not wish to return a proof of purchase, you may return the unsatisfactory merchandise Kindly indicate your acceptance by returning this letter along with the requested materialIt will also assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed Very Truly Yours, Four Seasons Nursery [redacted] Customer Service

I am rejecting this response because: I am rejecting this because I did my due diligence as they informed me I emailed a written request to cancel the entire order they sent it regardless and I will not be responsible for their errorI am not at the property to receive this shipment however I looked up the postal tracking number that they provided and their response to this and it said it was left at the front door on October They are rude to assume someone's availability and to set a limit of days return I want this credited to my credit card and if they want the item returned, they can email me a return shipping label postage paid and I will return their package for their error

I am rejecting this response because: I do not want replacement products from this companyI replied in writing with the requested information on 5-8-